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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Siber Multi Disiplin
Azmieti Kurnia Sinta
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Customer’s Loyalty Parameters of Sikorsky S76 Chartered Helicopter Arsya Nadira Syafiudin; Ika Utami Yulihapsari; Azmieti Kurnia Sinta; Salahudin Rafi; Jermanto Setia Kurniawan; Theresye Yoanyta Octora
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 1 (2023): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v9i1.1067

Abstract

The study aims to determine the impact of the maintenance department and supporting facilities of PT. Pelita Air Service 2020 loyalty’s performance based on its customer’s satisfaction. The sample of 150 respondents from PT. Pelita Air Service’s Sikorsky S76 chartered Helicopter customers were obtained using quantitative descriptive method and purposive sampling using Slovin formula. SEM path analysis method and Smart Partial Least were used to test the validity and reliability of the data. Based on the findings, the performance of the Sikorsky S76 Helicopter’s maintenance department and chartered support facilities has a direct positive and significant impact on customer’s satisfaction and loyalty. The satisfaction factor has a direct positive and significant impact on customer’s loyalty. The customer’s satisfaction affects the performance of the maintenance department and the supporting facilities of the Sikorsky S76 chartered Helicopter at PT. Pelita Air Service 2020.
Unveiling Angkasa Pura Airport's Economic Efficiency Through DEA Analysis Azmieti Kurnia Sinta; Edi Abdurachman; Prasadja Ricardianto; Yuliantini Yuliantini
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2614

Abstract

This study aims to analyze the economic efficiency of airports in Angkasa Pura I, especially since the formation of the Tourism SOE holding in 2022 which changes airport operations. This study examines efficiency during the COVID-19 pandemic by introducing Air Traffic Movement (ATM), Air Passenger Movement (APM), and Air Cargo Movement (ACM) variables as output variables, which provide new insights that have not been explored before, especially the study in all Angkasa Pura I airports. This study uses quantitative research methods with non-parametric techniques to analyze efficiency and economies of scale in the aviation industry.  The analytical tool used is Data Envelopment Analysis (DEA) using STATA 17 software as the main tool to evaluate efficiency and economies of scale at 16 airports. The results revealed variations in the level of efficiency of economies of scale among airports, with some airports improving their efficiency in response to the pandemic. The study confirms the importance of effective management strategies, transparency in information dissemination, and continuous monitoring in shaping airports' economic efficiency.
The Impact of Implementing Digital Transformation and Information Technology on Mydepo Application Towards Operation Smoothness at Pelni Logistics Ratu Nadiyah Herliaty; Siti Raidah; Aswanti Setyawati; Azmieti Kurnia Sinta
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.827

Abstract

Pelni Logistic has adapted with a digital application namely MyDepo. The use of the MyDepo application in Pelni Logistics operations facilitate reporting and ship route tracking processes and improve the accuracy of the data needed by the company, replacing the previously time-consuming and labor-intensive manual methods. Therefore, this research explores the impact of digital technology development on the logistics industry, especially digital transformation and information technology on operation smoothness. This research using quantitative methods and collecting data through questionnaire surveys for analysis and the method of sampling is simple regression. Data is processed using SPSS tools, and the sample consists of 50 employees from Pelni Logistic offices in Jakarta, Surabaya, and Bitung. The findings of this research show that all hypotheses have positive and significant effects, demonstrating the role of digitalization in enhancing operational performance.
Co-Authors Arsya Nadira Syafiudin Aswanti Setyawati Edi Abdurachman Ika Utami Yulihapsari Jermanto Setia Kurniawan Prasadja Ricardianto Rafi, Salahudin Ratu Nadiyah Herliaty Siti Raidah Yuliantini Yuliantini