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All Journal Aptekmas : Jurnal Pengabdian Kepada Masyarakat Journal of Artificial Intelligence and Digital Business MDP Student Conference Jurnal SINTA: Sistem Informasi dan Teknologi Komputasi Jurnal Cendekia Ilmiah Jurnal Cakrawala Akademika Journal of Information Systems and Business Technology
Fenny Purwani
Universitas Islam negeri Raden Fatah Palembang
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Analisis Penerapan System, Application,and Products In Data Processing (SAP) Untuk Material Management Pada Proses Procurement PT Semen Baturaja Pandu Wira Buana; Fenny Purwani
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.8563

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan sistem Enterprise Resource Planning (ERP) berbasis SAP, khususnya modul Material Management (MM), dalam mendukung proses procurement pada PT Semen Baturaja Tbk. Latar belakang penelitian ini didasarkan pada pentingnya integrasi sistem informasi dalam meningkatkan efisiensi, efektivitas, dan akurasi proses bisnis, terutama pada perusahaan manufaktur yang memiliki kompleksitas tinggi dalam pengelolaan pengadaan material dan persediaan. Proses procurement yang melibatkan berbagai tahapan, mulai dari permintaan kebutuhan material hingga verifikasi tagihan, membutuhkan sistem yang terintegrasi agar setiap aktivitas dapat dilakukan secara cepat, tepat, dan terdokumentasi dengan baik. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan studi dokumentasi. Data yang diperoleh dianalisis menggunakan model analisis interaktif yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penerapan SAP MM telah mampu mendukung proses procurement secara terintegrasi, mulai dari tahap Purchase Requisition, Purchase Order, Goods Receipt, hingga Invoice Verification. Implementasi sistem ini memberikan manfaat berupa peningkatan efisiensi operasional, akurasi data, transparansi proses, pengendalian internal, serta kemudahan dalam monitoring persediaan secara real-time. Selain itu, SAP MM juga membantu mempercepat proses pengambilan keputusan melalui penyediaan informasi yang lebih akurat dan terkini. Namun demikian, masih terdapat beberapa kendala, seperti keterbatasan pemahaman pengguna, ketergantungan terhadap sistem, serta belum optimalnya pemanfaatan seluruh fitur SAP yang tersedia. Oleh karena itu, diperlukan peningkatan pelatihan pengguna, optimalisasi konfigurasi sistem, serta evaluasi dan pengembangan secara berkelanjutan guna meningkatkan efektivitas implementasi SAP dalam mendukung proses bisnis perusahaan secara menyeluruh.
Analisis Infrastruktur Teknologi Informasi pada Sistem Pengiriman Paket di Lion Parcel Palembang Rosita Azaly; Vany Alia Putri; Agung Prayoga; Fenny Purwani
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

This study aims to analyze the Information Technology Infrastructure that supports the package delivery system at Lion Parcel Palembang. Information technology infrastructure plays an important role in ensuring the effectiveness, efficiency, and continuity of logistics service operations. The research employed a qualitative descriptive approach through observation and interviews with operational staff involved in package delivery activities. The analysis focused on seven components of Information Technology Infrastructure, namely hardware, software, network, data and database, human resources, security, and IT services. The results indicate that Lion Parcel has implemented an integrated information system that supports package delivery processes, including customer data management, shipment tracking, transaction recording, and real-time delivery status updates. The implementation of information technology has improved operational efficiency, accelerated customer service, and reduced manual recording errors. However, several issues were identified, including system downtime during updates, server disruptions caused by new feature implementation, and dependence on centralized systems managed by the head office. Therefore, improvements such as server capacity optimization, backup and recovery implementation, enhanced system security, and continuous infrastructure monitoring are recommended. Overall, the existing information technology infrastructure has adequately supported operational activities but still requires further optimization to improve service reliability and performance.  
Analisis Kebutuhan Teknologi Informasi Untuk Mendukung Layanan Griya Singgah Pasien YBM PLN Menggunakan Pendekatan ITIL 4 Yuniar Antika Sari; Fitria Azzhara; Arsika; Fenny Purwani
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

Technological advances in information systems have prompted organisations to improve the quality of their services by utilising integrated systems. Griya Singgah Pasien YBM PLN is a social facility that provides temporary accommodation for patients and their families who are undergoing treatment at referral hospitals. However, there are still some issues in the delivery of services, such as manual data recording, real-time access to room availability information, poor documentation of complaints management, and a conventional reporting process. This study aims to analyse the need for information technology to support the improvement of services at Griya Singgah Pasien YBM PLN. The research method used was descriptive qualitative through observation, interviews, and document studies. The analysis was conducted using the Information Technology Infrastructure Library (ITIL 4) approach, which focuses on the Service Request Management, Incident Management, Service Desk, Monitoring and Event Management, and Continual Improvement practices. Business Process Model and Notation (BPMN) was also used to model the existing business processes, enabling the identification of system requirements in a structured manner. The results of the study show that a web-based information system is needed to support patient registration, room management, complaint management, service monitoring, and automatic reporting. Implementasi sistem ini diharapkan dapat meningkatkan efisiensi operasional, kualitas layanan, dan kepuasan pengguna di Griya Singgah Pasien YBM PLN.
Analisis Kinerja Layanan SIMRS di RSUD Siti Fatimah Palembang Menggunakan Pendekatan ITIL V4 Mgs. Arya Cannavaro; Adya Duta Maulaya; M Ghalyndra Perdana; Fenny Purwani
Journal of Information Systems and Business Technology Vol 2 No 3 (2026): Journal of Information Systems and Business Technology
Publisher : PT Jurnal Cendekia Indonesia

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Abstract

Rumah sakit semakin bergantung pada sistem informasi untuk menunjang operasional klinis dan administratif. RSUD Siti Fatimah Palembang telah mengimplementasikan Sistem Informasi Manajemen Rumah Sakit (SIMRS) mandiri berbasis framework Laravel sejak September 2023. Namun, tata kelola manajemen layanan TI (IT Service Management/ITSM) yang menopangnya masih memerlukan evaluasi menyeluruh guna menjamin nilai layanan dan kepatuhan regulasi. Penelitian ini bertujuan mengevaluasi kondisi ITSM eksisting menggunakan kerangka ITIL v4 dan ISO/IEC 20000, memetakan proses bisnis menggunakan notasi BPMN 2.0, melaksanakan audit ITSM menggunakan model kematangan COBIT 2019, serta memberikan rekomendasi strategis. Survei lapangan dan wawancara mendalam mengungkapkan bahwa tingkat kematangan ITSM secara keseluruhan berada di level 1-2 (Ad-hoc hingga Managed), dengan gap kritis pada Incident Management, Knowledge Management, Backup & Disaster Recovery, dan enkripsi data. Rekomendasi strategis meliputi implementasi GLPI sebagai sistem ticketing formal, penyusunan prosedur Backup & DRP, penerapan enkripsi HTTPS/TLS, serta pembangunan knowledge base digital menggunakan BookStack. Dengan implementasi terstruktur menggunakan tools open-source, RSUD Siti Fatimah dapat meningkatkan tingkat kematangan ITSM ke level 3 dalam 12 bulan tanpa investasi finansial yang besar.
Co-Authors Adya Duta Maulaya Agung Prayoga Aminullah Imal Alfresi Apriani Arsika Dhike Fidora Diki Eka Maisito Evi Fadilah, Evi Fathiyah Nopriani Fatimah Azzahra Fitria Azzahra Fitria Azzhara Gina Agiyani Gusmelia Testiana Haliyah Salsabila Imamulhakim Syahid Putra Indah Hidayanti Latif Nurakhman M Ghalyndra Perdana M Leandry Dalafranka Mgs. Arya Cannavaro Muhammad Alfaaiz Ilham Muhammad Ilham Muhammad Son Muarie Nabila Mifta Huljannah Nia Saka Lena Nindy Tri Buana Pandu Wira Buana Pani Munika Putri Maharani Ridho Dermawan Rosita Azaly Rossi Oktavianti Safira Azzahra Santi, Rusmala Silva Melvina Siti Aulia Zuriati Sri Jayanti Sri Rahayu Suhartini Yulianti Vany Alia Putri Winda Nurmalia Yuniar Antika Sari