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Daniel Happy Putra
Fakultas Ilmu-ilmu Kesehatan, Program studi Rekam Medis dan Informasi Kesehatan, Universitas Esa Unggul.
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Journal : student scientific creativity journal

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Tinjauan Lama Waktu Tunggu Pelayanan Pasien Rawat Jalan Poli Jantung di Rumah Sakit Angkatan Laut Marinir Cilandak Tahun 2022 Fingky Rizki Wulandari; Puteri Fannya; Deasy Rosmala Dewi; Daniel Happy Putra
Student Scientific Creativity Journal Vol. 1 No. 4 (2023): Juli : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i4.1548

Abstract

Patient is a person who, directly or indirectly, consults a doctor or medical service about a health problem in order to receive the medical care the patient needs. After registering, patients need to wait until they get health services from the intended poly. The waiting time is understood as the time required from the arrival of the patient to the moment when the specialist performs the service. This study aims to review the length of waiting time for cardiac outpatient services at the Cilandak Marine Marine Hospital in 2022 using a quantitative approach with descriptive research methods, namely conducting direct interviews with outpatients and directly reviewing the length of waiting time for patients. 74 patient samples, there were 23 patients (31.08%) whose waiting time was appropriate or below the minimum service standard of waiting time (≤60 minutes), while for 51 patients (68.92%) the waiting time did not meet the minimum service standard of time. waiting time (>60 minutes), with an average patient waiting time of 96 minutes. The fastest waiting time for patients is 41 minutes, while the longest waiting time for patients is 173 minutes. Factors that cause long waiting times for outpatients are the inadequate number of medical record officers and medical personnel, the number of patients who come at the same time, causing queues at the registration counter and queues at the poly, doctors' practice hours are quite at odds with registration hours at the counter, negligence of the patient when registering, not carrying a medical card, not carrying the necessary documents, and not the patient concerned who registers, and the number of medical personnel and officers is not sufficient.
Co-Authors Abdul Rokim Abdurrasyid Adham, Yunan Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adinda Mentari Nursya’bani Adinda Pratiwi Afra, Rara Agustin, Rosalia Ahmad Rizky Aliyani Aliyani Alvina Amalia Anas Fajry Rhomadon Angela Marsiana Siki Anggi Alpiyani Athirah Iwani Rahman Avianta, Nur Azizah Syaputri Azidah, Mega Puspita Bagas Saputra Bangga Agung Satrya Bangun, Gabriella Eviana Betji Nadiana Bissilisin Brigita Natalia Br Surbakti Cindi Trisa Olivia Cindy Adelia Damanik, Denince Octavia Darmawan, Rifqi Helmi Debbie Friscilla Carolina Manalu Dede Lisda Nurjanah Dede Lisda Nurjanah Dewi, Deasy Rosmala Dila Yuliandini Dina Munadiatu Dina Sonia Dinda Fidia Ardiani Diva Angelita Dyah Melisa Setianingrum Edi Kurnianto Elsa Nindia Safitri Endah Wardani Faiha, Hana Fannya, Puteri Fannya, Putery Farid Alvito Fathul Baari Fatkhurohman, Mohammad Fajri Febriyani, Madinah Ferina Ferina Ferina, Ferina Fingky Rizki Wulandari Gabriella Eviana Bangun Galuh Patricia Arda Tama Gilang Dasa Dwi Mahendra Gita Sugiarti Gita, Elsa Chandra Haifa Pandhita Ayu Hairun Nisa Hambali, Naira Fazilanisa Hana Faiha Hardi Arissaputra Iman Harapan Jaya Zalukhu Indawati, Laela Indrawati, Laela Iqbal, Muhammad Fuad Ivonia Kenahin Bahi Kesit Ivanali Kevin Handynata Lasmaria Simorangkir Lily Widjaya Listania Aisyah Putri Maharami, Iradah Manalu, Debbie Friscilla Carolina Manullang, Febe Cristiani Mega Puspita Azidah Mei Nur Khasanah Melani Aulia Mufida Menna, Yasinta Rosalia Muhamad Endra Suriatno Muhammad Caisar Ramadhan Muniroh Muniroh Muniroh, Muniroh Muthiah Munawarah Mutia Motik Nabila Zahara Ramadan Nanda Aula Rumana Navry Nanda Aprilian Nazira Nur Amalia Nerissa Adha Andrania Nicki Nugrahaningtyas Nindia Safitri, Elsa Nindia Septa Tiana Novia Nurhikmah Sari Noviandi Noviandi Noviandi Noviandi, Noviandi Nuraini Diah Noviati Nurasiyah Nurmayantih Pangesti, Wulan Aprilia Paryati Paryati Piter Serhalawan, Roi Pratiwi, Adinda Puteri Fanya Putri Fannya Putri Nurindahsari Putri, Listania Aisyah Rabnah Rabnah Rahelia Putri Rahmat Hidayat Rahmawati, Rena Maulina Regina Yulianti T. S Rizky Alfiansyah Roi Piter Serhalawan ROKIM, ABDUL Rosa Patricia Rosita, Annida Ulfiar Salsabila Putri Cahyani Salsabillah Zahrah Hayati Salsabillah, Shania Sansy Dua Lestari Seastama, Komang Cyntia Noviari Setiawan Irwansyah Sevilla, Flavia Shania Salsabillah Shania Salsabillah Silfa Haniasti Simorangkir, Lasmaria Siti Rahmawati Handayani Sonaria Tambunan Sri Mulya Syarif, Hilwa Syifa Erintan Tantri Wilananda Tarisa Maharani Tryandi Rohmadoni Universitas Esa Unggul Usman, Nadia Salim Bin Viatningsih, Wiwik Widjaja, Lily Windiana Mega Sukmawati Wini Wini Wiranata, Tyansa Eka Sampoerna Wiwik Viatningsih Yasinta Rosalia Menna Yoga Septian Bayu Ariyanto Yulia, Noor Zalipa Wittri Zharifah, Naurah