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Analisis Pemilihan Supplier dengan Metode AHP dan Model QCDFR di PT. Novalindo Sukses Mandiri Oktavian, Aditya; Pradipto, Masri; Borman, Mohammad Riski; Hartini, Sri; Sari, Tri Novita; Farhana, Adinda; Rosalina, Uki Aulia
JURMATIS (Jurnal Manajemen Teknologi dan Teknik Industri) Vol. 7 No. 1 (2025): January
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jurmatis.v7i1.6474

The selection of raw material suppliers affects production efficiency. PT. Novalindo only considers price, neglecting quality, delivery, flexibility, and responsiveness. This study uses AHP based on QCDFR for a systematic solution. The study begins with assessing stainless steel and iron plate suppliers based on QCDFR criteria, followed by the application of AHP to determine the best supplier, calculate criterion weights, and perform consistency testing. The study shows that PT. Yunsung is the best supplier for both iron and stainless steel plates with a weight of 0.504. PT. Bansoek and CV. Mulya rank second and third with weights of 0.290 and 0.170, respectively. PT. Yunsung excels in the quality, cost, and flexibility criteria, while CV. Mulya excels in delivery, and PT. Bansoek excels in responsiveness. The consistency of criterion weightings for both types of plates shows acceptable consistency values of 0.015 and 0.013. This study provides a systematic, data-driven solution for selecting the best supplier for manufacturing companies in the iron and stainless steel plate sector, offering a strategy for evaluating and selecting suppliers across multiple dimensions, including quality, cost, delivery, flexibility, and responsiveness. The study has been able to improve operational efficiency and reduce the risk of supply chain disruptions.

PKM Edukasi Business Model Canvas (BMC) pada Perusahaan UMKM Supplier Unggas Farhana, Adinda; Sari, Tri Novia; Rosalina, Uki Aulia; Pradipto, Masri; Borman, Mohammad Riski; Hartini, Sri
ABDIMASKU : JURNAL PENGABDIAN MASYARAKAT Vol 8, No 2 (2025): MEI 2025
Publisher : LPPM UNIVERSITAS DIAN NUSWANTORO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/ja.v8i2.2971

Perusahaan MRB Supply merupakan UMKM supplier unggas yang melakukan supply ayam atau bebek ke restoran atau rumah makan, bisnis yang dijalankan masih relatif baru jadi masih butuh marketing ke restoran atau tempat makan untuk menjangkau pelanggan yang lebih banyak. Perusahaan memasok ayam yang dari Charoen Pokphand yang ada di wilayah Parung, Bogor. Persaingan yang semakin ketat membuat perusahaan harus giat mencari distributor untuk dapat melebarkan sayap bisnisnya. Kendala yang dihadapi adalah bisnis yang masih relatif baru sehingga pelanggan yang dipasok masih sedikit. Belum pahamnya inovasi bisnis dan cara dalam membangun bisnis menjadi masalah utama yang harus dipecahkan. Oleh karena itu, untuk dapat mengatasi permasalahan tersebut diperlukan adanya sosialisasi konsep dan strategi bisnis menggunakan pendekatan Business Model Canvas (BMC). Metode kualitatif dengan Focus Group Discussion (FGD) dan Problem Solving adalah metode dalam pendekatan BMC untuk mendapatkan rancangan model bisnis di MRB Supply. Kegiatan sosialisasi ini bertujuan untuk memberikan pemahaman dan pandangan mengenai pentingnya penerapan BMC pada proses bisnis Perusahaan. Kegiatan sosialisasi ini membuat pihak Perusahaan untuk mengetahui, memahamil, dan dapat menerapkan prinsip BMC pada proses bisnisnya.

Analisis Pengukuran Kinerja Supply Chain Management Pendistribusian Barang Pada PT Alfaria Trijaya Dengan Metode Supply Chain Operation Reference (SCOR) dan Analitycal Hierarchy Process (AHP) Suhendar, Endang; Nurfida, Arifia; Borman, Mohammad Riski; Nursahim, Khabib
Faktor Exacta Vol 18, No 1 (2025)
Publisher : LPPM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/faktorexacta.v18i1.25971

Competition in the industrial world is a major challenge for companies in carrying out the production activities. PT Alfaria Trijaya is a company that produces frozen chicken processing. The SCM (Supply Chain Management) concept has been implemented to regulate the flow of products from suppliers to the hands of end consumers. However, the company's supply chain experienced problems due to poor delivery processes such as production planning inconsistencies, demand fluctuations and late deliveries. The company felt the need to measure the performance of the company's supply chain. The objective to be achieved in this study is to find out how effective the supply chain implementation is at PT Alfaria Trijaya. The method used is the Supply Chain Operation Reference (SCOR) which is divided into five processes, namely Plan, Source, Make, Deliver and Return, and the Analytical Hierarchy Process (AHP) method. The final score is 89.72. Thus, the performance calculation in the case study into the good attribute performance position has a major influence, namely on the Make and Return processes and each return with a final value of 20.90 and 22.83 for the attribute needs to be maintained. However, there are three attributes with low final values, namely the Plan, Source, and Deliver processes, it is necessary to propose a strategy to be able to increase their value.

Analisis Pemilihan Supplier dengan Metode AHP dan Model QCDFR di PT. Novalindo Sukses Mandiri Oktavian, Aditya; Pradipto, Masri; Borman, Mohammad Riski; Hartini, Sri; Sari, Tri Novita; Farhana, Adinda; Rosalina, Uki Aulia
JURMATIS (Jurnal Manajemen Teknologi dan Teknik Industri) Vol. 7 No. 1 (2025): January
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jurmatis.v7i1.6474

The selection of raw material suppliers affects production efficiency. PT. Novalindo only considers price, neglecting quality, delivery, flexibility, and responsiveness. This study uses AHP based on QCDFR for a systematic solution. The study begins with assessing stainless steel and iron plate suppliers based on QCDFR criteria, followed by the application of AHP to determine the best supplier, calculate criterion weights, and perform consistency testing. The study shows that PT. Yunsung is the best supplier for both iron and stainless steel plates with a weight of 0.504. PT. Bansoek and CV. Mulya rank second and third with weights of 0.290 and 0.170, respectively. PT. Yunsung excels in the quality, cost, and flexibility criteria, while CV. Mulya excels in delivery, and PT. Bansoek excels in responsiveness. The consistency of criterion weightings for both types of plates shows acceptable consistency values of 0.015 and 0.013. This study provides a systematic, data-driven solution for selecting the best supplier for manufacturing companies in the iron and stainless steel plate sector, offering a strategy for evaluating and selecting suppliers across multiple dimensions, including quality, cost, delivery, flexibility, and responsiveness. The study has been able to improve operational efficiency and reduce the risk of supply chain disruptions.

Pelayanan Pembuatan E-KTP Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sigi Devina, Adhe; Ardianti, Meri; Lufira, Lufira; Putri, Azmi Mardia; Nurhayati, Nurhayati; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.77

This study aims to evaluate the quality of services in issuing Electronic Identity Cards (e-KTP) at the Department of Population and Civil Registration of Sigi Regency based on the five dimensions of service quality in the SERVQUAL model: tangibles, reliability, responsiveness, assurance, and empathy. This research employs a qualitative approach with a descriptive type. Data were collected through observations, interviews, and documentation involving service officers and community members who were in the process of obtaining an e-KTP. Data analysis was conducted through data reduction, data presentation, and conclusion drawing using Miles and Huberman’s analytical technique. The results indicate that the quality of e-KTP services in Sigi Regency has not been fully optimal. In the tangibles dimension, service facilities are considered adequate; however, the waiting room is still narrow and uncomfortable, making it unable to accommodate the number of applicants during peak service hours. In the reliability dimension, services follow established procedures, but the stability of the Population Administration Information System (SIAK) network often experiences disruptions, slowing down the recording and printing processes of e-KTPs. In the responsiveness dimension, officers are deemed responsive and provide clear guidance to the public, although the speed of service completion is highly influenced by network conditions. In the assurance dimension, officers possess the necessary competence, behave politely, and are able to provide a sense of security through open and informative explanations of procedures. Meanwhile, in the empathy dimension, officers demonstrate a friendly attitude, are non-discriminatory, and provide attention to the needs of the community. The conclusion of this study shows that although officers have provided fairly good services, several aspects still need improvement, particularly regarding the enhancement of physical facilities and optimization of the SIAK network. More comprehensive improvement efforts are required so that e-KTP services in Sigi Regency can run more effectively, comfortably, and meet public service quality standards.

Kualitas Pelayanan Administrasi Pasien Di Puskesmas Singgani Kota Palu Rahman, Fathur; Maryam, Sinta; Agil, Muhammad; Desy, Desy; Adji, Vita Adonia; Mustainah, Mustainah; Kurnia, Intam; Haryono, Dandan; Borman, Mohammad Riski
PARADIGMA : Jurnal Administrasi Publik Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Pembangunan Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55100/paradigma.v4i2.78

This study aims to analyze the quality of patient administration services at Singgani Health Center in Palu City using the five dimensions of SERVQUAL approach (tangibles, reliability, responsiveness, assurance, and empathy). Health centers as primary health care facilities require optimal administrative systems to support smooth health service delivery to the community. This research employs a descriptive qualitative method with data collection techniques through in-depth interviews, observation, and documentation. Research informants consisted of administrative staff, head of administration, and patients selected through purposive sampling. Data analysis used the Miles and Huberman model including data reduction, data presentation, and conclusion drawing. The results showed that the quality of administrative services has generally been running well with the dimensions of reliability, responsiveness, assurance, and empathy showing positive performance. Administrative staff were assessed as responsive, friendly, meticulous in recording, and able to provide special attention to patients. However, the tangibles dimension still requires improvement, especially regarding the comfort of the waiting room during increased patient volumes. This study recommends optimization of physical infrastructure, enhancement of human resource capacity, development of queue management systems, and strengthening of periodic service monitoring and evaluation

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