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Identifikasi dan Pengukuran Ketercapaian Implementasi Knowledge Transfer pada Direktorat Human Resource Development PT. Pelindo III (Persero) Abyan Naufal Allam; Bambang Syairudin
Jurnal Teknik ITS Vol 7, No 1 (2018)
Publisher : Direktorat Riset dan Pengabdian Masyarakat (DRPM), ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23373539.v7i1.28645

Abstract

PT Pelabuhan Indonesia III (Persero) merupakan salah satu perusahaan BUMN terbesar yang bergerak dibidang operator pelabuhan. Dengan dikeluarkanya peraturan pemerintah nomor 17 tahun 2008, memberikan ancaman tersendiri bagi PT Pelindo III akan munculnya pesaing-pesaing usaha sejenis. Melihat bahwa sebelumnya PT Pelindo III merupakan perusahaan pelabuhan satu-satunya di Indonesia yang memiliki knowledge penting, membuat PT Pelindo III menginisiasikan untuk melakukan perancangan knowledge management pada perusahaan tekhusus pada direktorat human resource development. Namun dalam berjalannya knowledge management tersebut masih sering terjadi kesalahan-kesalahan kerja pada pegawai. sehingga diperlukan suatu pengukuran terhadap knowledge transfer yang menjadi pilah pada knowledge management itu sendiri. Dalam penelitian ini akan dirancang sebuah pengukuran ketercapaian implementasi knowledge transfer pada direktorat human resource development di PT Pelindo III (Persero). Proses pengidentifikasian knowledge akan dilakukan dengan menggunakan knowledge audit, kemudian dilakukan pembobotan dan pengukuran aspek knowledge transfer dengan menggunakan framework SECI, dan dilakukan pengolahan data menggunakan river diagram serta stairs diagram. Bedasarkan hasil identifikasi terdapat total 79 knowledge yang terdiri dari empat divisi pada direktorat human resource development. Dan didapatkan adanya gap ketercapaian implementasi knowledge transfer pada tiap knowledge yang ada.
Perencanaan dan Pengendalian Proyek Konstruksi dengan Metode Critical Chain Project Management dan Root Cause Analysis Widiasatria Utama; Bambang Syairudin
Jurnal Teknik ITS Vol 9, No 2 (2020)
Publisher : Direktorat Riset dan Pengabdian Masyarakat (DRPM), ITS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23373539.v9i2.54339

Abstract

Dalam proses mencapai tujuan, proyek memiliki karakteristik yang disebut sebagai triple constraint, antara lain target waktu, biaya, dan persyaratan kinerja yang spesifik. Keterlambatan pengerjaan proyek merupakan permasalahan yang sedang dihadapi oleh PT. Hasta Karya Perdana sebagai kontraktor utama proyek pengadaan barang dan jasa konstruksi GI 150 kV Arjasa, secara umum hal ini disebabkan oleh permasalahan yang dialami oleh stakeholder internal dan eksternal proyek. Berdasarkan hasil penyebaran kuesioner penyebab keterlambatan pengerjaan proyek pada manajemen proyek dan tim proyek GI 150 kV Arjasa PT. Hasta Karya Perdana didapat 3 penyebab utama keterlambatan pengerjaan proyek terdiri dari kategori method, material, dan man. Dari hasil dokumentasi pembelajaran dan pengetahuan proyek didapatkan 7 aspek yang menjadi keberhasilan dalam pengerjaan proyek, digolongkan dalam kelompok kontraktor utama, subkontraktor, dan pemilik proyek. Sedangkan terdapat 14 aspek yang menghambat pengerjaan proyek, dapat digolongkan dalam kelompok kontraktor utama, subkontraktor, pemilik proyek, dan faktor eksternal. Kemudian berdasarkan hasil pengolahan dengan Microsoft Project didapatkan durasi pengerjaan proyek dengan CCPM menjadi 601,05 hari kalender termasuk dengan buffer waktu dan pengurangan biaya tenaga kerja sebesar Rp495.389.930.
Segmentation Analysis of Students in X Course with RFM Model and Clustering Yanuar Rafi Rahadian; Bambang Syairudin
JURNAL SOSIAL HUMANIORA (JSH) Special Edition 2020
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v0i1.6776

Abstract

In the business world, the competition to maintain and obtain more customers has become tougher. The presence of new players entering the market is driven by the developments of internet and advertisement. The X guitar course is an institution engaged in the field of non-formal education services. The customers are the course student that has made the payment transaction. The map of customer segmentation is one of the most important components in finding the main needs of each customer. Know the main needs of each customer is expected to increase the customer’s loyalty. Customer segmentation can be done by using the clustering method through a data mining approach in the form of RFM (Recency, Frequency and Monetary) Models. Recency is the data of the last payment transaction date. Frequency shows the number of course payment transactions. Monetary comes from the nominal amount of the transaction. RFM data is combined with the Fuzzy Gustafson-Kessel and K-Means clustering method to produce output in the form of k-clusters of customer. The formed segment is expected to represent the need of customers that vary by using validation process with the Global Silhouette Index. The customer population of the course is 225 students. It has been concluded that the RFM score for each subject by using 3 FGK clusters is the optimum cluster model with the largest Silhouette Index, which is 0.523. This research is expected to provide an in-depth analysis of customer segmentation for X guitar course.
Analysis of the Influence of Public Participation Against the Success of Community-Based Sanitation Program (SANIMAS) in Paciran Village, Paciran District, Lamongan Regency Dhiyas Yudi Prakoswo; Bambang Syairudin
IPTEK Journal of Proceedings Series No 5 (2019): The 1st International Conference on Business and Management of Technology (IConBMT)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (570.112 KB) | DOI: 10.12962/j23546026.y2019i5.6284

Abstract

Sanimas program in East Java province has been implemented from 2003 and based on the results of monitoring conducted on the sustainability of the Sanimas program as much as 30% work only partially and 8% does not work. Failure in achieving the result of the development program did not reach the target due to lack of community participation In 2017, the Directorate General of Human Settlements, the Ministry of Public Works and Housing has a project in the form of community-based Sanitation development (SANIMAS) located in Paciran village, Paciran district, Lamongan regency, which is a communal waste water treatment with an initial number of users 55 patriarch. The SANIMAS Program in Paciran Village can be assessed successfully because it still works well and is able to increase its service number significantly. There were 93 new participant in the period of 1 year so that the total users reached 148 patriarch. This research is to examine dominant factors in the community participation that affects to the success of the Sanimas program in Paciran village. Start by spreading the questionnaires to the resident of Paciran village who participated in the SANIMAS program. Once collected data is further analyzed with a quantitative descriptive approach. SPSS analysis tools are used to determine the factors by analyzing internal factors including age variables, gender, occupation, amount of income, number of families, education level, and knowledge of SANIMAS. While the external factors include the role of local governments, the role of village government, the role of community leaders, the role of facilitators/ consultants and the role of regional regulations/ LAWS. From the results of analysis obtained the dominant internal factors affecting the form and level of community participation is age, knowledge SANIMAS, the amount of income, type of work, level of education and the number of families. While the dominant external factors affecting the form and the level of community participation is the local regulation/ law and local government. The proposed policy to increase the success achievement of the SANIMAS program in Paciran village is that KPP will routinely held a meetings with RT and RW and to find solutions related to emerging issues and socialization to citizens will be conducted with the approach of citizen activities such as community gathering, moslem recitation etc
Analysis on Quality of Service at Design and Engineering Department by Using Servqual, IPA, and QFD Methods Heru Indrawidjajanto; Bambang Syairudin
IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2020i1.11337

Abstract

PT. Semen Indonesia develops the cement business in Indonesia by striving to be at the forefront in the world of the cement manufacturing business, as well as trying to be a calculated player in the cement derivative business. To achieve this goal, the Department of Design & Engineering, as a supporting function, always strives to provide the best service for customers, namely other work units within PT. Semen Indonesia group. There are 20 service attributes used as indicators in the questionnaire, covering five dimensions of service quality, namely tangible, empathy, responsiveness, reliability, and assurance. The measurement of the level of customer satisfaction of the Design & Engineering Department is carried out by Service Quality (Servqual), Importance Performance Analysis (IPA), Quality Function Deployment (QFD) methods. The results show that based on Servqual analysis, in general, customers are still not satisfied with the resulting performance. Based on the results of the IPA analysis, five service attributes are the top priority for improvement, namely: coordination with customers, completion of Engineering work according to the agreed time, solutions to customer problems, able to meet customer needs, and product engineering by customer desires. Based on the results of the QFD analysis, there are six strategic steps in the work program carried out to improve service quality in the Design & Engineering Department.
A concept to Reduce Idle Time on Stevedoring Activities in a Container Terminal Nurul Khafid; Bambang Syairudin
IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.008 KB) | DOI: 10.12962/j23546026.y2019i1.5105

Abstract

The flow of goods is still dominated by sea transport compared with other modes of transport so that the container terminal is very important role in the economic system of a country. The main indicator of performance of a container terminal is the total container throughput in TEUs per year. Recording is done in the process of stevedoring activities. It was found that the idle container cranes (CC) increases higher than the increase in throughput that is 77% compared with 22%. This should not apply instead. Waiting for a load and Combined Terminal Tractor (CTT) / truck are the largest contributor to the idle CC. No one can be sure that the cargo does not exist because there is no CTT which brings, or the container is not ready. The results showed that by changing the arrangement of CC and CTT obtained the increase in number of containers underserved. Another result is a decrease in the average number of ships that was rejected due to full berth and unloading equipment utilization
Arrange The Factors to Improve Employees Performance in PT. XYZ by Using Fuzzy Logic Approach Berlian Fatikh Mubaarok; Bambang Syairudin
IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.816 KB) | DOI: 10.12962/j23546026.y2019i1.5111

Abstract

The success of a company is often seen in the company's human resources. Increased employee performance is very important for human resource management in companies that assist individual development, improve organizational performance, improve employee productivity and for the achievement of long-term objectives of the company. This research proposes is going to suggest the factors to improve the employee's motivation and performance. The pattern of these factors can be used as one of supports to improve the employee's performance in PT.XYZ. PT.XYZ hasn’t “tools” yet to find and improve the employees performance. This study uses data from questionnaires with Likert scale and calculated by using relative importance index (RII) to determine the importance of fuzzy factor and logic to see the influence and prediction value of employee performance improvement level. The final result and this research get result of the possibility of employee performance improvement equal to 46,6% Factor to pay attention on employee performance is teamwork, this factor get very high valuation from employees
Employee Engagement Measurement which Affecting Turnover at ABC Banking Company M. Archam Ubaidillah; Bambang Syairudin; Indung Sudarso
IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.277 KB) | DOI: 10.12962/j23546026.y2019i1.5124

Abstract

In 2017, there were 84 employees had voluntarily quit in ABC bank indicating 1.90% turnover ratio. This number was the highest record for the last 4 years, and almost reaching the maximum allowed limit (2.00%). This turnover resulted financial loss for the company, therefore the number must be reduced. Some research in the past found low engagement level allowed an employee to have an intention to quit.  This research purpose was to reveal the most dominant factor affecting the employee engagement. The object of this research was the staff-level permanent employee of ABC bank, situated in central office Surabaya. Employee engagement construct was formed from job and organization engagement factors, with seven antecedent factors (job characteristic, perceived organizational support, perceived supervisor support, coworker relations, rewards and recognition, organizational justice and self-consciousness), and the intention to quit as the consequence factor. From 266 participants found 37.22% were disengaged, and 72.73% of them had an intention to quit. The model analysis implied that perceived supervisor support had a highest influence on engagement, and consequently effecting the intention to quit. This research concluded that supervisor role improvement is required to support human resource strategy to achieve the competitive advantage
Green Supply Chain Management Consideration Using Analitycal Network Process (ANP) Method in Supplier Selection in PT. XYZ Satria Fitrah Wicaksana; Bambang Syairudin
IPTEK Journal of Proceedings Series No 5 (2019): The 1st International Conference on Business and Management of Technology (IConBMT)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j23546026.y2019i5.6346

Abstract

The concept of Green Supply Chain Management (GSCM) is to integrate supply chain management with consumers, which includes the process of resource extraction, product design and development, distribution, waste disposal and recycle processes based on the thought of saving the environment. The problem found in this study is that suppliers pay little attention to environmental aspects as well as safety, delivery delays and quality. Government regulations related to the industry regarding the environment and the increasing number of people who switch to green products compel industry players to start incorporating environmental aspects into each of their production processes. This study uses the green supply chain management (GSCM) concept that integrates environmental aspects into business processes in the industry and discusses standardization of supplier selection. Selection of suppliers is an important problem that must be consider by the company in order to get suppliers who can support and improve the competitiveness of the company. The sample in this study was top management who worked at PT XYZ. Data collection techniques is using a questionnaire. The analysis of the green supplier selection was carry out using the Analytical Network Process (ANP) method because ANP is one method that is able to represent the importance of various parties by considering the interrelationships between the criteria and the existing sub-criteria. Criteria for selecting suppliers are financial, environmental, quality, technical (service). An ANP linkage model is base on the identification of criteria and sub-criteria and the interrelationships between the two. All of the criteria and sub-criteria are compare with each other. The comparison scores are process and obtained scores for each alternative supplier. The results is obtained data quality criteria have a score of 0.319, environmental criteria have a score of 0.254, technical criteria (service) has a score of 0.216 financial criteria has a score of 0.211. The supplier's recommendation is PT C because it has the highest score of 0.363
Designing Strategy Agent Link Using SWOT Analysis Based On Business Canvas Model Service Company: Indonesia Company Case Study Eriza Nira Rismia; Bambang Syairudin; Fuad Achmadi
IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018)
Publisher : Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.514 KB) | DOI: 10.12962/j23546026.y2019i1.5127

Abstract

OJK (Financial Services Authority) in collaboration with  Indonesia Bank issued smart services and Bank XYZ (Persero) Tbk issued Agent link which is a non-office financial transaction service and link agent is an extension of XYZ Bank and XYZ (Persero) Tbk Branch X. Total agency x in 2018 as many as 57 agents. And the performance of link agents built by Surabaya branch X office for its transaction is low compared to the branch office built by Surabaya area office. This research is conducted to analyze the strategies implemented to help increase transaction agent linkage in Surabaya X branch office using SWOT analysis based on Business Model Canvas to improve performance in terms of several aspects and for decision stage using QSPM and the result with (TAS) on external factors is greater than the internal factor TAS, that’s means the right strategy decision to improve performance of Agent Link on Bank XYZ is by extensification. method it is expected that the company can use it as a foothold in deciding policy or evaluation of improvement on company