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AA Ayu Mirah Kencanawati
Politeknik Negeri Bali
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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IMPLEMENTASI KEBIJAKAN PELATIHAN DALAM UPAYA MENINGKATKAN KINERJA KARYAWAN PADA HUMAN RESOURCES DEPARTMENT DI THE APURVA KEMPINSKI BALI Nyoman Omy Trisna Dewi; I Ketut Pasek; Kasiani Kasiani; I Made Sarjana; Cokorda Gede Putra Yudistira; AA Ayu Mirah Kencanawati; Lily Marheni
Media Bina Ilmiah Vol. 17 No. 9: April 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33578/mbi.v17i9.361

Abstract

The purpose of this research is to determine the implementation of training policies in an effort to improve employee performance in the human resources department at The Apurva Kempinski Bali, along with the obstacles that occur. This research uses descriptive qualitative method with technique of collecting data such as observation, interviews, and documentation. The Apurva Kempinski Bali focuses on the training policy program as one of the right policies to instill a work spirit that is in line with company values. Training is not only given to new employees as an orientation step, but also given to old employees as long as there is a gap between the abilities or expertise of the employees concerned by the needs of the organization. The process of implementation training policies in an effort to improve employee performance starts from analyzing training needs and, this becomes the basis for determining the material and duration of time to be provided. Then determine the training objectives, followed by determining the training methods, namely Role Playing, Case Study Method, and Job Rotation. After determine the methods, the implementation of the training policy is in accordance with the predetermined schedule, and the final process is the evaluating of the training policy program. Obstacles in implementing training policies in an effort to improve employee performance are the absence of a Training and Development Manager who focuses on supervising, coaching and reporting on any developments that occur during the implementation of the training policy program, and limited funds provided to conduct training.
Analisis Proses Operasional Air Freight Dalam Mendukung Kelancaran Proses Ekspor Barang Pada PT Ritra Cargo Indonesia Cabang Bali I Made Bayu Candra Widhyatmika; AA Ayu Mirah Kencanawati; Luh Kemala Putri Widhiari
eCo-Buss Vol. 9 No. 1 (2026): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v9i1.4080

Abstract

Pertumbuhan volume air freight di PT Ritra Cargo Indonesia Cabang Bali meningkatkan beban administrasi, koordinasi, kepabeanan, dan penanganan kargo, sementara keterlambatan dokumen, kesiapan barang, gangguan CEISA, serta proses Ground Handling JAS masih memicu keterlambatan berantai hingga kegagalan keberangkatan. Kajian ini menganalisis alur operasional air freight, mekanisme koordinasi internal dan eksternal, bottleneck utama, serta strategi perbaikan pada aktivitas ekspor perusahaan. Pendekatan kualitatif deskriptif diterapkan melalui wawancara, observasi, dan dokumentasi. Informan dipilih secara purposif dan terdiri atas Manajer Air Freight, Staf Admin, Staf Operasional Airport, serta Staf Gudang/Traffic. Data sekunder mencakup job description, alur JAS, dokumen PEB dan NPE melalui CEISA, serta arsip operasional. Analisis dilakukan melalui reduksi data, penyajian data, verifikasi simpulan, serta pemetaan proses dengan DMAIC, COSO, dan Theory of Constraints. Hasil menunjukkan bahwa alur kerja telah tersusun dari penerimaan booking hingga pengarsipan, tetapi skema FEA lebih kompleks daripada CEA. Tiga bottleneck utama muncul sebelum barang masuk bandara, pada proses CEISA, serta pada airport handling dan JAS. Pembagian tanggung jawab telah jelas, namun kecepatan proses masih bergantung pada respons pihak terkait, kestabilan jaringan, dan ketepatan informasi. Temuan ini menegaskan perlunya checklist dokumen, pengajuan PEB lebih awal, standardisasi kesiapan barang, PIC setiap shipment, logbook kendala, serta evaluasi dan pelatihan teknis berkala untuk menekan kesalahan dan menjaga ketepatan keberangkatan kargo.
Co-Authors I Ketut Pasek I Made Bayu Candra Widhyatmika I Made Sarjana Kasiani Kasiani Lily Marheni Luh Kemala Putri Widhiari Nyoman Omy Trisna Dewi Putra Yudistira, Cokorda Gede