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All Journal Science Midwifery Journal of Health and Nutrition Research Enrichment: Journal of Multidisciplinary Research and Development
Abdul Razak Thaha, Abdul Razak
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Humanities Dentistry Economics, Econometrics & Finance Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The relationship between service quality and effective communication with patient satisfaction in the outpatient installation of Tangerang City Hospital Damayanty, O.U. Taty; Thaha, Abdul Razak
Science Midwifery Vol 13 No 2 (2025): June: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i2.1940

Abstract

Patient satisfaction is a key indicator of the standard of a health facility. Hospitals must be able to provide quality services supported by medical personnel who have competence in the form of effective communication skills. Analyze the relationship between service quality and effective communication with patient satisfaction at the Outpatient Installation of Tangerang City General Hospital. Quantitative method with descriptive research design and cross sectional approach. The sample used was 337 patients, the sampling technique in this study used non probability sampling with a purposive sampling approach. Bivariate data analysis in this study used chi square, while multivariate analysis with multiple logistic regression tests. The results showed that 54.0% of the service quality was good, 49.6% of communication was effective and 58.8% were satisfied with the service at the Tangerang City Hospital Outpatient Installation. All dimensions in the quality of service have a poor presentation of almost 50%. Likewise, the dimension of effective communication has a 50% less effective presentation. The quality of service and effective communication are simultaneously related to patient satisfaction. The most dominant variable related to patient satisfaction in the Outpatient Installation of Tangerang City Hospital was effective communication with an ap value of 0.003 and an OR value of 2.120 (95% CI 1.295-3.470). Service quality and effective communication are associated with patient satisfaction at the Outpatient Installation of Tangerang City General Hospital. Improve responsiveness in the form of response to patient complaints, certainty of service time clearly informed to patients, assurance of reliable medical personnel and empathy to patients, and improve the quality of communication effectively.
Analysis Of The Relationship Between Medical Service, Satisfaction, And Motivation With Doctor Performance At Sekarwangi Hospital Idrus, Indri Savitri; Thaha, Abdul Razak; Maududi, Abul A'la Al
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 6 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i6.438

Abstract

Introduction: Problems related to the dissatisfaction of specialist doctors, especially those who do not perform surgical procedures, in obtaining medical services is caused by the medical service distribution system that is implemented that does not accommodate and appreciate the performance of the specialist. This dissatisfaction has a very significant impact on the quality of services provided by expert doctors and general practitioners. The job satisfaction felt by a doctor is an important issue because there is a relationship between the services provided such as the continuity of services and the cost of health services Materials and Methods: Data were taken in May 2025 using a questionnaire as an instrument using modified likert scale measurements. The research model used is a structural equation model (SEM) with a partial least squares (PLS-SEM) approach, with a sample of all functional doctors at Sekarwangi Hospital. Results: A total of 66 functional doctors at Sekarwangi Hospital participated in this study. Medical Services had a significant direct influence on Satisfaction with a path coefficient of ? = 0.434, p < .001, and an effect size of f2 of 0.232 (medium category). In contrast, the effect of Medical Services on Motivation (? = 0.308, p = .289) and Performance (total ? = 0.051, p = .686) was not significant, although there were positive indirect effects of Medical Services on Performance (? = 0.199, p = .118), through mediation pathways involving Satisfaction or Motivation. The effect of satisfaction on performance showed a total effect that was close to marginally significant (? = 0.350, p = .058) with an effect size of f2 of 0.102 (small–medium category), although the direct effect (? = 0.334, p = .157) was not significant at the conventional level. The direct effect of Satisfaction on Motivation was also insignificant (? = 0.103, p = .670), with a very small effect size (f2 = 0.010). The direct relationship between Motivation and Performance was also not significant (? = 0.153, p = .607), with a small effect size (f2 = 0.023). Conclusion: Although physicians' perceptions of the Medical Services system have been shown to contribute significantly to job satisfaction, it is not strong enough to directly drive an increase in their motivation and performance.
Analysis of the Relationship Between Drug Stockout Incidents and the Use of Hospital Management Information System (SIMRS) Technology with Patient Satisfaction at the Pharmacy Installation of Bogor City Hospital Shulihah, Shulihah; Thaha, Abdul Razak; Maududi , Abul A'la Al
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 6 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i6.442

Abstract

Drug stockouts remain a significant challenge in healthcare systems, particularly in hospital pharmacy installations, directly impacting patient treatment and satisfaction. Efficient drug inventory management is crucial to mitigating these incidents. The adoption of Hospital Management Information System (SIMRS) technology presents a potential solution to optimize inventory control and enhance service quality. This research analyzes the relationship between drug stockout incidents and the use of Hospital Management Information Systems (SIMRS) technology with patient satisfaction at the Pharmacy Installation of Bogor City Hospital. Drug stockouts significantly affect patient treatment and satisfaction, necessitating efficient drug inventory management. The research employs a cross-sectional analytical approach, collecting data from pharmacy personnel and patients through surveys. The findings indicate that drug stockouts occur frequently, influenced by factors such as delayed deliveries and payment issues. Conversely, the effective implementation of SIMRS technology enhances drug management efficiency and improves patient satisfaction. Statistical analysis reveals a significant correlation between the incidence of drug stockouts and patient satisfaction, as well as a strong positive impact of SIMRS usage on reducing stockouts. The study highlights the importance of optimizing SIMRS to ensure drug availability, thereby enhancing the quality of healthcare services.
Relationship Between Economic Status, Infectious Diseases and Urinary Iodine Excretion with Stunting Incidence of Elementary School Children in IDD Endemic Areas, Enrekang Regency Abri, Nur; Thaha, Abdul Razak; Jafar, Nurhaedar
Journal of Health and Nutrition Research Vol. 1 No. 3 (2022)
Publisher : Media Publikasi Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56303/jhnresearch.v1i3.21

Abstract

This study aimed to determine the relationship of economic status, infectious diseases, and Urinary Iodine Excretion (UIE) with the incidence of stunting in elementary school children in IDD endemic areas, Enrekang Regency. This research was an observational analytic study with a cross-sectional approach. Subjects in this study were taken by purposive sampling as many as 100 children aged 6-12 years. Research data were collected using a questionnaire, microtoise, and UIE Lab Test and then processed using the chi-square test. The results showed that the proportion of stunting was 72.2% and normal was 28.0%, the low family economy was 82.0%, infectious disease was 79.0%, and low urinary iodine deficiency was 21.0%. The chi-square test showed that there was a significant relationship between economic status (p=0.045) and infectious diseases (p=0.012) with the incidence of stunting, but there was no relationship between UIE and stunting (p=1,000). The economic status of parents and a history of infectious diseases contribute to the incidence of stunting. Modification of parents' crops by harvesting crops in a short time is recommended to increase family income and increasing children's healthy and clean behaviour is considered necessary to prevent infectious diseases.
Co-Authors Abri, Nur Assriyah, Hasnah Damayanty, O.U. Taty Healthy Hidayanti Idrus, Indri Savitri Jafar, Nurhaeddar Maududi , Abul A'la Al Maududi, Abul A'la Al Nurhaedar Jafar Rahayu Indriasari Shulihah, Shulihah