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All Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Manajemen Perhotelan dan Pariwisata JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Literacy : International Scientific Journals of Social, Education, Humanities
Syamsul Hadi
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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The Role of Satisfaction in Mediating the Influence of Service Quality, Customer Experience, and Trust on Consumer Loyalty of 4 Star Hotels in Semarang City Henry Yuliamir; Yuniarto Satatoe R; Syamsul Hadi; Enik Rahayu; Dyah Palupiningtyas
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 6 No. 1 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v6i1.58358

Abstract

Peran Kepuasan dalam Memediasi Pengaruh Kualitas Layanan, Customer Experience, dan Kepercayaan terhadap Loyalitas Hotel Bintang 4 Semarang. Dirumuskan permasalahan penelitian: Bagaimana kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas, Bagaimana kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas melalui kepuasan. Untuk mengetahui apakah kualitas layanan, customer experience, dan kepercayaan berpengaruh positif dan signifikan terhadap loyalitas. Dan apakah terhadap  loyalitas  melalui kepuasan. Metode yang digunakan dalam penelitian ini adalah kuantitatif. berdasarkan perhitungan mengunakan rumus slovin, jadi sampel ada studi ini sebanyak 100 responden. Ada pengaruh positif dan signifikan kualitas layanan terhadap loyalitas konsumen. Ada pengaruh positif dan signifikan customer experince terhadap loyalitas konsumen. Ada pengaruh positif dan signifikan kepercayaan terhadap loyalitas konsumen. Loyalitas berpengaruh positif dan signifikan terhadap kepuasan konsumen. Kepuasan memediasi pengaruh kualitas pelayanan terhadap loyalitas konsumen. Kepuasan tidak memediasi pengaruh customer experince terhadap loyalitas. Kepuasan memediasi pengaruh kepercayaan terhadap loyalitas konsumen. Secara umum dapat disimpulkan bahwa kepuasan tidak memediasi customer experince terhadap loyalitas konsumen. Sedangkan kepuasan memediasi pengaruh kualitas pelayanan dan kepercayaan terhadap loyalitas konsumen.
Analysis Of The Influence Of Job Satisfaction, Work Discipline And Organizational Culture On Performance Of State Civil Apparatus In Ministry Offices Syamsul Hadi; Sarwo Hakim; Kiki Setyawati; Siti Annisa Wahdiniawati; Muhammad Syafri
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 10 No. 1 (2024): Februari 2024
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v10i1.2104

Abstract

With job satisfaction acting as an intervening variable, the purpose of this study is to ascertain if corporate culture and work discipline have an impact on employee performance. All of the participants in this study are employees. Saturated sampling or complete sampling are the sampling criteria used in this study. There were 100 samples used in this investigation. This kind of study data is included in quantitative data. Literature reviews, questionnaires, and interviews were employed by researchers. The existence of a link between latent variables and the indicators that make them up is known as the measurement model. The instrument's validity and dependability are evaluated using this model. A model that links apparent and latent variables is called the structural model. We use R2 as the dependent construct in PLS to assess inner capital. T-statistics and Patrial Least Square (PLS) were utilized in this study's data analysis. These conclusions can be drawn from the data analysis results: Job satisfaction and organizational culture characteristics are unaffected. The work discipline variable has an impact on job satisfaction. There is a relationship between employee performance and organizational culture. Employee performance is impacted by the work discipline variable. Employee performance and job satisfaction are impacted. Through work happiness, there is a relationship between company culture and employee performance. Workplace discipline affects employee performance through job satisfaction.
Optimalisasi Pelatihan Karyawan di Kartika Bawen untuk Meningkatkan Kualitas SDM dan Daya Saing di Industri Garmen Julian Trisnawati Bali; Syamsul Hadi
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 2 (2024): Journal of Education, Humaniora and Social Sciences (JEHSS), November
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i2.2431

Abstract

This study aims to analyze the impact of the employee training program implemented by the Kartika Bawen Training Institution in enhancing human resource (HR) quality and competitiveness in the garment industry. The garment industry faces intense competition, making HR quality a key factor in improving productivity and company performance. This research focuses on how appropriate training can improve employee competencies, skills, and motivation. To achieve this goal, the approach used is based on human resource management and employee training theories. Data was collected through in-depth interviews with employees, management, and trainers, as well as direct observations of the ongoing training process. The findings show that well-designed training programs significantly contribute to the improvement of employees' technical skills and soft skills, which positively impact work productivity by 20%. In addition, the training also boosts employees' confidence and prepares them to face challenges in a dynamic work environment. These findings emphasize the importance of structured and continuous training strategies in creating competitive advantages and driving performance improvements in the garment industry.
Analysis of Visitor Reviews as an Indicator of Service Quality and Sustainability of Culinary Tourism Destinations in Semarang Regency henry yuliamir; Syamsul Hadi; Idah Kusuma
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 3 (2025): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i3.2927

Abstract

This study investigates the potential of online visitor reviews as valid indicators of service quality and sustainability in culinary tourism destinations, focusing on Semarang Regency, Central Java, Indonesia. Amidst the increasing reliance on digital platforms for travel-related decision-making, the research addresses a critical problem: how user-generated content (UGC) can accurately reflect visitors’ experiences and perceptions, and how this information can be leveraged to support the sustainable development and continuous improvement of culinary tourism. The main objective is to extract key service quality dimensions and sustainability-related elements from online reviews by employing an integrative methodological framework. A mixed-method approach was adopted, combining Natural Language Processing (NLP) specifically sentiment classification using Support Vector Machine (SVM) with qualitative thematic analysis using NVivo software. The data were collected from prominent digital platforms such as Google Reviews, TripAdvisor, and Instagram, representing diverse and large-scale visitor feedback. The analysis revealed that dimensions of service quality namely reliability, responsiveness, assurance, empathy, and tangibles frequently emerged in visitor comments, aligning with the SERVQUAL model. In parallel, sustainability indicators such as the promotion of local cultural identity, environmental cleanliness, waste management, and empowerment of micro, small, and medium enterprises (MSMEs) were also prominent. These findings demonstrate that online reviews provide a rich, real-time, and scalable source of data that can support evidence-based strategies for improving culinary destination services and sustainability. The study contributes both theoretically and practically by offering a big data driven model for tourism evaluation. However, the research also acknowledges limitations in NLP accuracy for local dialects and informal expressions, as well as the digital divide that limits inclusivity. Future studies should refine linguistic models and expand the geographic scope for comparative insights.
Co-Authors Enik Rahayu Idah Kusuma Julian Trisnawati Bali Kiki Setyawati Marhendi, Mengku Mochamad Ainan Muhammad Syafri Palupiningtyas, Dyah Sarwo Hakim Siti Annisa Wahdiniawati Yuliamir, Henry Yuniarto Satatoe R