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All Journal Proceedings Series on Social Sciences & Humanities PARADIGMA
Sinta Maryam, Sinta
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Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Clinical Supervision in Education Khasanah, Tatiatun; Maryam, Sinta; Safitri, Triani Dwi
Proceedings Series on Social Sciences & Humanities Vol. 24 (2025): Proceedings of International Student Conference on Education (ISCE) 2025
Publisher : UM Purwokerto Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/pssh.v24i.1584

Abstract

The low quality of learning at various levels of education is a serious challenge in improving the effectiveness of the overall learning process, which until now has been a major concern in the world of education. Therefore, to overcome these challenges, clinical supervision is present as a focused approach, recognized as having significant potential in developing teacher professionalism and improving the quality of teaching continuously. This study aims to collaborate and synthesize concepts, existing models, and the effectiveness of clinical supervision as reported in the scientific literature. Furthermore, this study also seeks to identify challenges and opportunities for implementing clinical supervision based on an in-depth analysis of academic publications. By applying the systematic literature review method, a large number of relevant scientific articles from various reputable databases have been comprehensively reviewed and analyzed. The results of the literature synthesis consistently highlight that effective clinical supervision is characterized by a structured collaborative process between supervisors and teachers, centered on teaching observations, providing constructive feedback, and formulating specific improvement plans. The literature also shows that various models of clinical supervision have been proven to be able to improve teacher pedagogical competence, encourage continuous performance improvement, and promote a culture of self-reflection in the school environment. However, this literature review also identified several common barriers to implementation, including time constraints, lack of adequate training for supervisors, and potential resistance from teachers. This literature review provides an important contribution to an evidence-based understanding of the dynamics of clinical supervision, which can inform the development of more effective and adaptive educational policies and practices.
Kualitas Pelayanan Administrasi Pasien Di Puskesmas Singgani Kota Palu Rahman, Fathur; Maryam, Sinta; Agil, Muhammad; Desy, Desy; Adji, Vita Adonia; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.78

Abstract

This study aims to analyze the quality of patient administration services at Singgani Health Center in Palu City using the five dimensions of SERVQUAL approach (tangibles, reliability, responsiveness, assurance, and empathy). Health centers as primary health care facilities require optimal administrative systems to support smooth health service delivery to the community. This research employs a descriptive qualitative method with data collection techniques through in-depth interviews, observation, and documentation. Research informants consisted of administrative staff, head of administration, and patients selected through purposive sampling. Data analysis used the Miles and Huberman model including data reduction, data presentation, and conclusion drawing. The results showed that the quality of administrative services has generally been running well with the dimensions of reliability, responsiveness, assurance, and empathy showing positive performance. Administrative staff were assessed as responsive, friendly, meticulous in recording, and able to provide special attention to patients. However, the tangibles dimension still requires improvement, especially regarding the comfort of the waiting room during increased patient volumes. This study recommends optimization of physical infrastructure, enhancement of human resource capacity, development of queue management systems, and strengthening of periodic service monitoring and evaluation
Co-Authors Adji, Vita Adonia Ahmad Juang Pratama Borman, Mohammad Riski Dandan Haryono Desy Desy, Desy Fathur Rahman Gifarani Azkia, Gifarani Intam Kurnia Khasanah, Tatiatun MUHAMMAD AGIL Mustainah Mappatoba Nunung Nurhasanah Safitri, Triani Dwi