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All Journal Jurnal Ekonomi ProBisnis : Jurnal Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan
Tumini Sipayung
Politeknik Unggul LP3M
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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THE EFFECT OF SERVICE QUALITY AND PRODUCT FACILITIES ON CONSUMER SATISFACTION WITH PRICES (TOLL FREE) AS INTERVENING VARIABLES (Case Study on Jasa Marga Mabar 1 Toll Gate) Tumini Sipayung; Roma Sihombing; Anggiat Sinaga; Ahmad Fadli; Fichri Alfisyahri
Jurnal Ekonomi Vol. 12 No. 01 (2023): Jurnal Ekonomi, 2023 Periode Januari - Maret
Publisher : SEAN Institute

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Abstract

This study aims to determine the effect of service quality and product facilities on consumer satisfaction with tariffs (toll fees) as an intervening variable (Case Study on Jasa Marga Mabar 1 Toll Gate). This type of research is quantitative research. The population in this study is 118 thousand vehicles and the total sample is 100 toll net users. The data analysis technique in this study used multiple regression data analysis and hypothesis testing. The results of this study are the quality of service has a positive and significant effect on toll rates at the Mabar toll gate 1. Service quality has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Product facilities have a positive and significant effect on toll rates at the Mabar toll gate 1. Facilities product has a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Toll tariffs have a positive and significant effect on consumer satisfaction at the Mabar toll gate 1. Service quality has a positive and significant effect on customer satisfaction through toll rates at the Mabar toll gate 1 Product facilities have a positive effect and significant to customer satisfaction through toll rates.
Influence of Work Ethic on Employee Performance PT. Carsurindo Superintendent Tumini Sipayung; Roma Sihombing; Amin Hou; Ahmad Fadli; Martin Martin
ProBisnis : Jurnal Manajemen Vol. 14 No. 4 (2023): August: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i4.237

Abstract

Research to determine the effect of work ethic on employee performance at PT. Carsurindo Superintendent. This type of research is qualitative research. Jumplah population as much as 78 people and samples using saturated samples as much as 78, data analysis techniques using SEM PLS where the test used is determination test, simultaneous test and hypothesis test. The results showed the results showed that a direct influence on the work ethic variable on employee performance has a path coefficient of 0.879 this indicates that if the higher the work ethic of employees at PT. carsurindo then the higher the performance. The influence has a probability value (p-values) of 0,000 < 0.05, there is a significant influence between work ethic on employee performance at PT. Carsurindo Superintendent.
PENINGKATAN KESADARAN PEMANFAATAN WAKTU MELALUI PEMBINAAN ROHANI TERKAIT PENGGUNAAN MEDIA SOSIAL Yuniar Andi Astuti; Berupilihen Br Ginting; Sujarwo Sujarwo; Hermansyah Hermansyah; Mahyudin Mahyudin; Ester Hervina Sihombing; Tumini Sipayung; Nirwaty Tarigan; Sondang Sondang
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 6, No 3 (2026): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v6i3.3001

Abstract

The rapid development of social media has provided various benefits in communication and access to information; however, its uncontrolled use can reduce productivity, disrupt time management, and diminish the quality of social interactions and spiritual activities. This community service program aimed to increase awareness of time utilization through spiritual guidance related to social media use among the congregation of Gereja Gembala, Jalan Panci No. 52, Medan City. The program employed an educational-participatory approach consisting of needs identification, pre-test, material presentation, spiritual guidance, interactive discussions, reflection, mentoring, and post-test evaluation. The results showed an improvement in participants’ understanding, with the average score increasing from 66.5% to 90.25%, representing a 23.75% increase, particularly in the aspect of time utilization from a Christian perspective. Therefore, spiritual guidance proved effective in enhancing awareness of time management related to social media use and encouraging wiser, more productive, and responsible behavior. ABSTRAKPerkembangan media sosial memberikan berbagai kemudahan dalam komunikasi dan akses informasi, namun penggunaannya yang tidak terkendali dapat menurunkan produktivitas, mengganggu pengelolaan waktu, serta mengurangi kualitas interaksi sosial dan aktivitas kerohanian. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan kesadaran pemanfaatan waktu melalui pembinaan rohani terkait penggunaan media sosial pada jemaat Gereja Gembala Jalan Panci No. 52 Kota Medan. Metode yang digunakan adalah pendekatan edukatif-partisipatif melalui identifikasi kebutuhan, pre-test, penyampaian materi, pembinaan rohani, diskusi interaktif, refleksi, pendampingan, dan post-test. Hasil kegiatan menunjukkan peningkatan pemahaman peserta dari rata-rata 66,5% menjadi 90,25% atau meningkat sebesar 23,75%, terutama pada aspek pemanfaatan waktu dalam perspektif Kristen. Dengan demikian, pembinaan rohani terbukti efektif dalam meningkatkan kesadaran pemanfaatan waktu terkait penggunaan media sosial serta mendorong perilaku yang lebih bijaksana, produktif, dan bertanggung jawab.
Co-Authors Ahmad Fadli Amin Hou Br Ginting, Berupilihen Ester Hervina Sihombing Fichri Alfisyahri Hermansyah Hermansyah Mahyudin Martin Martin Nirwaty Tarigan Roma Sihombing Sinaga, Anggiat Sondang Sondang Sujarwo Sujarwo Yuniar Andi Astuti