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Bambang Syairudin, Bambang
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ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN PT PELNI (PERSERO) Rohman, Arif Fatkur; Syairudin, Bambang; Angreni, Endah
JURNAL AKUNTANSI DAN MANAJEMEN Vol 1 No 2 (2018): Maret
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v1i2.81

Abstract

Development and competition business of transporting had been restrictive. Each operators race competition do innovation, efficiency, and continuous improvement. The customers of PT Pelni from year to year continues to decrease. Although actually PT Pelni also improve themselves, repair service and innovation, but still be unable to improve the number of passengers. This study attempts to know the level customer satisfaction PT Pelni to make known well and innovation that has done is in line with hope customers. The measurement of the customer satisfaction PT Pelni done with the approach servqual method. Aspects which are under consideration includes 5 dimensions main namely tangibles, reliability, responsiveness, assurance, and empathy which divided in 29 indicators variable. This research using respondents as the sample. Data analysis used the analysis method servqual and cartesious diagrams. The research results show that there are inconquirity between hope customers by the fact experienced. The largest is in dimension tangible, with the gap an average of -1,3.While gap smallest there are in dimension responsiveness -0,42. Analysis by diagram cartecious show you some attribute in the main priority improvement: furnishings that high quality (2), facilities shopping centers on a vessel (4), the availability of a bed with the corresponding numbers of a ticket (6), size cabin large (7), and the condition a clean room (8). All those attributes including in dimension of tangible.
Analisis Kepuasan Pelayanan dan Loyalitas Pelanggan dengan Menggunakan Metode Servqual, IPA, dan QFD di Terminal Teluk Lamong Saffan, Dafazal; Syairudin, Bambang; Achmadi, Fuad
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.412

Abstract

Service is a very important element in the effort to increase customer satisfaction and loyalty. Basically, the position of these services is a supporting factor to the service activities of PT Terminal Teluk Lamong. The number of service users who did online booking in counters and complaints in the services provided to encourage researchers to conduct research. The study population was a customer Terminal Teluk Lamong the number 312 company. The total sample of 75 respondents using the sampling method used is purposive sampling and Slovin formula. The analysisused in knowing the fit between the expectations and reality, used models Cartesian diagram. The results of the Cartesius diagram is processed with the House of Quality in QFD. The results of the analysis of SERVQUAL and QFD shows that five (5) top priority in efforts to improve customer satisfaction Terminal Teluk Lamong, namely: (1) evaluate the SOP of the process behandle, (2) adding personel to the clerk TKBM in behandle locations, (3) provide specialized training for officersat the behandle location, (4) Trying to establish a communication network with the Customs, if the service users experiencing problems in the management of NPE, and (5) Increases forklift unit if necessary.
Pengembangan Critical Success Factor (CSF) untuk Menunjang Kinerja Pejabat Pembuat Komitmen (PPK) dalam Pembangunan Jembatan Ketapang di Banyuwangi Tugiman, Tugiman; Syairudin, Bambang
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.415

Abstract

Bridge Project is a very complex work with high technology. In the project’s execution there are to many problem, such as delays of implementation, overpayment and other failures. It is necessary to develop of critical success factor (CSF) to support the performance of committing officer (PPK) in the execution of it’s duties and responsibilities in the implementation of the bridge project. The purpose of this study to identify the factors that are relevant to get an idea of the perception of CSF. The method used to solve complex problems in this study using analytical hierarchy process (AHP).The results of this study, the factors that affected the successful implementation of the bridge project, is the ability of the PPK in making self-estimated price (HPS) with the value (0,038), the ability of consultants to assist and provide guidance to the contractor in the licensing value ratio consistency (0,002) and the ability contractor in making the first project handover (PHO) value consistency ratio (0.001). The conclusion is that three factors are veryaffected to support the performance of committing officer (PPK) in the execution of bridge project.
Analisis Kepuasan Pelanggan dalam Rangka Strategi Pemasaran Non-Tender PT Surveyor Indonesia (Persero) Cabang Surabaya Arifin, Mahfud; Syairudin, Bambang; Achmadi, Fuad
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.419

Abstract

This study begins with collecting 73 samples taken with random sampling method from 266 SISUB’s customer. Variable questionnaire covers components and service quality components of the marketing mix. After analysis of data questioner, obtained for value an interest in the things that are desired by customers with average score 3.562. For the average perceived value obtained 3.493. Furthermore, by exposing data in the Cartesian diagram using Importance Performance Analysis (IPA) is known of position the quality of service that has been provided and there are 6 (six) things to be fixed in SISUB services. Framing of Matrix House of Quality (HOQ) is performed as a basicQuality Function Deployment (QFD) which is a method of design in determining the development of quality improvement measures of performance to satisfy customers. Preparation of HOQ carried out through Focus Group Discussion (FGD), the result is expected to improve performance in supporting the Customer Relationship Management (CRM).
Pengaruh Lingkungan, Fasilitas, dan Insentif Terhadap Motivasi dan Kinerja Karyawan PT PAL Indonesia Divisi Rekayasa Umum Istiqfari, Shintya Vira; Syairudin, Bambang; Anshori, M. Yusak
Jurnal Bisnis dan Keuangan Vol 2 No 1 (2017): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v2i1.463

Abstract

PT PAL Indonesia is one of the largest company engaged in the maritime field, the existence of competition at national and international very tight then the company should always have a good strategy in the field of technology and human resources, so in this study focused on the performance of employees in the engineering division general. The study is aim to determine the effect of environment, facilities, incentives and motivation to employees performance in PT PAL Indonesia general engineering division. Using the technique of analysis Structural Equation Modelling (SEM) - Partial Least Square (PLS). The result of this study is performance variable explained by environmental, facilities, incentives and motivation only 64,4%, while 35,6% explained by other variables, significant effect on the environment of motivation with the value of t statistic 3,412, significant effect on environment of performance variable with the value of t statistic 1,97, and significant effect on motivation of performance variable with the value of t statistic 1,82.
Pengaruh Motivasi Intrinsik dan Ekstrinsik Terhadap Kinerja Karyawan Divisi Network Operations PT XYZ Surabaya Ghofur, Moh. Abdul; Syairudin, Bambang; Anshori, M. Yusak
Jurnal Bisnis dan Keuangan Vol 2 No 1 (2017): March
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v2i1.465

Abstract

There are five telecommunications operators in Indonesia, including Telkomsel, Indosat Ooredoo, XL Axiata, Tri (3), and Smart Telecom compete to bring the latest 4G technologies as part of corporate strategy into the forefront of mobile communications services. PT XYZ is a multinational company engaged in the field of telecommunications services. The management of PT XYZ Surabaya targeting employee reporting can be increased up to 100%. This study aims to determine how much influence the intrinsic and extrinsic motivation on employee performance PT XYZ Surabaya with SEM-PLS method. The results of this study are extrinsic motivation variable that is most dominant supervision directly affects the performance of employees. Besides the variable performance of employees able to be explained by 0.655 or 65.5% by variable intrinsic motivation and extrinsic motivation, while 34.5% is explained by other variables.
Application of Lean Production/Construction to Reduce Waste in Pipe Gas Construction (Case Study of Semare-Tie in KM 19 Pipa Porong Grati Gas Development Project PT Pertamina Gas) Widayat, Taufik; Syairudin, Bambang
IPTEK Journal of Proceedings Series No 5 (2019): The 1st International Conference on Business and Management of Technology (IConBMT)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (769.197 KB) | DOI: 10.12962/j23546026.y2019i5.6353

Abstract

The lean approach, which was initially used in manufacturing industry, now is widely adopted by the construction industry called lean construction, in order to reduce waste and to optimize the value. This study was conducted to see the suitability of the lean construction approach on the EPC project of gas pipeline installation. This study is viewed from the Company side as the owner particularly in engineering aspect which is carried out by the company itself. Engineering work is deemed as a key to the next activity which is effective and efficient procurement and construction phase. Almost all similar projects show the same symptoms such as: low quality of engineering work (amendment value above 10%), target and realization lagging of its progress, re-work, weak coordination and residual materials. Therefore, the urgency to make improvements occur with the Lean Construction approach described in Big Picture Mapping, Value Stream Analysis Tool, Pareto Diagram, Fishbone Diagram at each stage of the engineering work EPC gas pipeline. Value Added (VA) activities were obtained at 39.35% and Non-Added Value (NVA) activities at 60.65%, engineering work quality classified as poor (amendment value 12.81%). The application of a lean construction approach is suitable to be applied in Company for gas pipe installation projects but with some notes. Then a comprehensive evaluation is required to evaluate man power, load, and skills needed and eventually to be standardized in an acknowledged company standard in order to make every project to be done punctually. The dominant root cause of the problem is the engineering contract form (a lump-sum engineering contract) and company policy as the reference to identify the contract form itself
Analysis of the Effect of Service Quality on Satisfaction of Visitors of Blitar Agrotourism Using Servqual Saadillah, Dinu; Syairudin, Bambang
IPTEK Journal of Proceedings Series No 5 (2019): The 1st International Conference on Business and Management of Technology (IConBMT)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (498.924 KB) | DOI: 10.12962/j23546026.y2019i5.6288

Abstract

Blitar kakao agro tourism object is a combination of tourism and cocoa fruit plantations combined into agro-educational tourism to become a destination that is not only interesting to visit but also provides educational values for visitors, especially related to cocoa fruit. In addition, tourism managers must also be able to create satisfaction with visitors, one of which is by providing the best service. Therefore, this study was conducted with the aim to determine the effect of service quality on visitor satisfaction of Blitar kakao agrotourism. Service quality includes latent tangible variables, responsiveness, assurance, empathy, and reliability obtained by standardized regression weights which shows an estimate value for the effect of ServQual variables on visitor satisfaction of 0.88, while the results of regression weights get the value of S.E. amounting to 0.128, C.R. 9,261. Besides that, it can also be seen that the value of p value for the relationship between service quality (ServQual) and visitor satisfaction <0.05 so that it can be concluded that service quality has a significant effect on visitor satisfaction. From the structural method it can also be known which indicators have the most influence on service quality where based on the results of the analysis it is found that the reliability dimension has the most influence from the other four dimensions of service quality. This research model can be said to be feasible and acceptable because it has a GFI value of 0.9, TLI of 0.96 and CFI of 0.98
The Effect of Organizational Learning, Organizational Culture and Innovation in Project Performance of PT. PLN (Persero) Alfionita, Ajrina; Syairudin, Bambang; Ma’ruf, Buana
IPTEK Journal of Proceedings Series No 5 (2019): The 1st International Conference on Business and Management of Technology (IConBMT)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2019i5.6278

Abstract

Business challenges involving external and internal problems occur within the attempts made by PT. PLN (Persero) in providing electricity services and in completing the 35.000 MW electricity project. External problems are related to Holder of Electricity Service Business Permit or Pemegang Usaha Penyediaan Tenaga Listrik (PIUPTL) that has opened this business as a non-monopolistic business. Meanwhile, internal problems include inadequate number of employees and imbalance proportion of employees who are retiring shortly. Those issues demand the company to guarantee that all organizational knowledge is well-documented before the retirement, regeneration and employee placement. In addition, the competence of employees and structural staffs should be improved. These attempts have to be administered to utilize the knowledge owned by the company to drive new innovations in order to improve the services given to customers and to improve the corporate performance. The building of new power plants and transmissions should be well-anticipated by PT. PLN (Persero) Unit Induk Distribusi that hold the responsibility related to the quality of electricity distribution. In order to run those roles, it is necessary to determine clear target of Action Plan and Company Budget for new projects, infrastructure maintenance for electricity distribution to avoid energy not sales. The success of company projects is measured by several parameters including time, quality and costs. The success of those project can be achieved through good innovation, organizational culture and organizational learning that have been empirically validated in prior research. However, research on the simultaneous influence of those three variables on the success of a project especially on the utility aspect has not yet been conducted. This research was conducted to investigate variables that were assumed to have significant influence on project performance including organization learning, organizational culture and innovation. This research involved 75 unit managers of Unit Pelaksana Pelayanan Pelanggan in all Unit Induk Distribusi all over Indonesia. In this research, the Structural Equation Modelling (SEM) was used in data validation and data analysis. The results of this research showed that Organizational Culture had a significant and positive influence on Project Performance. Meanwhile, Organizational Learning was found to have a positive and significant influence on Innovation. Those findings are expected to provide valuable insights for the company management in designing work programs to improve Organizational Culture and Organizational Learning
Designing Citizen Business Loan Model to Reduce Non-Performing Loan: An Agent-based Modeling and Simulation Approach in Regional Development Moses L Singgih; Bambang Syairudin; Tatbita T. Suhariyanto
APMBA (Asia Pacific Management and Business Application) Vol 2, No 3 (2014)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (676.176 KB) | DOI: 10.21776/ub.apmba.2014.002.03.1

Abstract

Citizen Business Loan (CBL) constitutes a program poverty alleviation based on economic empowerment of small and medium enterprise. This study focuses on implementation of CBL at Regional Development Bank branch X. The problem is the existing of interdependencies between CBL’s implements (Bank) and the uncertainty of debtor’s capability in returning the credit. The impact of this circumstance is non-performing loan (NPL) becomes relatively high (22%). The ultimate objective is to minimize NPL by designing the model based on the agent that can represent the problem through a simulation using agent-based modeling and simulation (ABMS). The model is considered by managing the probability of the debtor to pay or not based on 5 C categories, they are: character, capacity, capital, condition, and collateral that inherent to each debtor. There are two improvement scenarios proposed in this model. The first scenario only involves the first category of debtor in simulation. The result of this scenario is NPL value as 0%. The second scenario includes the first and second of debtor’s category in simulation and resulting NPL value between 4.6% and 11.4%.
Co-Authors Abyan Naufal Allam Alfionita, Ajrina Angreni, Endah Angreni, Endah Apriliyanto, Deri Berlian Fatikh Mubaarok Budiarjo, Akhmad Dafazal Saffan Danang Mustika Widya Daniel Fidel, Rompas Dhiyas Yudi Prakoswo Eriza Nira Rismia Fuad Achmadi Ghofur, Moh. Abdul Gogor Arif Handiwibowo Gogor Arif Handiwibowo Handiwibowo, Gogor Arif Heru Indrawidjajanto Indung Sudarso Insan Marthian Istiqfari, Shintya Vira M. Archam Ubaidillah Ma’ruf, Buana Mahfud Arifin Moh. Abdul Ghofur Mohamad Yusak Anshori Mohammad Fauzan Mohammad Hamdani Moses L Singgih Moses L Singgih, Moses L Noer, Lissa Rosdiana Nurul Khafid Putri, Ramadhani Puspa Pratami Redi Yuniansyah Elyanto Rohman, Arif Fatkur Rohman, Arif Fatkur Saadillah, Dinu Saffan, Dafazal Satria Fitrah Wicaksana Shintya Vira Istiqfari Tatbita T. Suhariyanto Tatbita T. Suhariyanto, Tatbita T. Tommy Ivantoro Tugiman Tugiman Widayat, Taufik Widiasatria Utama Yanuar Rafi Rahadian