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All Journal E-Journal of Tourism Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Journal of Tourism Destination and Attraction Journal of Tourism Sustainability Dharma: Jurnal Pengabdian Masyarakat TRJ (Tourism Research Journal)
Santi Palupi, Santi
Podomoro University
Arts Humanities Decision Sciences, Operations Research & Management Environmental Science Health Professions Social Sciences Other

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Journal : Journal of Tourism Sustainability

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Mitigating Operational Risk in Community-Based Tourism: Evidence from Tugu Utara Tourism Village, Indonesia Bahri, Asep Syaiful; Sugiarto; Hendratono, Tonny; Palupi, Santi; Amelia, Rizki; Jason, Jason
Journal of Tourism Sustainability Vol. 5 No. 2 (2025): Volume 5 Number 2 (2025)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i2.159

Abstract

Operational risk in a tourism village refers to failures or deviations in the execution of tourism activities, which, if left unaddressed, may escalate into reputational risks. This study investigates strategies for mitigating operational risks in Tugu Utara Tourism Village, Bogor Regency, West Java, Indonesia. Adopting a qualitative case study approach, data were collected through focus group discussions involving 15 key stakeholders, including tourism village managers, representatives from tourism village associations, and officials from the Bogor Regency Culture and Tourism Office. Thematic analysis was employed to identify and interpret patterns, with findings presented through fishbone diagrams and summary tables. Results reveal four core pillars for operational risk mitigation: system risk, human resource risk, internal risk, and infrastructure and supporting facilities risk. These findings contribute to the growing discourse on community-based tourism resilience by offering a contextualized framework for operational risk governance in rural destinations.
Co-Authors Adrianus, Bernard Asep Syaiful Bahri, Asep Syaiful Ayuningsih, Sri Fajar Firman Sinaga Fitri Abdillah A Fitri Abdillah Adie Hendratono, Tonny Jason, Jason Krisnaputri, Nilam Atsirina Rahmat, Timotius Agus Rizki Amelia Rizki Amelia Sugiarto Vincent Leewellyn