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All Journal JURNAL KOLABORASI ARISTO Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Jurnal Ilmiah Tata Sejuta STIA Mataram Journal of Public Administration and Government (JPAG) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Dedikasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Administrasi Pemerintahan Daerah Jurnal Pendidikan dan Pengabdian Masyarakat Riwayat: Educational Journal of History and Humanities EKMAN JP-Publik
Asfarony Hendra Nazwin
Universitas Muhammadiyah Mataram
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Transportation Other

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Reimagining Digital Governance: E-Government Transformation in Accelerating Bureaucratic Reform in Mataram City M. Ulfatul Akbar Jafar; Asfarony Hendra Nazwin; Cahyadi Kurniawan; Afriadin Afriadin; Fairus Sumaya
Jurnal Ranah Publik Indonesia Kontemporer (Rapik) Vol. 6 No. 1 (2026): Juli
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/rapik.v6i1.139

Abstract

This study aims to analyze the transformation of e-government in accelerating bureaucratic reform through the implementation of digital governance in Mataram City. This research is motivated by the demand for improving the quality of effective, transparent, accountable, and technology-based public services in the era of digital transformation. The implementation of e-government is seen as a strategic instrument in realizing modern governance that is able to increase the efficiency of public administration and strengthen public participation. However, the implementation of digital government in the regions still faces various challenges, such as limited system integration, human resource capacity, technological infrastructure, and community digital literacy. This study uses a qualitative approach with a descriptive research type. Data collection techniques are carried out through observation, documentation, and literature studies related to the implementation of the Electronic-Based Government System (SPBE) in Mataram City. Data analysis uses the interactive model of Miles, Huberman, and Saldaña which includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the implementation of e-government in Mataram City has contributed significantly to the acceleration of bureaucratic reform by increasing the efficiency of public services, information transparency, bureaucratic accountability, and the effectiveness of government administration. Digital transformation is realized through online-based population administration services, a digital licensing system, a public complaints application, and the integration of government information systems. This study concludes that strengthening digital governance through digital system integration, human resource capacity development, improving information technology infrastructure, and strengthening literacy and public participation are crucial factors in realizing sustainable digital bureaucratic reform in Mataram City
Servqual Model in Tourism Development in the Mandalika Special Economic Zone Suci Arliani; Asfarony Hendra Nazwin; Mustamin Mustamin; Rifaid Rifaid; Theresia Octastefani
ARISTO Vol 14 No 1 (2026): January
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i1.12569

Abstract

The Mandalika Special Economic Zone (SEZ) is considered a very important tourism destination. However, its management faces problems such as the centralization of ITDC authority, limited community participation, and poor service quality in various areas.  In this situation, service quality evaluation must be carried out comprehensively using an approach that can see multi-actor dynamics.  The purpose of this study is to examine how the application of the SERVQUAL model helps improve tourism service quality in the Mandalika SEZ and to identify how ITDC, the Central Lombok Tourism Office, and Pokdarwis contribute to the five main dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The method used is a descriptive qualitative approach with in-depth interview and participatory observation techniques, thematic analysis assisted by NVivo 12 Plus.  The results show that ITDC authorities dominate the tangibles dimension through infrastructure development and area aesthetics, while trust, responsiveness, assurance, and empathy are more influenced by regional institutional capacity and community empowerment, including human resource training, provision of information centers, organization of cultural activities, and development of community-based ecotourism. The results show that physical development is not the only factor contributing to service quality improvement; institutional coordination, investment in human resources, and strengthening the role of the community are all factors that contribute to service quality improvement.  This study finds that SERVQUAL has the ability to explain the configuration of Mandalika's service governance and serves as the basis for a more inclusive and sustainable service improvement model in destinations with a multi-actor structure. Keywords: Servqual Model Service Quality; Mandalika SEZ; Sustainable Tourism; Community empowerment;
Kolaborasi Akademisi, Lingkungan dan Karang Taruna dalam Penguatan Kapasitas Sosial dan Ekonomi Berbasis SDM Unggul di Lingkungan Presak Barat Muhammad Aprian Jailani; Muhammad Ali; Asfarony Hendra Nazwin; Reza Apriani; Muhammad Safriansyah; Elvira Hilwa Salsabila
Jurnal Pendidikan dan Pengabdian Masyarakat Vol. 9 No. 1 (2026): Februari
Publisher : FKIP Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppm.v9i1.10752

Abstract

Pengabdian kepada Masyarakat ini dilaksanakan dengan tujuan utama menguatkan kapasitas sosial dan ekonomi masyarakat di Lingkungan Presak Barat, Kelurahan Pagutan, yang kaya akan potensi Sumber Daya Manusia (SDM) unggul (lulusan S1 hingga S3) serta memiliki dua organisasi pemuda aktif, yaitu Forum Pemuda Lingkungan Presak Barat (FPLPB) dan Laskar Muda Presak Barat (LMPB). Kekuatan ini dipandang belum terintegrasi optimal, sehingga diperlukan sinergi terpadu antara akademisi, perangkat lingkungan, dan Karang Taruna sebagai solusi. Metode pelaksanaan yang diterapkan adalah sosialisasi dan edukasi selama tiga bulan dengan menggunakan pendekatan sosial keagamaan dan sosial politik yang disesuaikan dengan kebutuhan dan kondisi spesifik lingkungan. Peran akademisi sangat krusial sebagai mediator, fasilitator, dan agen transfer of knowledge, termasuk menempatkan mahasiswa melalui KKN/Magang sebagai langkah solutif untuk mengatasi tantangan minimnya motor penggerak program. Hasil pengabdian menunjukkan tingkat keberhasilan yang tinggi dan memperoleh apresiasi dari mitra karena berhasil mengelaborasi dunia kampus dengan lingkungan. Keberhasilan ini dibuktikan dengan terlaksananya program-program yang telah berjalan dan terintegrasi, seperti kegiatan sunatan massal yang didukung anggota DPRD, pelaksanaan tindakan fogging cepat tanggap bekerja sama dengan Dinas Sosial Kota Mataram, serta penyelenggaraan Peringatan Hari Besar Islam (PHBI) seperti perayaan Maulid Nabi Muhammad SAW yang melibatkan seluruh elemen Karang Taruna. Secara keseluruhan, kolaborasi ini menghasilkan kesepakatan bersama untuk tindak lanjut program yang berkelanjutan, menciptakan model pemberdayaan masyarakat berbasis potensi lokal. Rekomendasi mendesak yang diajukan adalah perlunya pendampingan intensif dan berkelanjutan guna mempertahankan sinergi ini serta optimalisasi SDM unggul dalam menciptakan dan mengelola peluang ekonomi kreatif guna mencapai kemandirian lingkungan.
Analisis Penerapan Prinsip Ekowisata di Desa Wisata Sade dan Tetebatu: Sebuah Studi Perbandingan M. Farfan; Rahmad Hidayat; Asfarony Hendra Nazwin
Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 13 No. 1 (2025): Edisi Maret 2025
Publisher : Asosiasi Ilmuwan Administrasi Negara (AsIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v13i1.327

Abstract

Indonesia, with its abundant natural and cultural wealth, has great potential for ecotourism development. Sade and Tetebatu villages in West Nusa Tenggara are examples of ecotourism implementation with different characteristics. This study aims to identify how ecotourism principles are applied in both villages and to compare their strengths and weaknesses. The research method used is qualitative with a descriptive approach, through observation, interviews, and documentation. The results show that the implementation of ecotourism principles in Sade and Tetebatu consistently involves six key aspects: nature conservation, cultural appreciation, community participation, environmental education, economic empowerment, and sustainability. The difference lies in the approach: Sade emphasizes the preservation of Sasak culture, while Tetebatu focuses on nature conservation and the use of environmentally friendly technology. Local characteristics are determining factors that influence the practice of ecotourism in both villages. The conclusion of this study is that the application of ecotourism principles in Sade and Tetebatu can serve as a model for sustainable tourism development that provides real benefits to local communities while preserving culture and the environment.
KEBIJAKAN PENGATURAN MUSIK KECIMOL DALAM BUDAYA SASAK NYONGKOLAN DI KECAMATAN JONGGAT TAHUN 2021 (STUDI KASUS DI DESA SUKARARA) Rahmad Hidayat; Mustamin Mustamin; Mintasrihardi Mintasrihardi; Asfarony Hendra Nazwin
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 9 No 1 (2023): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v9i1.444

Abstract

The phenomenon of the Nyongkolan procession with kecimol music has become a trend and even a habit in all areas of the island of Lombok, there was no Jonggat sub-district before. The nature of the people who are less able to filter out foreign culture or new ideas that can damage the original Sasak customs, including considering kecimol music as the original Sasak culture. Seeing the various negative impacts of this, the Jonggat sub-district government in this case Sukarara village made a policy of regulating kecimol music in Nyongkolan and it can be said to be successful. The regulation of the use of kecimol music in the Sasak Nyongkolan cultural series, Sukarara village, Jonggat sub-district is a form of government effort located at the sub-district to village level to restore the authenticity of the Sasak culture in a series of traditional wedding ceremony processions. Nyongkolan should be regulated by mutual agreement between the village heads in the Jonggat sub-district. From this phenomenon, the research team is interested in knowing the function of kecimol music regulation and knowing the challenges related to kecimol music regulation policy. This research is a descriptive type with a qualitative approach. Collecting data by in-depth interviews, observations, and technical documentation. Interactive data model analysis, where data collection until the research ends simultaneously and continuously with interpretation and data reference referring to theoretical references according to research problems. The results showed that Nyongkolan which is a tradition of the people of Lombok, especially in Sukarara Village, Kec. Jonggat Kab. Central Lombok where there is no significant ban on the use of kecimol music because there are no clear regulations. Village and sub-district governments can only encourage the use of traditional musical instruments and do not cross state roads. The Covid-19 moment also influenced the Nyongkolan setting when this research was conducted.
TANTANGAN TRANSFORMASI DIGITAL: ADAPTASI SISTEM KEARSIPAN OLEH APARATUR SIPIL NEGARA DI KOTA MATARAM: ADAPTASI SISTEM KEARSIPAN OLEH APARATUR SIPIL NEGARA DI KOTA MATARAM reza Apriani apriani; Anindia Rizkila Cahyani; indah Sari -; Mutamin H Idris; Asfarony hendra nazwin
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 11 No 1 (2025): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v11i1.643

Abstract

Transformasi digital merupakan upaya pemerintah menuju penyelenggaraan pelayanan publik yang efektif dan efisien. Untuk mempercepat pelayanan dan beradaptasi dengan perkembangan teknologi, instansi pemerintah dituntut untuk beradaptasi dengan perkembangan tersebut. Penelitian ini bertujuan untuk memahami tantangan terbesar dan upaya adaptif pemerintah Kota Mataram dalam menghadapi transformasi digital dalam rangka pengelolaan kearsipan atau penerapan SRIKANDI sebagai upaya peningkatan kualitas pelayanan publik. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data meliputi observasi langsung, wawancara, dan dokumentasi. Temuan menunjukkan bahwa Kota Mataram menghadapi tantangan dalam transformasi kearsipan digital baik sebelum maupun pada saat penerapan SRIKANDI. Kendala utama yang dihadapi adalah keterampilan sumber daya manusia. Strategi adaptif difokuskan pada peningkatan kualitas sumber daya manusia melalui pelatihan intensif, pendampingan langsung, dan evaluasi berkala. Kolaborasi yang efektif antara arsiparis, pemangku kepentingan, dan tim teknis dianggap sebagai kunci keberhasilan transformasi digital. Oleh karena itu, penelitian ini berkontribusi untuk memahami tantangan dan solusi transformasi kearsipan digital di lingkungan pemerintah daerah
Co-Authors Afriadin Afriadin Amin Saleh Anindia Rizkila Cahyani Ayu Fitrianingsih Cahyadi Kurniawan Dita Fitriani Elvira Hilwa Salsabila Fairus Sumaya Indah Sari indah Sari - Lira Asmaul Aulia M. Farfan M. Ulfatul Akbar Jafar Maulidiyan Firdaus Mintasrihardi Mintasrihardi Muh Rivandy Setiawan Muhammad Ali Muhammad Ali Muhammad Aprian Jailani Muhammad Aprian Jailani Muhammad Safriansyah Mustamin H. Idris Mustamin H. Idris Mustamin Mustamin Mutamin H Idris Nadia sabrina Nanda Erlambang Nur Indry Yani Febriyanti Rahmad Hidayat Reza Apriani Reza Apriani reza Apriani apriani Rifaid Rifaid Sapwan Sapwan Sri Uswatun Hasanah Mang Suci Arliani Tekla rensiana toyo Theresia Octastefani