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All Journal Publisia: Jurnal Ilmu Administrasi Publik Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Slamet Setiawan
Universitas Muhammadiyah Tangerang
Public Health Social Sciences

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INOVASI MAL PELAYANAN PUBLIK DI KOTA TANGERANG SELATAN Ratih Dwi Lestari; Riska Sarofah; Fitri Susiswani Isbandi; Slamet Setiawan; Yusuf Fadli
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 10 No 1 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i1.471

Abstract

The purpose of this study is to discuss the innovation of the Public Service Mall in South Tangerang City as a forum for Regional Apparatus Organizations in improving the quality of public services in South Tangerang City. This research uses the theory of public service innovation. The method used in this study is a descriptive qualitative method. The quality of public services in Indonesia in general is still relatively low, as can be seen from several indicators such as the level of public satisfaction, professionalism of human resources, the effectiveness and efficiency of the system used has not been managed properly. The findings of this study state that in the aspect of Leadership, the Head of the Investment and One-Stop Service Service carries out a democratic and transformative leadership style. In terms of management, mpp South Tangerang City has developed technology-based services to make it easier for residents. In terms of risk management, the South Tangerang City MPP early on mitigated the problem by improving the internet network. From the aspect of human capital, the human resources in the MPP of South Tangerang City have met academic qualifications, experienced, and competent. In terms of technology, the services contained in the Mpp of South Tangerang City are developed and can be accessed easily through various applications. This research concludes that the existence of a Public Service Mall in the city of South Tangerang has been running in accordance with orders from the direction of the Ministry of State Apparatus Empowerment and Bureaucratic Reform (KEMENPANRB) to present the latest innovations in modern, effective and efficient public services.
Digital village innovation during the COVID-19 pandemic in Nusa Jaya District Dini Mauludiawati; Toddy Aditya; Achmad Kosasih; Achmad Chumaedi; Slamet Setiawan
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.8138

Abstract

The purpose of this study was to determine digital adoption in the Nusa Jaya Village, Karawaci District, Tangerang City. The Nusa Jaya Village made a breakthrough or innovation in their public services by utilizing and optimizing ICT in digitalization, Namely the application of pangkas applications. This study uses qualitative and descriptive methods for the phenomenon of e-government adoption in Nusa Jaya Village. Several factors influence e-government adoption which is one of the success factors of e-government, namely: Advantage (success) with the existence of a pruning application, the community is assisted in the process of making documents and other bureaucratic services, Trust (Trust) where the community has confidence in sites/applications where people are not worried about personal data leaks where there are policies that cover them, Internet Accessibility (Internet Accessibility) the quality of internet access itself has good access speed although there are some that are still hampered by their internet network the ability of the community to access internet services such as websites , e-mail. Internet Skills, which are still an obstacle and a challenge in the Nusa Jaya sub-district, apart from being constrained by limited competent human resources, knowledge, education and a lack of ability in the use and utilization of IT. There are still many people who are clueless, so it is difficult to socialize and train the application so that socialization must be carried out regularly and training needs to be increased again and not all people have smartphones.
Kualitas Pelayanan Administrasi Berbasis Program Online Cak3p Alif Arkan Putra; Erik Syehabudin; Slamet Setiawan; Adie Dwiyanto Nurlukman
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 5 No. 1 (2024): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v5.i1.p1-19

Abstract

Electronic-based administrative services support the CAK3P online program in the Jurumudi Baru Village. The CAK3P online program is a form of e-service in the form of online birth certificate and death certificate services which also have similar values such as Efficiency, Fulfillment, System Availability, Responsiveness, Privacy, Compensation, and Contact. There is an indirect relationship between the e-service concept and the CAK3P online service program. This study aims to determine the Quality of Administrative Services Based on the CAK3P Online Program in Jurumudi Baru Village. This study uses a qualitative approach using observation and interview techniques in collecting research data. In the CAK3P online program, the staff's timeliness in promising the issuance of birth and death certificates has not been maximized because there are still people who complain about the timeliness that does not match working hours and also the availability of an online system, there are still problems with the main application, so from Meanwhile, the community is still not satisfied with the CAK3P online program service.
Co-Authors Achmad Chumaedi Achmad Kosasih Adie Dwiyanto Nurlukman Alif Arkan Putra Dini Mauludiawati Erik Syehabudin Isbandi, Fitri Susiswani Ratih Dwi Lestari Riska Sarofah, Riska Toddy Aditya Yusuf Fadli