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ANALISIS EFEKTIVITAS PROGRAM TRAINING HEARTIST DAN KOMUNIKASI VERBAL TERHADAP KINERJA KARYAWAN (STUDI KASUS PADA NOVOTEL BALI NUSA DUA BADUNG BALI) Anak Agung Ayu Mirah Kencanawati; I Komang Mahayana Putra; Ni Wayan Sukartini; I Made Sarjana
Forum Manajemen STIMI Handayani Denpasar Vol 19 No 2 (2021): Jurnal STIMI Vol. 19 No. 2 - 2021
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Research aims to analyze the effectiveness of the Heartist Training Program and Verbal communication towards employee performance at Novotel Bali Nusa Dua. Using the simple random sampling technique through the formula Slovin got respondents as many as 72 employees of Novotel Bali Nusa Dua. The analytical techniques used are descriptive statistical analyses. Based on the results of this study is that the minimum value of a variable training program heartist (X1) is 26 and a maximum value of 37, with an average value of 31.95 and a standard deviation of 2.89. The communication variable (X2) has a minimum value of 15 and a maximum value of 23, with an average value of 19.62 and a standard deviation of 2.23. The employee (Y) performance variable has a minimum value of 25 and a maximum value of 33, with an average value of 29.26 and a standard deviation of 2.52. This suggests that training and verbal communication programs are important factors in improving employee performance. The effectiveness of both factors became an effort in the company.
Behavior Determinants of Young Generation Entrepreneurship Based on Green Accounting Made Bagiada; Ni Nyoman Aryaningsih; I Made Sarjana; Made Dana Saputra
Jurnal Bisnis dan Kewirausahaan Vol 16 No 3 (2020): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : P3M Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v16i3.2088

Abstract

Penelitian ini bertujuan untuk menganalisis faktor penentu perilaku entrepreneuship generasi muda berbasis green accounting. Rancangan penelitian adalah mixed methods (kombinasi kualitatif-kuantitatif). Metode pengumpulan data dilakukan dengan kuesioner, interview dan Group Disscussion. Metode analisis data lapangan dilakukan dengan uji Non-parametrik K-S Test dan Regresi Linear Stepwise (bertahap). Dimensi perilaku dikaji dengan komitmen, pengambilan keputusan, dan sikap. Entrepreneur generasi muda dikaji dengan pengetahuan kognitif, jaringan social, intensitas transaksi. Generasi muda dikaji dari umur, pendidikan, pengalaman, pembelajaran berpikir kritis. Green accounting dikaji dari aktivitas, biaya dan manfaat. Green Accounting (akuntansi lingkungan) merupakan upaya untuk menggabungkan manfaat lingkungan dan biaya ke dalam pengambilan keputusan ekonomi atau hasil keuangan usaha. Hasil penelitian diproleh analisis kurve normal dengan tes K-S ρ-value >α 0,05. Hasil pengujian K-S Test diperoleh z hitung 1,63 < Z Tabel 1,96. Hasil Analisis regresi linear stepwise menunjukkan bahwa penentu perilaku entreprenurship generasi muda berkontribusi terhadap aktivitas sebesar 79,6%, kontribusi terhadap biaya sebesar 53,6%, dan berkontribusi terhadap manfaat yang dihasilkan sebesar 52,9%. Optimalitas fungsi dan peran wirausaha generasi muda diprediksi mampu memecahkan masalah ekonomi. Rekomendasi hasil penelitian bahwa perilaku entreprenurship mampu menghasilkan kesempatan kerja baru dan generating income potential, sehingga perlu kajian lebih dari pengujian lanjutan spirit inovasi dan entrepreneurship muda yang bermanfaat dan berkarya.
ANALISIS KEPUASAN PELANGGAN DAN PERANCANGAN STRATEGI PROMOSI DALAM UPAYA MENINGKATKAN VOLUME SERVICE KENDARAAN PADA AUTO2000 TABANAN Anak Agung Ayu Mirah Kencanawati; Lily Marheni; I Made Sarjana; I Gusti Ngurah Agung Maha Putra Udayana
Forum Manajemen STIMI Handayani Denpasar Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : Forum Manajemen STIMI Handayani Denpasar

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Abstract

This research was conducted at Auto2000 Tabanan which is one of the official Toyota dealers in Bali. The problem faced today is the volume of vehicle service has decreased by 25%. Customer satisfaction is indicated to be one of the causes of the decline in vehicle service volume. The purpose of this study was to determine the level of customer satisfaction and to plan a company's promotional strategy. Based on these problems, service quality (servqual) and SWOT are the methods used to solve the problem. The servqual method is used to measure customer satisfaction, while SWOT is used to formulate a promotional strategy that will be applied by the company with a quantitative descriptive approach. The results obtained with the servqual method is the gap between reality and expectations of the five dimensions of customer satisfaction. The five dimensions of customer satisfaction are negative, which means the company has not been able to meet customer expectations. Overall the company is only able to meet 86% of its customers' expectations. From the SWOT analysis, there are 13 promotional strategies that can be applied by the company to increase the volume of vehicle service
IMPLEMENTASI KEBIJAKAN PELATIHAN DALAM UPAYA MENINGKATKAN KINERJA KARYAWAN PADA HUMAN RESOURCES DEPARTMENT DI THE APURVA KEMPINSKI BALI Nyoman Omy Trisna Dewi; I Ketut Pasek; Kasiani Kasiani; I Made Sarjana; Cokorda Gede Putra Yudistira; AA Ayu Mirah Kencanawati; Lily Marheni
Media Bina Ilmiah Vol. 17 No. 9: April 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33578/mbi.v17i9.361

Abstract

The purpose of this research is to determine the implementation of training policies in an effort to improve employee performance in the human resources department at The Apurva Kempinski Bali, along with the obstacles that occur. This research uses descriptive qualitative method with technique of collecting data such as observation, interviews, and documentation. The Apurva Kempinski Bali focuses on the training policy program as one of the right policies to instill a work spirit that is in line with company values. Training is not only given to new employees as an orientation step, but also given to old employees as long as there is a gap between the abilities or expertise of the employees concerned by the needs of the organization. The process of implementation training policies in an effort to improve employee performance starts from analyzing training needs and, this becomes the basis for determining the material and duration of time to be provided. Then determine the training objectives, followed by determining the training methods, namely Role Playing, Case Study Method, and Job Rotation. After determine the methods, the implementation of the training policy is in accordance with the predetermined schedule, and the final process is the evaluating of the training policy program. Obstacles in implementing training policies in an effort to improve employee performance are the absence of a Training and Development Manager who focuses on supervising, coaching and reporting on any developments that occur during the implementation of the training policy program, and limited funds provided to conduct training.
Kajian Supply Chain Porang Sebagai Komoditi Ekspor Unggulan Desa Mundeh, Belatungan dan Batungsel Kabupaten Tabanan Propinsi Bali I Gede Made Subagiana; Sagung Mas Suryaniadhi; Ni Luh Made Wijayati; I Made Sarjana
Jurnal Bisnis dan Kewirausahaan Vol. 18 No. 3 (2022): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v18i3.283-288

Abstract

The impact of the Covid-19 has caused the sectors: tourism, trade, manufacturing industry, to experience a slump. But behind that there is still hope in the agricultural sector, where agricultural exports continue to grow 15.4% in 2020 and 16.4% in 2021. This is supported by exports of the commodity porang. Porang received full attention from President Joko Widodo, he instructed the Minister of Agriculture to make porang a mainstay export commodity. In 2020, porang exports were 20,476 tons with an export value of Rp.924.3 billion. Indonesia is only able to serve 20% of the world's porang needs. In 2020, Bali is only able to meet the export of 185 tons of porang from the total demand of 750 tons per year for China. Seeing this opportunity, the people of Mundeh, Belatungan and Batungsel villages planted porang. However, problems arise during the harvest season, many porang are not sold. Problem: How is the flow of the porang supply chain. Research Objectives: To find out the porang supply chain starting from farmers, collectors, factories and suppliers. Research Methods: Qualitative Exploratory with Supply Chain Management techniques. The results of the study indicate that there is a flow of material, information and finance from the level of farmers, middlemen, suppliers, factories and buyers.
The influence of work experience and communication on secretary performance in five star hotels in Bali Kasiani Kasiani; I Made Sarjana; Anak Agung Ayu Mirah Kencanawati; Lily Marheni; Upayana Wiguna Eka Saputra
Informasi Vol 53, No 1 (2023): Informasi
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/informasi.v53i1.56629

Abstract

The purpose of this study was to examine the impact of work experience and communication on the performance of secretaries at Bali's Five-Star Hotels. This study was quantitative in nature. In this study, the population consisted of 98 secretaries from 50 five-star hotels in Bali that had been registered since 2021. This study's sample consisted of 98 Executive Secretaries and Departmental Secretaries selected using the side saturation or “Sampling Jenuh” technique. The data used were primary data derived from respondents' responses, which were then analyzed using multiple linear regression analysis techniques. The strategy for collecting data consisted of a Google Form questionnaire. In this study, it was found that 1) work experience has a positive and substantial influence on secretary performance, 2) communication has a positive and significant influence on secretary performance, and 3) both work experience and communication have a positive and significant influence on secretary performance. As for the guidance that may be given to Five Star Hotels in Bali, particularly the secretarial division, it is suggested that the secretary's excellent performance must be supported by a high level of commitment to performing responsibilities in line with the job description.
ANALISIS EFEKTIVITAS PROGRAM TRAINING HEARTIST DAN KOMUNIKASI VERBAL TERHADAP KINERJA KARYAWAN (STUDI KASUS PADA NOVOTEL BALI NUSA DUA BADUNG BALI) Anak Agung Ayu Mirah Kencanawati; I Komang Mahayana Putra; Ni Wayan Sukartini; I Made Sarjana
Forum Manajemen Vol 19 No 2 (2021): Jurnal STIMI Vol. 19 No. 2 - 2021
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v19i2.429

Abstract

The Research aims to analyze the effectiveness of the Heartist Training Program and Verbal communication towards employee performance at Novotel Bali Nusa Dua. Using the simple random sampling technique through the formula Slovin got respondents as many as 72 employees of Novotel Bali Nusa Dua. The analytical techniques used are descriptive statistical analyses. Based on the results of this study is that the minimum value of a variable training program heartist (X1) is 26 and a maximum value of 37, with an average value of 31.95 and a standard deviation of 2.89. The communication variable (X2) has a minimum value of 15 and a maximum value of 23, with an average value of 19.62 and a standard deviation of 2.23. The employee (Y) performance variable has a minimum value of 25 and a maximum value of 33, with an average value of 29.26 and a standard deviation of 2.52. This suggests that training and verbal communication programs are important factors in improving employee performance. The effectiveness of both factors became an effort in the company.
ANALISIS KEPUASAN PELANGGAN DAN PERANCANGAN STRATEGI PROMOSI DALAM UPAYA MENINGKATKAN VOLUME SERVICE KENDARAAN PADA AUTO2000 TABANAN Anak Agung Ayu Mirah Kencanawati; Lily Marheni; I Made Sarjana; I Gusti Ngurah Agung Maha Putra Udayana
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.475

Abstract

This research was conducted at Auto2000 Tabanan which is one of the official Toyota dealers in Bali. The problem faced today is the volume of vehicle service has decreased by 25%. Customer satisfaction is indicated to be one of the causes of the decline in vehicle service volume. The purpose of this study was to determine the level of customer satisfaction and to plan a company's promotional strategy. Based on these problems, service quality (servqual) and SWOT are the methods used to solve the problem. The servqual method is used to measure customer satisfaction, while SWOT is used to formulate a promotional strategy that will be applied by the company with a quantitative descriptive approach. The results obtained with the servqual method is the gap between reality and expectations of the five dimensions of customer satisfaction. The five dimensions of customer satisfaction are negative, which means the company has not been able to meet customer expectations. Overall the company is only able to meet 86% of its customers' expectations. From the SWOT analysis, there are 13 promotional strategies that can be applied by the company to increase the volume of vehicle service
Co-Authors AA Ayu Mirah Kencanawati Anak Agung Ayu Mirah Kencanawati Cokorda Gede Putra Yudistira I Gede Made Subagiana I Gusti Ngurah Agung Maha Putra Udayana I Ketut Pasek I Komang Mahayana Putra I Made Bagiada Kasiani Kasiani Lily Marheni Made Dana Saputra Ni Luh Made Wijayati Ni Nyoman Aryaningsih Ni Wayan Sukartini Nyoman Omy Trisna Dewi Sagung Mas Suryaniadhi Saputra, Upayana Wiguna Eka