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All Journal Journal of Accounting and Investment Jurnal Administrasi Publik (JAP) Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Aptisi Transactions on Technopreneurship (ATT) International Journal of Economics, Business and Accounting Research (IJEBAR) Dinasti International Journal of Education Management and Social Science Kontigensi: Jurnal Ilmiah Manajemen Milestone: Journal of Strategic Management Proceeding National Conference Business, Management, and Accounting (NCBMA) Eduvest - Journal of Universal Studies Proceeding of International Conference on Entrepreneurship (IConEnt)
Oscar Jayanagara
Department Of Management, Universitas Pelita Harapan, Banten
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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Leadership Analysis in Achieving Patient Satisfaction At the Mabelopura Health Center Service, Palu City, Central Sulawesi Province Sri Naharindah Ningsih S; Oscar Jayanegara
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 2 (2025): Dinasti International Journal of Education Management And Social Science (Decem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i2.3559

Abstract

The concept of leadership reliability in a health center is the first priority and is preventive in providing individual health facilities. Patient satisfaction in health centers is greatly influenced by the leadership method in fulfilling various variables to the maximum. This study aims to determine the significance of the level of patient satisfaction with the leadership method in the service management of the Mabelopura Health Center in Palu City, Central Sulawesi Province in relation to the fulfillment of the variables of facilities and infrastructure (tangible), concern (empathy), reliability (reliability), responsiveness (responsive), certainty (assurance). Data collection through a questionnaire in the form of empirical reliability questions to 80 respondents which were then processed and analyzed through SPSS statistical tests in the form of normality tests, multicollinearity tests, multiple linear regression tests, namely the T test and F test. The truth of the hypothesis shows that there is a real influence both partially and simultaneously on the leadership method in fulfilling the variables of tangible, empathy, reliability, responsiveness, assurance on patient satisfaction values,, so that Ho is rejected and H1 is accepted. It was found that there was no multicollinearity because the tolerance value was > 0.1 (alpha 10%) and VIF < 10. The results of T count > T table and the results of the F test obtained a sig value of 0.000 < 0.05.
The Relationship Between Leadership Style And Employee Performance In Permata Keluarga Jabadeka Hospitals Ikhlasul Achyar Ajami; Oscar Jayanegara
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 1 (2024): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i1.3625

Abstract

There are many challenges for health organizations in both countries, so it is necessary for them to have effective and strategic leadership practices. For employees, effective leadership is needed to develop strategies and structures that will motivate and inspire long-term employees, strengthen their commitments, and lower employee turnover.Despite setbacks and difficulties, a successful leadership style considers the organization's future, helps align employees' efforts and vision, and positively allocates both people and material resources toward the organization's objectives and interests. Examples of the several types of leadership styles, such as transformational, transactional, and charismatic leadership, are provided. With a sample size of thirty, this study employs a cross-sectional research methodology and is quantitative in nature. Data is gathered using questionnaires as primary data and document reviews as secondary data. Descriptive analysis techniques are used to portray the data quantitatively. The results of statistical testing chi-square obtained p-value = 0.00. It can be concluded that there is a significant relationship between leadership style and employee performance at the Permata Family Hospital in Jabadeka (p-value => 0.05).
The Antecedents of Digital Entrepreneurial Intention Among Management Students in Banten Oscar Jayanagara; Geovani Filbert Kwan
Milestone: Journal of Strategic Management Vol 6. No. 1 April 2026
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v6i1.11040

Abstract

The aim of this research is to analyze the influence of entrepreneurial education and the theory of planned behavior on digital entrepreneurial intention at universities in Banten. The method used in this research is quantitative with a purposive sampling method. In this research, the subjects were 230 respondents consisting of active management students. Data analysis in this study used the Smart PLS application Version 4.0. and used partial least squares-structural equation modeling (PLS-SEM). This research has the results that Attitude toward Behavior 0.167, Subjective Norm 0.158, Perceived Behavioral Control 0.132, and Entrepreneurial Education 0.163, have a positive and significant influence on Digital Entrepreneurial Intention. R2 is 0.130 in low category. According to the managerial implication Universities located in Banten can provide facilities that bring together fellow management students interested in Digital Entrepreneurship, also can provide students with more knowledge about Digital Entrepreneurship, such as seminars.
FROM EFFECTIVENESS TO EMPOWERMENT: REVEALING THE IMPACT OF WOMEN ENTREPRENEURS ON THE PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES IN JABODETABEK Oscar Jayanagara; Cindy Claudia
Proceeding National Conference Business, Management, and Accounting (NCBMA) 9th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This study aims to analyze the influence of Women's Entrepreneurial Effectuation (WEE) on Structural Empowerment (SE), Psychological Empowerment (PE), and SME Employee Performance (EP), as well as the moderating role of Gender Equality (GE) and Market Orientation (MO) on female employees working in MSMEs in the Greater Jakarta area. This study uses a quantitative method with a descriptive approach and judgment sampling technique on 330 respondents. Primary data were collected through questionnaires and analyzed using Partial Least Square (PLS). The results of the study show that Women's entrepreneurial effectuation does not have a positive influence on structural empowerment, Women's entrepreneurial effectuation has a positive influence on psychological empowerment, Women's entrepreneurial effectuation does not have a positive influence on SME employee performance, Gender equality as a moderating variable cannot strengthen the relationship between women's entrepreneurial effectuation on structural empowerment and SME employee performance, Gender equality as a moderating variable can strengthen the relationship between women's entrepreneurial effectuation on psychological empowerment, Structural empowerment does not have a positive influence on SME employee performance, Structural empowerment as a mediating variable cannot strengthen the relationship between women's entrepreneurial effectuation on SME employee performance, Psychological empowerment has a positive influence on SME employee performance, Psychological empowerment as a mediating variable can strengthen the relationship between women's entrepreneurial effectuation on SME employee performance, Market orientation as a moderating variable can strengthen the relationship between structural empowerment on SME employee performance, Market orientation as a moderating variable cannot strengthen the relationship between women's entrepreneurial effectuation and psychological empowerment on SME employee performance. These findings emphasize the importance of women's entrepreneurial effectuation in improving performance through structural empowerment. and market orientation support. Practically, this research provides recommendations for female MSMEs to integrate an effectuation approach with empowerment and market orientation strategies to improve business competitiveness and performance.
COMMUNITY SERVICE INNOVATIVE AND CREATIVEPRENEURSHIP SMA PELANGI KASIH Dewi Wuisan; Oscar Jayanagara; Benny Aristo; Erwin Tenggono
Proceeding National Conference Business, Management, and Accounting (NCBMA) 9th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

Inovasi dan kreativitas bukan lagi sekadar nilai tambah, melainkan menjadi komponen vital dalam strategi bertahan dan berkembangnya sebuah usaha. Kreativitas sangatlah dibutuhkan dalam menciptakan ide-ide produk yang dapat dikembangkan. Kreativitas dapat membantu pelaku usaha dalam mengelola sumber daya yang ada. Inovasi yang baik dan menarik dapat menjadi suatu kekuatan dalam menjalankan suatu bisnis, karena dengan adanya ide atau inovasi yang baru, pelaku usaha dapat menciptakan pasar yang baru sehingga calon konsumen tertarik dengan produk atau jasa baru yang ditawarkan. Ketika pelaku usaha sering berinovasi dalam menciptakan produk baru, hal ini akan mendukung perkembangan usahanya. Sebaliknya, kurangnya inovasi dalam berwirausaha dapat menyulitkan proses pengembangan usaha. Remaja dalam memulai suatu bisnis perlu didukung dari aspek pendidikan melalui kegiatan di sekolah. Para murid banyak yang ingin melakukan inovasi dari produk yang sudah ada di pasar, namun murid perlu diarahkan lebih jelas supaya usaha yang mereka jalankan bisa survive dan menghasilkan profit yang maksimal.
The Effect of Perceived Quality, Customer Satisfaction on Physical Evidence, and Brand Image on Patient Loyalty at the Emdee Skin Clinic Palembang Beauty Clinic Sheisa Marinka; Oscar Jayanagara
Eduvest - Journal of Universal Studies Vol. 5 No. 6 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i6.51380

Abstract

e beauty industry in Indonesia, including The Emdee Skin Clinic Palembang, is rapidly growing, yet faces challenges in maintaining patient loyalty, as evidenced by a 15.73% decrease in repeat visits from 2023 to 2024. This study investigates the influence of perceived quality, physical evidence, brand image, and customer satisfaction on patient loyalty. Using a quantitative approach with a Likert scale, 200 respondents who had undergone treatment more than once at the clinic were surveyed. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that perceived quality and physical evidence positively affect brand image and patient loyalty. Additionally, brand image significantly mediates the relationship between perceived quality and physical evidence on patient loyalty. This study highlights the importance for clinic managers to enhance service quality, improve facilities, and build a strong brand image to retain patient loyalty. Future research should focus on extending the data collection period, incorporating more variables, and involving a more diverse respondent pool.
The Effect of Motivation to Transfer Mediation on the Relationship of Individual Characteristics and Work Environment on the Transfer of Learning of Nurses in Hospitals Arum Ratna Pratiwi; Oscar Jayanagara
Eduvest - Journal of Universal Studies Vol. 5 No. 7 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i7.51823

Abstract

This study aims to determine the direct effects of training design, individual characteristics, work environment, and motivation to transfer on transfer of learning, as well as the indirect effects through the mediation of motivation to transfer. This research is a quantitative study with a cross-sectional design. Respondent data collection using a purposive sampling technique, with questionnaires as a data collection tool, was filled out by 346 nurses in six Siloam Hospitals and then analyzed with PLS-SEM 4. The findings in this study are motivation to transfer, training design, individual characteristics, and work environment have a significant positive effect on the transfer of learning. Training design, individual characteristics, and work environment have an indirect significant positive effect on the transfer of learning through motivation to transfer. It was also found that training design has an indirect significant positive effect on motivation to transfer through individual characteristics. From the mediation analysis test, it is known that motivation to transfer mediated the relation between individual characteristics and work environment to transfer of learning. Furthermore, individual characteristics mediated the relationship between training design and motivation to transfer.
The Effect of Entrepreneurial Education on Internet Entrepreneurship Performance Mediated By Self-Efficacy (Empirical Study on Instagram Online Shop In Jakarta Province) Oscar Jayanagara; Albert Dermawan Yusup
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

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Abstract

ABSTRACT The development of social media not only helps people in building communication but also becomes a business opportunity for internet-based entrepreneurs. However, on the other hand, the topic that discusses internet entrepreneurship is still very rarely raised. Therefore, this study was conducted to determine what factors are able to improve or influence internet entrepreneurship performance. This study is included in the type of quantitative research, with the number of samples obtained as many as 500 respondents, the data collection technique used was a questionnaire and the data analysis technique used was PLS-SEM. The results of the study showed that entrepreneurial education had a significant and positive effect on internet entrepreneurial self-efficacy and internet entrepreneurship performance, especially financial, internal and learning and growth perspectives. Internet entrepreneurial self-efficacy was also found to have a significant and positive effect on all perspectives in internet entrepreneurship performance. Then internet entrepreneurial self-efficacy also has significant mediation between the influence of entrepreneurial education on all perspectives in internet entrepreneurship performance. However, entrepreneurial education was found to have no significant effect on internet entrepreneurship performance: customer perspectives.
Service Failure and Recovery: The Best Defense Is a Good Attack Dewi Wuisan; Hendra Achmadi; Oscar Jayanagara; Sylvia Samuel; Gracia Shinta S. Ugut
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

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Abstract

Service failure is an inevitable aspect of any service-oriented business. When failures occur, the organization’s response is critical in shaping customer perceptions, satisfaction, and loyalty. This paper explores the notion that "the best defense is a good attack" in the context of service failure and recovery strategies. Proactive recovery initiatives, such as clear communication, swift actions, and personalized solutions, often outperform reactive or passive approaches in mitigating the negative effects of service failures. By employing a strategic recovery process, businesses not only address the immediate dissatisfaction but also create opportunities to strengthen customer relationships and even enhance brand reputation. The study examines key components of successful service recovery, including the role of empathy, transparency, and empowerment of frontline employees. It highlights the importance of preemptive measures such as employee training and the establishment of service recovery protocols. Furthermore, this paper discusses the psychological impact of recovery efforts on customers, emphasizing the significance of perceived justice—distributive, procedural, and interactional. Drawing from real-world examples and empirical studies, this research provides actionable insights for managers aiming to transform service failures into opportunities for improvement and differentiation. By adopting a mindset of proactive engagement, businesses can turn potentially negative experiences into moments that foster customer trust and loyalty. Ultimately, the findings suggest that an offensive approach in service recovery is not merely damage control but a strategic advantage in the competitive service landscape.
The Role of Transformational Leadership in Improving Employee Performance and Academic: A Literature Review Dewi Putriani; Oscar Jayanagara
Jurnal Administrasi Publik Vol 17, No 1 (2026): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jap.v17i1.36987

Abstract

Transformational leadership is recognized as a leadership style capable of enhancing human resource motivation, engagement, and performance. Numerous studies have shown that this approach positively impacts organizational effectiveness across various sectors. This study aims to systematically review the influence of transformational leadership on performance, both in the general workforce context and in academic settings. This study employed a systematic literature review based on PRISMA guidelines. A total of 27 empirical articles published between 2005 and 2025 were analyzed to identify patterns of findings, mediating variables, and contextual factors influencing the relationships. The review indicates that transformational leadership consistently improves performance by increasing motivation, job satisfaction, relational trust, and work engagement. In the general organizational context, this leadership style strengthens employee commitment, productivity, and career development. Transformational leadership is an effective and adaptive approach to improving organizational and academic performance, while also fostering innovation and sustainability.
Co-Authors Adinda Adia Putri Albert Dermawan Yusup Arum Ratna Pratiwi Benny Aristo Cindy Claudia Cindy Ramatia Dewi Putriani Dwi Julianingsih Elson Elson Erwin Tenggono Geovani Filbert Kwan Gracia Shinta S. Ugut Hendra Achmadi Hendra Hartanto Hilda Aripin Ikhlasul Achyar Ajami Karina Maharati Wibowo Marlin Feriani Sormin Rendy Muljana Samuel, Sylvia Sheisa Marinka Sri Naharindah Ningsih S Tasya Kamila Andiani Wuisan, Dewi