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All Journal IWJ : Inland Waterways Journal IWTJ : International Water Transport Journal
Kodrat Alam
Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang
Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Mechanical Engineering Transportation

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Analysis Of Passenger Perception On Ferry Port Service Of Mengkapan At Siak District, Riau Province Using Importance Performance Analysis Hartanto Hartanto; Kodrat Alam; Trissa Dhea
IWTJ : International Water Transport Journal Vol. 1 No. 1 (2019): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v1i1.105

Abstract

The Ferries Port of Mengkapan, Apit River, Siak District, Riau Province. The port plays an important role in improving the economy, particularly the field of transport for the local population. Based on observations in the field, there are some services that have not run well, soservice users were dissatisfied and uncomfortable while in The Ferries Port of Mengkapan. The method used to analyze the existing problems, ie Customer statisfaction Index and Importance Performance Analysis. Based on the analysis results obtained passenger satisfaction index of 43.9%, and there are nine service attributes that are in quadrant I, which should be improved and enhanced. The suggestions for the Port Authority, namely: (1) held Air Conditioner (AC) 4 pieces of 1.5 PK in the waiting room, repair the damaged chair, and clean the waiting room every day; (2) clean the toilet every day and ensure the availability of clear water; (3) conduct a complete information service facility; (4) expand the parking lot ready for loading and parking shuttle; (5) held a health facility; (6) held an emergency rescue facilities; (7) held CCTV; (8) improve the ticket purchasing process; (9) ensure timely arrival and departure of ships. Keywords: Analysis; Passenger Perception; Importance Performance Analysis.
Fleet Needs Evaluation Palembang-Air Salek Route at 16 Ilir Pier Palembang City Chairul Insani Ilham; Kodrat Alam; Fina Hamidah
IWTJ : International Water Transport Journal Vol. 4 No. 1 (2022): International Water Transport Journal (IWTJ: April)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v3i2.115

Abstract

16 Ilir Pier is one of the river ports in South Sumatra Province. The Palembang-Air Salek route is one of the routes located at 16 IlirPier. The average number of trips per day on the PalembangAir Salek route is three trips. However, the operation of ships at 16 IlirPier is not matched with ideal facilities so that many ship operators suffer losses because the ships operating exceed the number of requests for transportation. The time needed to sail on the Palembang-Air Salek route is 135 minutes. This study uses several analytical methods to overcome these problems, including loading factor analysis, passenger growth prediction analysis, analysis of the need for the number of ships, and analysis of ship schedules. The results of the analysis show that the average load factor of the longboat for 15 survey days operating at 16 IlirPier is 50%, the number of ship's average departure frequency requirements for 2021 is 4 trips, Scheduling of planned longboat arrivals and departures based on service time analysis results, namely a sailing time of 135 minutes and a layover time of 84 minutes with a total of 2 ships/day. From this analysis, it is known thatthe number of longboats operating at 16 Ilir Pier carrying passengers on the Palembang-Air Salek route is not in accordance with the number of requests from service users, so a reduction must be made to the number of longboat fleets operating per day for the Palembang-Air Salek route.
Co-Authors Arman Saputra Besar Alviansyah Broto Priyono Chairul Insani Ilham Dimas Pratama Yuda, Dimas Fajar Shiddiq Ferdinand Pusriansya Fina Hamidah Hartanto Hartanto M.Noor Rizki Hidayat Monica Amanda Muhamad Fahmi Amrillah Muhammad Dwi Cahyo Muhammad Mahdi Nur Fareha Binti Mohamad Zukri Nyayu Tiara Hairani Rizky Fernanda Bastian Santoso Santoso Trio Adi Rohmanto Trissa Dhea