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All Journal BERKALA SAINSTEK INFORMAL: Informatics Journal Register: Jurnal Ilmiah Teknologi Sistem Informasi UNEJ e-Proceeding JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) JAST : Jurnal Aplikasi Sains dan Teknologi IJISTECH (International Journal Of Information System & Technology) ComTech: Computer, Mathematics and Engineering Applications Jurnal Informa: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Computer Science, Information Technology and Telecommunication Engineering (JCoSITTE) IJISTECH Journal of Applied Computer Science and Technology (JACOST) TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat
Oktalia Juwita
Information System Department, University Of Jember
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Mathematics Mechanical Engineering Physics Social Sciences Other

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Product-Based Design Approach for Business Process Improvement: A Case Study of the SIMARSIP System at the Malang Civil Registry Office Amalia, Karina Nine; Thufail, Muhammad Rafi; Juwita, Oktalia
Journal of Computer Science, Information Technology and Telecommunication Engineering Vol 7, No 1 (2026)
Publisher : Universitas Muhammadiyah Sumatera Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jcositte.v7i1.29573

Abstract

This study investigates inefficiencies in the SIMARSIP digital archiving system used by the Malang City Civil Registry Office and proposes business process improvements by applying Root Cause Analysis (Fishbone and 5 Whys) and Product-Based Design, using qualitative data from interviews, observations, and document analysis as well as BPMN modeling and Bizagi simulation, which demonstrate that the redesigned processes reduce document submission cycle time by 50% (from 38 to 19 minutes), improve document search efficiency by 44%, enhance user flexibility through self-registration login features, and increase productivity despite reducing staff from five to four, thereby indicating that the integration of Root Cause Analysis and Product-Based Design is effective for modernizing digital public service systems.
Co-Authors Aditya Kurniawan Ailsya , Rachma Amalia, Karina Nine Aprilianti, Noviana Dwi Arief Dwi Hartadi Arief Dwi Hartadi Arief Dwi Hartadi Arief Dwi Hartadi, Arief Arifin, Fajrin Nurman Aris Puji Widodo Aski Widdatul Fuadah Bayu Taruna Widjaja Putra Candra Bumi Carolus Rahmadita P. P Diksy Media Firmansyah Fadliansyah, Alfian Nur Fajrin Nurman Arifin Fajrin Nurman Arifin Firdonsyah, Arizona Fitriyana Dewi Hartadi, Arief Dwi Luh Putu Ratna Sundari M Firmansyah, Diksy Miftahul Jannah Asy'ari Moch Bustommy Maulana Najib, Muhammad Fikri Nilam Wahidah Nova El Maidah, Nova El Nugrahani, Tri Agustina Nur Kholis Mansur Prakoso, Aryo Priza Pandunata R. Rizal Isnanto Rochman, Razak Syaiful Romadina, Vira Nindya S Slamin Saiful Bukhori Siti Vika Ngainul Fitri Soekma Yeni Astuti Thufail, Muhammad Rafi Tio Dharmawan Vian Elfada Wibowo, Krisna Windi Eka Yulia Retnani Zarkasi, Mohammad