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Hendratmoko
Institut Bisnis Dan Informatika Kwik Kian Gie
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The Effect of Service Quality and Price Perception on Customer Loyalty Mediated by Customer Satisfaction at Bengkel Sukses Jaya Valencia Livia; Hendratmoko Hendratmoko
Jurnal Indonesia Sosial Sains Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i11.1467

Abstract

This research investigates the impact of service quality and price perception on customer loyalty, with customer satisfaction acting as a mediating variable at Bengkel Sukses Jaya. Utilizing a quantitative research approach, data were gathered from 106 respondents who have used or are currently using the motorcycle maintenance services at the workshop. The analysis was conducted using the PLS-SEM method through SmartPLS 4.1.0.3 software. Results reveal that both service quality and price perception significantly enhance customer satisfaction. Moreover, service quality directly fosters customer loyalty, while price perception shows no direct effect on loyalty. However, customer satisfaction emerges as a significant driver of customer loyalty. Notably, the study confirms that service quality and price perception indirectly influence customer loyalty through the mediating role of customer satisfaction.
External factors as mediators of work-life balance for generation Z Hendratmoko Hendratmoko; Elisabeth Vita Mutiarawati; Heri Prabowo
Jurnal Ekonomi Perusahaan Vol. 32 No. 2 (2025): Sept 2025 - Feb 2026
Publisher : Business and Entrepreneurship Department, Kwik Kian Gie School of Business and Information Technology, Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jep.v32i2.1898

Abstract

The contemporary landscape of human resource management has witnessed work-life balance (WLB) emerging as a critical strategic concern, particularly for Generation Z employees entering today's evolving work environment. The progression of digitalization, increasing productivity expectations, and individual aspirations for well-being have intensified the relevance of examining WLB. This study investigates how technological and psychological dimensions influence WLB and explores the mediating function of external factors in that relationship. Employing a quantitative methodology anchored in Structural Equation Modeling with Partial Least Squares (SEM-PLS) analysis, complemented by qualitative insights drawn from Gen Z employees' workplace experiences across various Indonesian firms. The findings reveal that psychological variables exert the strongest impact on WLB, both directly and through external mediating factors. In contrast, technological aspects have a limited direct effect and show insignificant mediation. The novelty of this study lies in conceptualizing external conditions such as social support networks and adaptive organizational culture as intermediaries connecting technological and psychological influences on WLB, a perspective rarely explored among Indonesia's younger workforce. The results highlight the importance of psychosocial-oriented strategies in addressing WLB challenges amid the digital era.
The Influence of Work Discipline and Leadership Style on Employee Performance Through Work Effectiveness Franklin Benedick; Hendratmoko Hendratmoko; Elisabeth Vita Mutiarawati
Jurnal Komunikasi dan Bisnis Vol. 13 No. 1 (2025): May - October 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v13i1.1271

Abstract

This research aims to analyze the influence of work discipline and leadership style on employee performance through work effectiveness. Research was conducted on employees of PT. Elektrindo Sarana Abadi. The sampling technique used saturated sampling with a total of 60 respondents. The research uses Structural Equation Modeling (SEM) using smartPLS 4.0. The research results show that work discipline has a positive and significant influence on work effectiveness. Leadership style has no effect on work effectiveness. Work discipline has a significant positive effect on employee performance. Leadership style has no effect on employee performance. Work effectiveness has a positive and significant influence on employee performance. Work discipline influences employee performance through work effectiveness. Leadership style does not affect employee performance through work effectiveness.
Co-Authors Ascaryo Putro Elisabeth Vita Mutiarawati Farien Dwi Putri Franklin Benedick Heri Prabowo Michael Heryanto Nadhila Adlina Sabila Valencia Livia Yeni Supriatna Yollanda Sollu