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Journal : Enrichment: Journal of Multidisciplinary Research and Development

Analysis Of The Relationship Between Medical Service, Satisfaction, And Motivation With Doctor Performance At Sekarwangi Hospital Idrus, Indri Savitri; Thaha, Abdul Razak; Maududi, Abul A'la Al
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 6 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i6.438

Abstract

Introduction: Problems related to the dissatisfaction of specialist doctors, especially those who do not perform surgical procedures, in obtaining medical services is caused by the medical service distribution system that is implemented that does not accommodate and appreciate the performance of the specialist. This dissatisfaction has a very significant impact on the quality of services provided by expert doctors and general practitioners. The job satisfaction felt by a doctor is an important issue because there is a relationship between the services provided such as the continuity of services and the cost of health services Materials and Methods: Data were taken in May 2025 using a questionnaire as an instrument using modified likert scale measurements. The research model used is a structural equation model (SEM) with a partial least squares (PLS-SEM) approach, with a sample of all functional doctors at Sekarwangi Hospital. Results: A total of 66 functional doctors at Sekarwangi Hospital participated in this study. Medical Services had a significant direct influence on Satisfaction with a path coefficient of ? = 0.434, p < .001, and an effect size of f2 of 0.232 (medium category). In contrast, the effect of Medical Services on Motivation (? = 0.308, p = .289) and Performance (total ? = 0.051, p = .686) was not significant, although there were positive indirect effects of Medical Services on Performance (? = 0.199, p = .118), through mediation pathways involving Satisfaction or Motivation. The effect of satisfaction on performance showed a total effect that was close to marginally significant (? = 0.350, p = .058) with an effect size of f2 of 0.102 (small–medium category), although the direct effect (? = 0.334, p = .157) was not significant at the conventional level. The direct effect of Satisfaction on Motivation was also insignificant (? = 0.103, p = .670), with a very small effect size (f2 = 0.010). The direct relationship between Motivation and Performance was also not significant (? = 0.153, p = .607), with a small effect size (f2 = 0.023). Conclusion: Although physicians' perceptions of the Medical Services system have been shown to contribute significantly to job satisfaction, it is not strong enough to directly drive an increase in their motivation and performance.
Analysis of the Relationship Between Drug Stockout Incidents and the Use of Hospital Management Information System (SIMRS) Technology with Patient Satisfaction at the Pharmacy Installation of Bogor City Hospital Shulihah, Shulihah; Thaha, Abdul Razak; Maududi , Abul A'la Al
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 6 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i6.442

Abstract

Drug stockouts remain a significant challenge in healthcare systems, particularly in hospital pharmacy installations, directly impacting patient treatment and satisfaction. Efficient drug inventory management is crucial to mitigating these incidents. The adoption of Hospital Management Information System (SIMRS) technology presents a potential solution to optimize inventory control and enhance service quality. This research analyzes the relationship between drug stockout incidents and the use of Hospital Management Information Systems (SIMRS) technology with patient satisfaction at the Pharmacy Installation of Bogor City Hospital. Drug stockouts significantly affect patient treatment and satisfaction, necessitating efficient drug inventory management. The research employs a cross-sectional analytical approach, collecting data from pharmacy personnel and patients through surveys. The findings indicate that drug stockouts occur frequently, influenced by factors such as delayed deliveries and payment issues. Conversely, the effective implementation of SIMRS technology enhances drug management efficiency and improves patient satisfaction. Statistical analysis reveals a significant correlation between the incidence of drug stockouts and patient satisfaction, as well as a strong positive impact of SIMRS usage on reducing stockouts. The study highlights the importance of optimizing SIMRS to ensure drug availability, thereby enhancing the quality of healthcare services.