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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Studi Komunikasi Jurnal Ilmiah Akuntansi Kesatuan Buana Komunikasi (Jurnal Penelitian dan Studi Ilmu Komunikasi) E-Coops-Day : Jurnal Ilmiah Abdimas Koaliansi Jurnal Ilmiah Manajemen dan Ilmu Sosial : Co-Management J-Coop : Journal of Co-operative
Farida Farida
Universitas Koperasi Indonesia
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Komunikasi Pelayanan Digital Koperasi Melalui Instagram Untuk Meningkatkan Kepuasan Anggota Farida, Farida; Hanum, Putri Kinkin Azizah
J-Coop : Journal of Co-operative Vol. 2 No. 1 (2026): J-Coop : Journal of Co-operative
Publisher : LPPM Universitas Koperasi Indonesia

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Abstract

Digital Communication Services Through Instagram to Increase Member Satisfaction: A Case Study of the Kopmart Business Unit of KOPMA UNISBA. The Student Cooperative of Universitas Islam Bandung (KOPMA UNISBA) utilizes Instagram as a digital communication platform to support its services in the Kopmart business unit. However, declining member participation indicates that digital service communication has not yet been optimally implemented. This study aims to analyze members’ perceptions of digital service communication through Instagram and measure the level of member satisfaction. This research employs a descriptive quantitative approach, utilizing a case study method. Data were collected from 69 active members through questionnaires, supported by interviews, observations, and documentation. The quality of digital service communication was measured using the E-Service Quality (ES-QUAL) dimensions, namely efficiency, system availability, fulfillment, and privacy. Member satisfaction was measured based on product and service quality, price, accessibility, prior experience, and institutional image. Data analysis was conducted using descriptive statistics. The results indicate that digital service communication through Instagram is categorized as “fairly good,” with weaknesses mainly found in system availability, particularly response speed and information accessibility. Member satisfaction is also classified as “fairly good,” with low scores in membership pride, cost transparency, and satisfaction with product innovation. These findings indicate that even though Instagram-based digital communication contributes to member satisfaction, improvements in responsiveness, message consistency, transparency, and innovation are still required.
Strategic Capability Alignment and Cooperative Performance: A Conceptual Management Perspective from Indonesia Fahmi, Indra; Farida, Farida
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 12 No 2 (2025): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v12i2.61644

Abstract

Cooperatives increasingly face pressure to remain competitive while balancing entrepreneurial adaptation and governance stability in rapidly transforming economic environments. This study contributes by developing a Strategic Capability Alignment Model that reconceptualizes cooperative performance as an outcome of the alignment between Entrepreneurial Orientation and Managerial Capability, with innovation functioning as the integrative mechanism connecting adaptive and stabilizing capabilities. Rather than testing causal relationships empirically, the study employs a conceptual model development approach through analytical synthesis of peer-reviewed studies, institutional reports, and cooperative management literature published between 2014 and 2024 within the Indonesian cooperative context. The analysis demonstrates that cooperative sustainability and organizational transformation depend not on isolated managerial attributes but on the strategic alignment of complementary capabilities within governance systems. The study implies that cooperative leaders should design governance-oriented innovation strategies that simultaneously strengthen entrepreneurial adaptability and managerial stability.
Co-Authors Audinta Fischela, Delphia Hanum, Putri Kinkin Azizah Indra Fahmi Irfan Rofiq Iwan Mulyana Mahardika, Riangga Diko Rahman, Firda Kurnia Tryiis ARR