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All Journal Journal on Education Jurnal Ners Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) AKADEMIK: Jurnal Mahasiswa Humanis Indonesian Journal of Global Health Research
Rukhiyat Syahidin
Universitas Sangga Buana
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Attitudes And Perceptions Driving Motivation And Intention To Vaccination In Pregnant Women (Survey In Penajam Paser Utara District) Yolanda Yurian Yoseph; Sumeidi Kadarisman; Rukhiyat Syahidin
Journal on Education Vol 5 No 4 (2023): Journal on Education: Volume 5 Nomor 4 Mei-Agustus 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i4.2321

Abstract

The maternal mortality rate (MMR), neonatal mortality rate (NMR) and infant mortality rate (IMR) are important indicators for assessing the quality of health services in an area. The number of MMR and IMR in Indonesia is still quite high. This study aims to examine and analyze the relationship between attitudes, perceptions, motivation and intentions to do the Covid 19 vaccine in pregnant women with the research locus in North Penajam Paser Regency. Quantitative is a research method used with the Smart PLS Structural Equation Modeling (SEM) analysis tool, 75 pregnant women were used as respondents. The results showed that attitudes and perceptions had a significant and positive effect on motivation, and motivation had a significant effect on the intention of pregnant women to be vaccinated. Attitudes and perceptions have a significant and positive effect on the intention of pregnant women to be vaccinated, both directly and indirectly.
Peran kompetensi dan disiplin kerja pegawai terhadap peningkatan kualitas layanan yang berimplikasi terhadap kepuasan pasien Cicik Khildar Rizqi; Taufik Zulfikar; Widjajanti Utojo; Rukhiyat Syahidin; Kosasih Kosasih
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 2 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

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Abstract

Layanan kesehatan yang berkualitas adalah kebutuhan penting bagi pasien, dan kualitasnya tidak hanya bergantung pada fasilitas dan teknologi medis yang canggih, tetapi juga pada kompetensi dan disiplin kerja pegawai Puskesmas. Sebagai penyedia layanan kesehatan publik, Puskesmas harus memiliki sumber daya manusia yang mampu memenuhi kebutuhan kesehatan masyarakat untuk meningkatkan kualitas layanan. Puskesmas Harapan, yang mudah diakses oleh masyarakat, menghadapi berbagai tantangan, termasuk keluhan pasien terhadap layanan. Tujuan penelitian ini untuk mengevaluasi peran kompetensi dan disiplin kerja pegawai dalam implikasi kualitas layanan terhadap kepuasan pasien di Puskesmas Harapan, Distrik Sentani Timur, Kabupaten Jayapura. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif verifikatif. Pengumpulan data menggunakan instrument kuesioner. Sampel pada penelitian ini adalah pasien yang diambil dengan Teknik probability sampling menggunakan metode purposive sampling. Hasil penelitian menunjukkan terdapat pengaruh antara kompetensi dan disiplin kerja terhadap kualitas layanan dan juga terdapat pengaruh antara kompetensi dan disiplin kerja terhadap kepuasan pasien. Hal ini menekankan pentingnya upaya berkelanjutan untuk meningkatkan kompetensi pegawai dan disiplin kerja guna memastikan pelayanan kesehatan berkualitas tinggi dan meningkatkan tingkat kepuasan pasien.
Analisis Penerapan Surgical Safety Check List Untuk Menekan Angka Kejadian Insiden Keselamatan Pasien Kamar Operasi Bambang Sulistyo; Haddan Dongoran; Rulia Rulia; Rukhiyat Syahidin; Farida Yuliaty
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 15 No. 3 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

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Abstract

Kamar operasi adalah fasilitas pelayanan yang ada di rumah sakit yang memiliki risiko cedera medis dan komplikasi yang dapat membahayakan nyawa. Walaupun surgical safety checklist terisi, masih saja ada kejadian nyaris cedera, sehingga pengisian surgical safety checklist patut dipertanyakan. Penelitian ini bertujuan untuk mengevaluasi penerapan SSCL di kamar bedah dan menganalisis pengaruh dari masing-masing tahapannya, yaitu Sign-in, Time-out, dan Sign-out, terhadap insiden keselamatan pasien. Penelitian ini menggunakan metode kualitatif dengan wawancara mendalam pada informan. Data dianalisis melalui tahapan reduksi, penyajian, dan verifikasi, untuk kemudian diambil kesimpulan. Pengumpulan data dilakukan melalui wawancara, observasi, dokumen rekam medik, dan dokumen angka IKP. Hasil penelitian menunjukkan bahwa meskipun SSCL efektif dalam mengurangi insiden keselamatan pasien, terdapat beberapa hambatan dalam penerapannya, termasuk kurangnya disiplin dalam pelaksanaan, tanda tangan dokter yang sering terlewatkan, dan ketidakcukupan reward dibandingkan punishment. Kesimpulannya, penerapan SSCL memerlukan pelatihan lebih lanjut, pengawasan yang lebih ketat, dan dukungan teknologi untuk memastikan implementasi yang lebih konsisten dan aman di kamar operasi.
Meningkatkan Kepuasan Pasien melalui Optimalisasi Kualitas Pelayanan, Fasilitas Kesehatan, dan Citra Puskesmas Sebangki, Kalimantan Barat Theodora Dona Mila; Farida Yuliaty; Rukhiyat Syahidin; Taufan Nugroho; Kosasih Kosasih
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 1 (2026): Februari 2026
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i1.5611

Abstract

This study aims to analyze the influence of healthcare service quality, healthcare facilities, and community health center (Puskesmas) image on outpatient satisfaction at Sebangki Community Health Center, Landak Regency, West Kalimantan. The research employed a quantitative approach with data collected through questionnaires distributed to 128 outpatient respondents. Data analysis was conducted using validity and reliability tests, multiple linear regression, correlation coefficient, and coefficient of determination. The results indicate that service quality, healthcare facilities, and Puskesmas image have a positive effect on patient satisfaction, both partially and simultaneously. The findings affirm that patient satisfaction can be enhanced through improvements in service quality, the availability and comfort of facilities, and the strengthening of a positive institutional image in the community. Among the three variables, healthcare service quality showed the lowest average value, suggesting the need for greater attention in continuous improvement efforts. The implications of this study may serve as valuable input for Puskesmas management in formulating more effective service strategies to improve patient satisfaction and loyalty.
Pengaruh Kualitas Pelayanan dan Rekam Medis Elektronik terhadap Kepuasan Pasien Rawat Jalan Bina Lauringga Andora; Kosasih Kosasih; Rukhiyat Syahidin; Farida Yuliaty; Vip Paramarta; Taufan Nugroho
Jurnal Ners Vol. 10 No. 2 (2026): APRIL 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.56207

Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan penggunaan Rekam Medis Elektronik (RME) terhadap kepuasan pasien di Instalasi Rawat Jalan Rumah Sakit Mitra Husada Kuningan Jawa Barat. Latar belakang penelitian didasarkan pada pentingnya peningkatan mutu pelayanan dan transformasi digital dalam sistem pelayanan kesehatan untuk meningkatkan pengalaman pasien. Penelitian menggunakan pendekatan kuantitatif dengan desain deskriptif verifikatif. Sampel berjumlah 106 pasien yang dipilih menggunakan teknik consecutive sampling. Data dikumpulkan melalui kuesioner skala Likert dan dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan penggunaan RME berpengaruh positif dan signifikan terhadap kepuasan pasien (p < 0,001). Secara simultan, kedua variabel memberikan kontribusi sebesar 54% terhadap variasi kepuasan pasien. Penggunaan RME menunjukkan kontribusi pengaruh yang lebih dominan dibandingkan kualitas pelayanan. Temuan ini menegaskan bahwa integrasi kualitas pelayanan dan sistem informasi kesehatan efektif menjadi faktor strategis peningkatan kepuasan pasien.
THE INFLUENCE OF THE HEAD PHARMACIST’S LEADERSHIP STYLE AND ORGANIZATIONAL SUPPORT ON PHARMACY TEAM PERFORMANCE AND ITS IMPACT ON THE SUCCESS OF DRUG THERAPY IN MELINDA HOSPITALS Fransisca Intan Marulita; Haddan Dongoran; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21389573

Abstract

This study aims to analyze the effect of the head pharmacist’s leadership style and organizational support on the success of drug therapy through the performance of the pharmacy team in a hospital setting. It is motivated by the importance of effective leadership and organizational support in improving team performance and patient therapy outcomes. This study employed a quantitative method with descriptive and verificative approaches. The population consisted of pharmacy personnel, with total sampling used to obtain 48 respondents. Data were analyzed using multiple linear regression and mediation analysis with the PROCESS Macro (Hayes). Statistical tests included validity, reliability, t-test, F-test, and coefficient of determination using SPSS. The results showed that the head pharmacist’s leadership style and organizational support significantly affect pharmacy team performance. Pharmacy team performance also has a significant effect on the success of drug therapy. In addition, leadership style and organizational support have a direct effect on therapy success. Mediation analysis indicated that pharmacy team performance acts as a mediating variable in the relationship between leadership style, organizational support, and drug therapy success. In conclusion, drug therapy success is influenced both directly and indirectly through improved pharmacy team performance. Therefore, hospitals should strengthen leadership practices and organizational support
Comparison of Activity Based Costing Unit Costs and Retribution Tariffs for Routine Laboratory Tests Rivaldi Febrian; Ni Kadek Sucahyaningsih; I Ketut Dian Lanang Triana; Haddan Dongoran; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Vip Paramarta; Kosasih Kosasih
Indonesian Journal of Global Health Research Vol. 8 No. 1 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i1.358

Abstract

Giri Emas Regional Hospital Laboratory has been applying local government retribution tariffs since 2023. With improvements in operational services and quality, along with the hospital's change in status, there is an increasing need for the implementation of competitive and strategic tariffs. Objective to identify the unit costs of routine laboratory tests using the Activity-Based Costing (ABC) method and compare them with the local government retribution tariffs in Buleleng Regency. Method: The research was conducted using a descriptive quantitative approach from secondary data on laboratory and management records on direct and indirect costs at Giri Emas Regional Hospital from November 1, 2023, to December 31, 2024. The unit cost calculations reveal that certain laboratory tests have significantly higher costs, such as direct bilirubin (IDR 177,951), triglycerides (IDR 174,955), and total bilirubin (IDR 162,541). In contrast, tests like HCG (IDR 38,972) and Widal (IDR 43,020) have the lowest unit costs. Statistically, the median unit cost at Giri Emas Regional Hospital  is higher than the local government retribution tariffs (median = 69,186 vs 44,000; U = 47, p < 0.01). Giri Emas Regional Hospital should conduct further evaluation of the differences between its unit costs and the retribution tariffs.
Evaluasi Waktu Tunggu Pelayanan Obat dengan Menggunakan Sistem Lean Managemen di Instalasi Farmasi Rawat Jalan RS Prima Pekanbaru Wika Juwita; Didin Saepudin; Rukhiyat Syahidin
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1816

Abstract

Long waiting times for outpatient pharmacy services remain a major challenge in hospital service quality and patient satisfaction. At the Outpatient Pharmacy Installation of RS Prima Pekanbaru, increasing prescription volumes have not been matched by service capacity, leading to delays that exceed national standards. This study aims to evaluate outpatient pharmacy waiting times using Lean Management principles and queueing theory to identify sources of inefficiency and propose improvement strategies. A qualitative research design supported by quantitative queue analysis was applied. Data were collected through observations, document review, and in-depth interviews with 11 informants, including pharmacists, pharmacy supervisors, hospital management, prescription verifiers, and patients. The results showed an average prescription arrival rate of 1.717 prescriptions per hour, while the service rate was only 0.912 prescriptions per hour, indicating an unstable queue system. The average processing time for one prescription reached 1.09 hours, exceeding the 60-minute standard for compounded medications. Major inefficiencies were identified in the form of overproduction, particularly at the packaging stage, overprocessing due to repeated data entry caused by incomplete implementation of electronic prescriptions, and defects related to administrative and service flow errors. These findings indicate that optimizing workflow, strengthening human resources, and fully integrating digital systems are essential to reducing waiting times and improving pharmacy service performance.
Co-Authors Ayu Laili Rahmiyati Bambang Sulistyo Bina Lauringga Andora Cicik Khildar Rizqi Didin Saepudin Farida Yuliaty Fransisca Intan Marulita Haddan Dongoran I Ketut Dian Lanang Triana Kosasih Ni Kadek Sucahyaningsih Rivaldi Febrian Rulia Rulia Sumeidi Kadarisman Taufan Nugroho Taufik Zulfikar Theodora Dona Mila Vip Paramarta Widjajanti Utojo Wika Juwita Yolanda Yurian Yoseph