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All Journal FARMASAINKES International Journal of Economics and Management Research
Indah Nasution
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Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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PERBANDINGAN AKTIVITAS ANTI BAKTERI PRODUK PASARAN SEDIAAN TOILETRIES YANG MENGANDUNG EKSTRAK DAUN SIRIH (Piper betle L.) Indah Nasution; Minda Sari Lubis; Rafita Yuniarti; Haris Munandar Nasution
FARMASAINKES: JURNAL FARMASI, SAINS, dan KESEHATAN Vol. 2 No. 1 (2022): FARMASAINKES: JURNAL FARMASI, SAINS dan KESEHATAN
Publisher : Fakultas Farmasi Universitas Muslim Nusantara Al Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.204 KB) | DOI: 10.32696/fjfsk.v2i1.1368

Abstract

Toiletries adalah kebutuhan pembersih badan sehari-hari, yang menjadi bagian dari kebutuhan antara lain sabun dan pembersih pada gigi yang saat ini sudah menjadi kebutuhan yang wajar. Daun sirih (Piper betle L.) banyak digunakan sebagai bahan obat alternatif untuk mengobati berbagai jenis penyakit. Bakteri dominan menyebabkan berbagai penyakit mulut, salah satunya Staphylococcus auerus. Staphylococcus aureus merupakan flora normal pada kulit serta rongga mulut yang dapat memproduksi toksin, bersifat gram positif, dan termasuk bakteri aerob. Tujuan penelitian ini adalah untuk mengetahui perbandingan aktivitas anti bakteri terhadap produk toiletries yang diuji dengan menggunakan bakteri Staphylococcus aureus. Pengujian yang dilakukan antara lain yaitu identifikasi bakteri dan uji aktivitas antibakteri. Hasil uji aktivitas produk pasaran sediaan toiletries yang mengandung ekstrak daun sirih terhadap Staphylococcus aureus dengan menggunakan kosentrasi 25% yang tertinggi setelah dilakukan orientasi tiga penggulangan pada penelitian sampel perbandingan pertama pasta gigi sampel A1 rata-rata zona hambat 24,0 mm dibandingkan pasta gigi sampel A2 rata-rata zona hambat 9,0 mm, pada perbandingan dua menggunakan produk pasaran obat kumur sampel B1 rata-rata zona hambat 9,4 mm dibandingkan dengan sampel B2 rata-rata zona hambat 19,9 mm dan perbandingan tiga sabun padat sampel C1 rata-rata zona hambat 17,7 mm dibandingkan dengan sabun sampel C2 rata-rata zona hambat 23,8 mm. Aktivitas antibakteri tidak terlalu kuat zona hambat terhadap produk toiletries berupa pasta gigi ekstrak daun sirih pada sampel A2 terbilang zona hambat yang didapat tergolong lemah, dan pada produk pasaran sediaan toiletries obat kumur ekstrak daun sirih pada sampel B1 juga dinyatakan tergolong zona hambat lemah dibandingkan.
The Influence of Service Quality and Trust on Customer Loyalty with Customer Satisfaction as a Mediator: (Case Study at Mandiri Link UD Naimah, Mandailing Natal Regency, North Sumatra) Indah Nasution; Reni Yuliviona; Rika Desiyanti; Zeshasina Rosha
International Journal of Economics and Management Research Vol. 3 No. 3 (2024): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v3i3.536

Abstract

Agent-based financial services have become an important strategy to expand financial inclusion in rural areas, including Mandailing Natal Regency, North Sumatra. This study aims to analyze the effect of service quality and trust on customer loyalty with customer satisfaction as a mediating variable at Mandiri Link Agent UD. Naimah. This research employs a quantitative approach with a census sampling technique involving 127 active customers. Data were collected using a closed-ended Likert scale questionnaire and analyzed through descriptive statistics and hypothesis testing. The results show that service quality, trust, and customer satisfaction have a positive and significant effect on customer loyalty. The average service quality score is 32.74 (TCR 84.67%), trust is 24.54 (TCR 82.6%), and customer satisfaction is 20.76 (TCR 82.6%), while customer loyalty averages 19.50 (TCR 76%). Other findings indicate that customer satisfaction mediates the relationship between trust and customer loyalty. In conclusion, continuous improvement of service quality and strengthening customer trust are necessary to enhance customer satisfaction and loyalty. The practical implication of this study is expected to provide input for Mandiri Link Agent UD. Naimah’s management in formulating service strategies that emphasize reliability, speed, security, and transaction convenience to maintain customer loyalty amid increasingly tight digital competition.
Co-Authors Haris Munandar Nasution Lubis, Minda Sari Rafita Yuniarti Reni Yuliviona, Reni Rika Desiyanti Zeshasina Rosha