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All Journal Jurnal Administrasi Bisnis Productivity
Riane J. Pio
Program Studi Administrasi Bisnis, Fakultas Ilmu Sosial dan Politik, Universitas Sam Ratulangi
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Faktor-Faktor Yang Mempengaruhi Customer Retention Di PT. Erafone Mega Mall Manado Trecya S. M. Lompoliuw; Riane J. Pio; Roy F. Runtuwene
JURNAL ADMINISTRASI BISNIS Vol. 9 No. 1 (2019): Jurnal Administrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v9.i1.114-121

Abstract

The objective of this research was to Analyzing the variables of trust, commitment of communication and handling The complaint simultaneously and partially towards to customer retention of mobile products and most dominant variables of trust, commitment, communication and handling The complaint in influencing customer retention at PT Erafone Mega Mall. Where companies must be able to have strategies in attracting and retaining customers such as relationship marketing strategies that have 4 variables, namely : trust, commitment, communication and secure of complaints. When a company is able to carry out that strategy well, consumers will feel satisfied and comfortable with the sold products and services provided by the company to consumers and when it goes well, it is likely that consumers will buy again and can recommend products from the company. - This type of research is a type of descriptive research verification. The data collection technique in this study used questionnaire and literature. To examine the effect of customer retention on customer satisfaction by using multiple linear regression test analysis techniques. The tools used in the test instrument data are validity and reliability test, assumption test (normality test, multicellularity test and heteroscedasticity test). The results of this study indicate that the four independent variables have a significant and simultaneous effect on customer retention. While the most dominant influence on customer retention is customer trust in using PT ERAFONE Manado products.
Inovasi dan Kreativitas Kaitannya dengan Kinerja Karyawan Youme C. Rompas; Riane J. Pio; Wehelmina Rumawas
Productivity Vol 1 No 2 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This research studies to study orientation and creativity on employee performance. In this study using quantitative, with respondents gathering 60 employees. Sampling uses non-probability techniques, while data analysis uses Partial Least Square (PLS). The results showed no significant effect on employee performance, but creativity had a significant and positive effect on employee performance. While innovation is not significant to creativity. Because of high creativity, employees will work with all the abilities and skills they have to be able to produce satisfactory performance and productivity.
Employee Engagement sebagai Pemoderasi Worklife Balance dengan Turnover Intention Viraj Vellya; Riane J. Pio; Wehelmina Rumawas
Productivity Vol 1 No 2 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This research aims to determine the impact of work-life balance and employee engagement on turnover intention. Data was collected through questionnaires to 50 respondents, then analyzed using structural equation modeling (SEM) with a partial least square approach. The results showed that the work-life balance had a significant effect on turnover intention. While employee engagement as a moderate work-life balance does not affect the turnover of the intention. Similarly, employee engagement does not contribute to employee turnover intention. Based on this research, the management of the company should pay attention to the work workplace balance so that employees can fulfill the obligations of work in the Office with their family commitments, as well as other non-employment responsibilities.
Kepemimpinan dan Kepuasan Kerja Kaitannya dengan Turnover Intention Athalia Rambi; Riane J. Pio; Wehelmina Rumawas
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine the effect of leadership and job satisfaction on turnover intention. The approach used in this study is a quantitative method, with analysis using SEM PLS. The results showed that leadership has a positive and significant influence on turnover intention. While job satisfaction does not affect turnover intention. Likewise job satisfaction does not mediate leadership towards turnover intention. With the results of this study, it is hoped that company management needs to build positive attitudes of employees by providing motivation so that their job satisfatction is maintained. Thus, employees will not be influenced by external factors to have the desire to leave the workplace.
Peningkatan Kinerja Karyawan Melalui Pembelajaran Organisasi dan Berbagi Pengetahuan Merry A. Lesmana; Riane J. Pio; Tinneke M. Tumbel
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine the effect of organizational learning and knowledge sharing on the performance of employees of PT. Marga Dwitaguna Manado. To find out the extent of the influence of the independent variables on the dependent variable the researcher used SEM PLS analysis with 53 respondents. The results showed that organizational learning has a significant effect on knowledge sharing, but organizational learning and knowledge sharing have no effect on employee performance. Thus, to improve employee performance, company leaders must look for strategies that are appropriate and in accordance with employees' knowledge needs and accustom them to changing perspectives in gaining knowledge that can be used at work.
Dampak Budaya Organisasi Terhadap Kualitas Layanan Karyawan PT. Bank SulutGo Cabang Bitung Irene M. Lapian; Riane J. Pio; Sofia Sambul
Productivity Vol 1 No 3 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine whether organizational culture influences service quality. This study uses a quantitative approach with inferential statistical analysis in the form of partial regression analysis. The population in this study were employees of PT. Bank Sulut-Go bitung branch, amounting to 51 people. Sampling using Slovin formula with an error level of 10% to obtain 34 respondents. The results showed that organizational culture had an impact on service quality. This finding is expected to strengthen the service quality of banking organizations by making the organizational culture one of the guides of all members of the organization.
Nilai-Nilai Kerja dan Komitmen Organisasional terhadap Self-Efficacy Maryono Kambotoai; Riane J. Pio; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The research aims to determine the impact of work values and organizational commitment to self-efficacy. There are three main variables in the study, working values, organizational commitments, and self-efficacy.  The analysis tool used is a regression that is one of the inferential statistical analysis tools that can measure the influence of variable-variable examined in this study. The population in the study amounted to 250 employees of PT Equity World Futures Manado Branch with samples amounting to 72 respondents. Based on the analysis results of existing data, it was found that variable work values, organizational commitment variables, and both together work values and organizational commitments have significant effect on self-efficacy.
Co-Authors Athalia Rambi Irene M. Lapian Maryono Kambotoai Merry A. Lesmana Roy F. Runtuwene Sofia A. P. Sambul Sofia Sambul Tinneke M. Tumbel Trecya S. M. Lompoliuw Viraj Vellya Wehelmina Rumawas Youme C. Rompas