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The Influence of Employee Performance on Service Quality Sukmara, Sukmara; Sumiati, Nia; Barokah, Rezky Barokah Afiahtul
Almana : Jurnal Manajemen dan Bisnis Vol 8 No 1 (2024): April
Publisher : Bandung: Prodi Manajemen FE Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36555/almana.v8i1.2317

Abstract

The background for conducting this research is to provide additional information and input for the Bandung City Regional Secretariat and the Regional Government in general as a basis for input for decision-making in the context of evaluation and improvement. This study aims to determine whether employee performance affects the quality of service at the General Section of the Bandung City Regional Secretariat. The research methods used are descriptive and verification methods. The population in this study were employees at the General Section of the Regional Secretariat of the City of Bandung, totaling 60 people. The sampling technique is non-probability sampling using a saturated sample, so the number of samples is 60 employees in the General Section of the Regional Secretariat of the City of Bandung. The data collection technique used in this study was through a research questionnaire with a Likert scale type. Data analysis used in this research is simple linear regression analysis using SPSS software. The results of the study show that employee performance influences the quality of service at the General Section of the Bandung City Regional Secretariat. The magnitude of the influence of employee performance on service quality is 37.4%.
PENGARUH IMPLEMENTASI SIPD TERHADAP KINERJA PENGELOLA KEUANGAN PADA SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH KOTA CIMAHI Dewi, Malasari; Sumiati, Nia; Suryaman, Warman
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 10, No 9 (2023): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v10i9.2023.4214-4219

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Implementasi Sistem Informasi Daerah terhadap Kinerja Pengelola Keuangan Pada Sekretariat Dewan Perwakilan Rakyat Daerah Kota Cimahi. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian explanatory research. Sampel penelitian ini adalah pegawai pengelola keuangan Sekretariat Dewan Perwakilan Rakyat Daerah Kota Cimahi sebanyak 36 orang. Pengolahan data menggunakan software SPSS 23.0. Alat uji yang digunakan dalam penelitian ini adalah statistik deskriptif dan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa implementasi SIPD baik secara simultan maupun parsial berpengaruh terhadap kinerja pengelola keuangan.