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All Journal Edu Sains: Jurnal Pendidikan Sains dan Matematika HISTOGRAM: Jurnal Pendidikan Matematika JURNAL ILMIAH AKUNTANSI UNIVERSITAS PAMULANG JURNAL MATHEMATIC PAEDAGOGIC JURNAL PENELITIAN Jumat Pertanian: Jurnal Pengabdian Masyarakat Journal of Islamic Economics Jurnal Ekonomi dan Bisnis Islam (JEBI) Journal of Management and Islamic Finance Circle: Jurnal Pendidikan Matematika ABNA : Journal of Islamic Early Childhood Education Journal Focus Action of Research Mathematic (Factor M) Circle: Jurnal Pendidikan Matematika Jurnal Penelitian Sahmiyya: Jurnal Ekonomi dan Bisnis Journal of Islamic Economics and Finance Velocity: Journal of Sharia Finance and Banking Bisma : Business and Management Journal
Drajat Stiawan
UIN K.H. Abdurrahman Wahid Pekalongan
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Journal of Islamic Economics

 1 
PENGARUH KUALITAS PRODUK DAN PELAYANAN TERHADAP LOYALITAS KONSUMEN MUSLIM DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING Tri Anagh Firli; Drajat Stiawan
Journal of Islamic Economics (JoIE) Vol 1, No 2 (2021)
Publisher : Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (221.892 KB) | DOI: 10.21154/joie.v1i2.3476

Abstract

In the business world, quality is certainly something very important. Quality or product quality is a determinant of consumer satisfaction, after buying or using a product. In addition to product quality, one thing that should not be missed is service quality. Service quality is a measure of how good the level of service that a company can provide to its customers. Even Islamic teachings have taught about providing services from businesses that must be carried out properly, both in the products and services provided. Both have an important role in customer satisfaction and loyalty. This type of research is field research with a research approach that is quantitative research. Where the variables used in this study are product quality, service quality, customer satisfaction and customer loyalty. The population in this study were Muslim consumers of Le'gita Coffee & Bristo Pemalang. Sampling using the Lemeshow formula with a total sample of 100 respondents. Sources of data in this study are primary data and secondary data. The data collection method used is a questionnaire, and the analysis method is path analysis where the variable of consumer satisfaction is the intervening variable. Based on the results of the study, two path test equations were obtained. The result of testing the two equations is that there is an influence between the two independent variables, namely product quality and consumer quality on consumer loyalty either directly or indirectly through customer satisfaction.Dalam dunia bisnis menyoal kualitas tentunya sesuatu yang sangat penting. Mutu ataukualitas produk adalah penentu kepuasan konsumen, setelah memberli ataupun memakai sebuah produk.Selain kualitas produk, salah satu hal yang tidak boleh dilewatkan adalah kualitas pelayanan. Kualitas pelayanan merupakan sebuah ukuran mengenai seberapa bagus tingkat pelayanan yang mampu diberikan oleh sebuah perusahaan pada konsumennya. Dalam ajaran Islampun sudah mengajarkan tentang memberikan layanan dari usaha harus dijalankan dengan baik, baik dalam produk ataupun jasa yang diberikan. Keduanya mempunyai peran penting dalam kepuasan dan loyalitas konsumen. Jenis penelitian ini adalah field research dengan pendekatan penelitian yaitu penelitian kuantitatif. Dimana variabel yang digunakan pada penelitian ini adalah kualitas produk, kualitas pelayanan, kepuasan konsumen dan loyalitas konsumen. Populasi pada penelitian ini adalah konsumen muslim Le’gita Coffee & Bristo Pemalang. Pengambilan sampel dengan menggunakan rumus lemeshow dengan jumlah sampel sebanyak 100 responden. Sumber data pada penelitian ini adalah data primer dan data sekunder. Metode pengumpulan data yang digunakan adalah kuesioner, dan metode analisis yaitu uji jalur (path analysis) dimana variabel kepuasan konsumen sebagai variabel intervening. Berdasarkan hasil penelitian diperoleh dua persamaan uji jalur. Hasil dari pengujian kedua persamaan yaitu terdapat adanya pengaruh pada antara kedua variable bebas yaitu kualitas produk dan kualitas konsumen terhadap loyalitas konsumen baik secara langsung ataupun secara tidak langsung melalui kepuasan konsumen.
Pengaruh Capital Adequacy Ratio dan Financing Deposite to Ratio Terhadap Return on Assets dengan Net Operating Margin Sebagai Variabel Intervening Khasanah, Siti Awaliyatun; Stiawan, Drajat
Journal of Islamic Economics (JoIE) Vol. 3 No. 1 (2023)
Publisher : Prodi Ekonomi Syariah Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/joie.v3i1.6393

Abstract

Introduction: This study aims to determine the effect of CAR and FDR on ROA with NOM as an intervening variable in Islamic Commercial Banks for the 2017-2022 period. Research Methods: This study used quantitative research methods with a purposive sampling technique. This study used 48 research samples. The type of data used is secondary data in the form of annual financial reports of Islamic Commercial Banks for 2017-2022, which can be accessed via each bank’s website. Results: The results of this study indicate that (1) CAR has no significant effect on NOM while FDR has an effect on NOM, simultaneously CAR and FDR have an effect on NOM. (2) CAR has no significant effect on ROA while FDR and NOM have a significant effect on ROA, simultaneously CAR, FDR, and NOM have effect on ROA. (3) NOM is able to mediate the effect of CAR and FDR on ROA. Conclusion: This study concluded that independent variables have no significant effect on NOM and have a significant effect on ROA. This results can be adopted by the bank for creating the regulation on improving profitability
Co-Authors Abidatul Kamillah Agustina, Prafasta Vika Ahmad Rosyid Amalia Amiza Amilatu Dzakiroh Anilah, Feti Ayada Ulufal Qolbi Devy, Happy Sista Diah Rahmawati Falahurida Nur Zulfa Hendri Hermawan Adinugraha Hilmi Dzaki Husni Awali Imahda Khoiri Furqon Khasanah, Siti Awaliyatun Mahdiah, Farah Makruf Widodo Malfaliya Nabila Mochamad Yusuf Muhammad Shulthoni Ningrum, Tiara Nur Mustaqimah Putri Amelia Andini Putriningsih, Saniyah Retno Wahyuningsih Rizkiana, Rosita Rizky Darmawan, Rizky Robiah, Siti Tri Anagh Firli Utami, Yunita Lisnaningtyas Vanessa Imeldalia Widodo, Makruf Zahidah, Saifty Rahma