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All Journal Science Midwifery Journal of Health and Nutrition Research
Abdul Razak Thaha, Abdul Razak
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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The relationship between service quality and effective communication with patient satisfaction in the outpatient installation of Tangerang City Hospital Damayanty, O.U. Taty; Thaha, Abdul Razak
Science Midwifery Vol 13 No 2 (2025): June: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i2.1940

Abstract

Patient satisfaction is a key indicator of the standard of a health facility. Hospitals must be able to provide quality services supported by medical personnel who have competence in the form of effective communication skills. Analyze the relationship between service quality and effective communication with patient satisfaction at the Outpatient Installation of Tangerang City General Hospital. Quantitative method with descriptive research design and cross sectional approach. The sample used was 337 patients, the sampling technique in this study used non probability sampling with a purposive sampling approach. Bivariate data analysis in this study used chi square, while multivariate analysis with multiple logistic regression tests. The results showed that 54.0% of the service quality was good, 49.6% of communication was effective and 58.8% were satisfied with the service at the Tangerang City Hospital Outpatient Installation. All dimensions in the quality of service have a poor presentation of almost 50%. Likewise, the dimension of effective communication has a 50% less effective presentation. The quality of service and effective communication are simultaneously related to patient satisfaction. The most dominant variable related to patient satisfaction in the Outpatient Installation of Tangerang City Hospital was effective communication with an ap value of 0.003 and an OR value of 2.120 (95% CI 1.295-3.470). Service quality and effective communication are associated with patient satisfaction at the Outpatient Installation of Tangerang City General Hospital. Improve responsiveness in the form of response to patient complaints, certainty of service time clearly informed to patients, assurance of reliable medical personnel and empathy to patients, and improve the quality of communication effectively.
Relationship Between Economic Status, Infectious Diseases and Urinary Iodine Excretion with Stunting Incidence of Elementary School Children in IDD Endemic Areas, Enrekang Regency Abri, Nur; Thaha, Abdul Razak; Jafar, Nurhaedar
Journal of Health and Nutrition Research Vol. 1 No. 3 (2022)
Publisher : Media Publikasi Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56303/jhnresearch.v1i3.21

Abstract

This study aimed to determine the relationship of economic status, infectious diseases, and Urinary Iodine Excretion (UIE) with the incidence of stunting in elementary school children in IDD endemic areas, Enrekang Regency. This research was an observational analytic study with a cross-sectional approach. Subjects in this study were taken by purposive sampling as many as 100 children aged 6-12 years. Research data were collected using a questionnaire, microtoise, and UIE Lab Test and then processed using the chi-square test. The results showed that the proportion of stunting was 72.2% and normal was 28.0%, the low family economy was 82.0%, infectious disease was 79.0%, and low urinary iodine deficiency was 21.0%. The chi-square test showed that there was a significant relationship between economic status (p=0.045) and infectious diseases (p=0.012) with the incidence of stunting, but there was no relationship between UIE and stunting (p=1,000). The economic status of parents and a history of infectious diseases contribute to the incidence of stunting. Modification of parents' crops by harvesting crops in a short time is recommended to increase family income and increasing children's healthy and clean behaviour is considered necessary to prevent infectious diseases.
Co-Authors Abri, Nur Assriyah, Hasnah Damayanty, O.U. Taty Healthy Hidayanti Jafar, Nurhaeddar Nurhaedar Jafar Rahayu Indriasari