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All Journal Jurnal Cakrawala Ilmiah IJESPG (International Journal of Engineering, Economic, Social Politic and Government) journal Business and Investment Review Triwikrama: Jurnal Ilmu Sosial Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Socio-political Communication and Policy Review Studi Administrasi Publik dan ilmu Komunikasi
Ni Putu Anik Prabawati Ni Putu Anik Prabawati
Universitas Pendidikan Nasional Denpasar
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Strategi Badan Usaha Milik Desa (BUMDes) Dalam Upaya Meningkatkan Pendapatan Asli Desa Di Desa Taro, Kecamatan Tegallalang, Kabupaten Gianyar Sade Devita Purnama Dewi; Ni Putu Anik Prabawati; I Dewa Ayu Putri Wirantari
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 1 No. 3 (2023): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v1i3.279

Abstract

In the process of increasing village original income by utilizing the natural potential and plantations owned by Taro Village, the active role of the village government is required. One way that can be done is to form a village-owned enterprise (BUMDes). The purpose of this study was to determine the strategy of village-owned enterprises (BUMDes) in an effort to increase village original income (PADes). Based on the study using the theory of strategic management processes according to Wheelen and Hunger (2012) and SWOT analysis according to Rangkuti (2013), The results of this study show that the Sarwada Amwerta Village Owned Enterprise (BUMDes) has carried out a strategic management process, but there are several obstacles that prevent the Sarwada Amerta BUMDes from obtaining maximum income. The results of the SWOT matrix analysis produce three alternative strategies that can be used as alternative strategies for future strategic priorities, namely: (1) increasing BUMDes' human resources in the use of technology; (2) expanding collaboration with related parties; and (3) developing tourism units by collaborating. The results of this study show that researchers provide strategic recommendations for Sarwada Amerta Village-Owned Enterprises (BUMDes) in an effort to increase village original income
Analisis Kualitas Pelayanan Publik Pada Kantor BPJS Kesehatan Kabupaten Klungkung Ni Kadek Sri Ayu Juniari; Ni Putu Anik Prabawati; Kadek Wiwin Dwi Wismayanti
IJESPG (International Journal of Engineering, Economic, Social Politic and Government) Vol. 2 No. 1 (2024)
Publisher : IJESPG (International Journal of Engineering, Economic, Social Politic and Government)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26638/ijespg.98

Abstract

Service quality is very influential in providing a public service. The quality of public services is defined as all forms of effort / totality of services carried out by the state apparatus to the maximum in accordance with the main rules and procedures determined so as to provide products or services based on suitability in order to meet the satisfaction, needs and expectations of the community as service recipients. This study aims to determine the Quality of Public Services at the Social Security Organizing Agency (BPJS) Office. The research method used in this research is a qualitative method with a descriptive approach. The population in this study were Klungkung Regency BPJS employees. The sampling technique used in this study used purposive sampling technique and obtained a sample of 3 informants consisting of the head of the office, BPJS employees, and BPJS health participants. The results of this study provide evidence that Tangible Evidence and Reliability in the quality of public services at the Klungkung Regency Health BPJS Office are not optimal. Responsiveness and Assurance in the quality of public services at the Klungkung Regency Health Office have not gone well. Empathy in the quality of public services at the Klungkung Regency Health BPJS Office is good. Abstrak Kualitas pelayanan merupakan hal yang sangat berpengaruh dalam memberikan sebuah pelayanan publik. Kualitas pelayanan publik diartikan sebagai segala bentuk usaha/totalitas pelayanan yang dilakukan oleh aparatur negara secara maksimal sesuai dengan aturan pokok dan tatacara yang ditentukan sehingga dapat menyediakan produk atau jasa berdasarkan kesesuaian dalam rangka memenuhi kepuasan, kebutuhan dan harapan masyarakat sebagai penerima layanan. Penelitian ini bertujuan untuk mengetahui Kualitas Pelayanan Publik Pada Kantor Badan Penyelenggara Jaminan Sosial (BPJS). Metode penelitian yang digunakan dalam penelitian ini yaitu metode kualitatif dengan pendekatan deskriptif. Populasi dalam penelitian ini karyawan BPJS Kabupaten Klungkung. Teknik penentuan sampel yang digunakan dalam penelitian ini menggunakan teknik Purposive sampling dan diperoleh sampel sebanyak 3 informan yang terdiri dari kepala kantor, pegawai BPJS, dan peserta BPJS kesehatan. Hasil penelitian ini memberikan bukti bahwa Bukti Langsung (Tangible) dan Kehandalan (Reliability) dalam kualitas layanan publik di Kantor BPJS Kesehatan Kabupaten Klungkung belum optimal. Daya Tanggap (Responsiveness) dan Jaminan (Assurance)  dalam kualitas layanan publik di Kantor Kesehatan Kabupaten Klungkung belum berjalan baik. Empati (Empathy) dalam kualitas layanan publik di Kantor BPJS Kesehatan Kabupaten Klungkung sudah baik. Kata Kunci : Kualitas Pelayanan Publik, Tangible, Reliablity, Responsiveness, Assurance, Empathy.    
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Kota Denpasar Dayanti, Putri Kusuma; Ni Putu Anik Prabawati; Supriliyani, Ni Wayan
Business and Investment Review Vol. 1 No. 5 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.v1i5.59

Abstract

The purpose of this study was to determine how the effect of service quality on customer satisfaction at the Regional Drinking Water Company (PDAM) Tirta Sewakadarma Denpasar. Data analysis using simple linear regression analysis using the SPSS (Statistic Product and Service Solution) version 26 for Windows program. The results showed that there is a strong and significant influence between service quality on customer satisfaction of PDAM Tirta Sewakadarma Denpasar City, the value of the coefficient of determination R 2 = 0.531 and R = 0.729 which shows that every 1% increase in service quality will increase customer satisfaction by 57.2%. Based on the results of the significance test, the tcount of 3.125 is greater than the t table (1.987) with a significance level of 0.002 (p <0.05) so that the hypothesis in this study is accepted. This study shows that service quality has a positive and significant effect on customer satisfaction at the Regional Drinking Water Company (PDAM) Tirta Sewakadarma Denpasar City. This can be interpreted that if the quality of service is implemented properly and in accordance with expectations, customer satisfaction with the quality of service at PDAM Tirta Sewakadarma Denpasar will also increase. Abstrak Tujuan penelitian ini adalah untuk mengetahui bagaimana pengaruh kualitas layanan terhadap kepuasan pelanggan pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Denpasar. Analisis data menggunakan analisis regresi linear sederhana dengan menggunakan program SPSS (Statistic Product and Service Solution) version 26 for Windows. Hasil penelitian menunjukkan terdapat pengaruh yang kuat dan signifikan antara kualitas pelayanan terhadap kepuasan pelanggan PDAM Tirta Sewakadarma Kota Denpasar nilai koefisien determinasi R 2 = 0.531 dan R = 0.729 yang menunjukan bahwa setiap peningkatan kualitas pelayanan sebesar 1% maka kepuasan pelanggan akan mengalami peningkatan sebesar 57,2%. Berdasarkan hasil uji signifikansi diperoleh thitung sebesar 3.125 lebih besar dari t tabel (1,987) dengan tingkat signifikansi 0,002 (p<0,05) sehingga hipotesis dalam penelitian ini diterima. Penelitian ini menunjukan bahwa kualitas pelayanan berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Kota Denpasar. Hal ini dapat diartikan bahwa apabila kualitas pelayanan diimplementasikan dengan baik dan sesuai dengan harapan maka kepuasan pelanggan atas kualitas pelayanan di PDAM Tirta Sewakadarma Denpasar juga akan meningkat. Kata Kunci: Kualitas Pelayanan, Kepuasan Pelanggan, PDAM
Strategi Pengelolaan Perpustakaan Daerah Provinsi Bali dalam Meningkatkan Minat Baca Masyarakat Ni Luh Putu Noviartini; Ni Putu Anik Prabawati; I Ketut Winaya
Business and Investment Review Vol. 2 No. 1 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.93

Abstract

This research aims to understand library management strategies in boosting community reading interest. The problem analysis employs indicators from the Strategic management theory by Wheelen and Hunger (2012). The research method used is qualitative descriptive. Informants are selected using purposive and snowball sampling techniques. Data is collected through interviews, observations, and documentation, subsequently analyzed using SWOT analysis techniques. The research findings indicate that the management of the Regional Library of Bali Province has implemented strategies to enhance community reading interest by utilizing existing resources, such as collaborating with literacy communities, implementing various service, especially mobile library service and providing bot online and offline services. It is expected that these efforts will continue to increase visitor numbers, especially the community’s reading interest. Abstrak Penelitian ini bertujuan untuk mengetahui pengelolaan strategi perpustakaan dalam meningkatkan minat baca masyarakat. Pengkajian masalah menggunakan indikator teori Manajemen Strategi dari Wheelen dan Hunger (2012). Jenis penelitian yang digunakan yaitu deskriptif kualitatif. Informan ditentukan menggunakan teknik purposive dan snowball sampling. Data dikumpulkan melalui hasil wawancara, observasi, dan dokumentasi yang kemudian dianalisis dengan teknik analisis SWOT. Hasil penelitian menunjukkan bahwa pengelolaan Perpustakaan Daerah Provinsi Bali telah melakukan strategi dalam meningkatkan minat baca masyarakat dengan menggunakan sumber daya yang ada seperti kerjasama dengan komunitas literasi, menerapkan berbagai layanan terutama layanan perpustakaan keliling serta menyediakan pelayanan online dan offline, diharapkan dapat terus meningkatkan tingkat pengunjung khususnya tingkat minat baca masyarakat. Kata Kunci: Manajemen Strategi, Pengelolaan Perpustakaan, Minat Baca Masyarakat.
Strategi Pemberdayaan Usaha Mikro,Kecil,dan Menengah (UMKM) di dinas koperasi dan UKM Kabupaten Tabanan Ida Ayu Anika Mahayani; I Putu Dharmanu Yudartha; Ni Putu Anik Prabawati
Business and Investment Review Vol. 2 No. 2 (2024)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.96

Abstract

This research aims to understand the empowerment strategy for Micro, Small and Medium Enterprises (MSMEs) in the cooperative and SME department of Tabanan Regency. This research uses a qualitative descriptive method with data analysis using SWOT matrix analysis. Data collection techniques are carried out through interviews, observation and documentation. The technique for determining informants used was the snowball and purposive techniques. The results of this research show that there are still indicators that are not optimal. The SWOT analysis shows that the Tabanan Regency cooperative and SME department has large and abundant potential but also faces challenges such as market expansion, changes in regulations and increasingly fierce competition. The empowerment strategy involves improving facilities, services and promotions as well as training through digital media. Sustainability is integrated into management to involve local communities and improve human resources. The implementation of this strategy is expected to increase people's interest in loving local products and using local products so that local products can compete with foreign products, as well as creating economic opportunities for local communities. Collaboration with related parties is needed to support this empowerment. With a holistic approach, the Tabanan Regency Cooperatives and SMEs Service is expected to be an agent of change capable of integrating economic, social and environmental aspects in efforts to empower MSMEs. Abstrak Penelitian ini bertujuan memahami strategi pemberdayaan Usaha Mikro,kecil dan menengah (UMKM) di dinas koperasi dan UKM Kabupaten Tabanan. Penelitian ini menggunakan meggunakan metode deskriptif Kualitatif dengan analisis data menggunakan analisis matriks SWOT. Teknik pengumpulan data dilakukan melalui wawancara,observasi,dan dokumentasi. Teknik penentuan informan yang digunakan adalah Teknik snowball dan purposive. Hasil penelitian ini menunjukan masih adanya indikator yang belum maksimal. Analisis SWOT menunjukkan bahwa dinas koperasi dan UKM Kabupaten Tabanan memiliki poteni yang besar serta melimpah namun juga menghadapi tantangan seperti peluasan pasar, perubahan regulasi dan persaingan yang semakin ketat. Strategi pemberdayaan melibatkan peningkatan fasilitas,pelayanan dan promosi serta pelatihan melalui media digital. Keberlanjutan diintegrasikan dalam manajemen untuk melibatkan komunitas lokal dan peningkatan SDM. Implementasi strategi ini diharapkan dapat meningkatkan minat masyarakat untuk mencintai produk lokal dan menggunakan produk lokal sehingga produk lokal dapat bersaing dengan produk luar, serta menciptakan peluang ekonomi bagi masyarakat setempat. Kolaborasi dengan pihak terkait diperlukan untuk mendukung pemberdayaan ini. Dengan pendekatan holistic, Dinas Koperasi dan UKM Kabupaten Tabanan diharapkan dapat menjadi agen perubahan yang mampu mengintegrasikan aspek – aspek ekonomi,sosial,dan lingkungan dalam upaya pemberdayaan UMKM. Kata Kunci: Usah mikro,Kecil dan Menengah,Strategi Pemberdayaan,Potensi Daerah, SWOT
PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU BATUBULAN TERHADAP KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KABUPATEN GIANYAR Komang Maitha Gauri Cahyani; Ni Putu Anik Prabawati; I Putu Dharmanu Yudartha
Triwikrama: Jurnal Ilmu Sosial Vol. 7 No. 6 (2025): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v7i6.11512

Abstract

This study aims to determine the influence of the quality of Samsat Drive Thru Batubulan service on the compliance of motor vehicle taxpayers in Gianyar Regency. This type of research is quantitative research that explains or proves the relationship of influence between independent and dependent variables through hypothesis testing. This study used a sample of 100 respondents where the distribution of questionnaires was carried out through online Google forms. Sampling was done using a non-probability sampling method with a purposive sampling technique. The sample consisted of Samsat Drive Thru Batubulan users. The research test tool uses validity test, reliability test, classical assumption, and simple linear regression using the SPSS version. 26. Hypothesis testing in this study using a t-test with the results of the study showing that from the two variables, namely service quality, has a significant positive influence on compliance
CAPACITY BUILDING SUMBER DAYA MANUSIA DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN GIANYAR Jci Submit, Sang Ayu Nyoman Sinta Dewi; Komang Adi Sastra Wijaya; Ni Putu Anik Prabawati
Jurnal Cakrawala Ilmiah Vol. 4 No. 5: Januari 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gianyar memiliki peran penting dalam pelayanan dokumen kependudukan. Namun, terdapat beberapa permasalahan yang ditemukan seperti ketiadaan inovasi layanan online, penurunan performa kinerja dengan rating 2,2 pada google review, pengaduan yang tidak direspon, dan ketidaksesuaian waktu penyelesaian dokumen dengan standar operasional prosedur. Penelitian ini bertujuan untuk menganalisis pelaksanaan capacity building sumber daya manusia di Disdukcapil Kabupaten Gianyar. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif. Pengumpulan data pada penelitian ini melalui observasi, wawancara, dan dokumentasi. Penentuan informan menggunakan teknik purposive sampling. Analisis data menggunakan model Miles dan Huberman terdiri dari reduksi data, penyajian data, dan penarikan kesimpulan. Analisis penelitian menggunakan teori capacity building oleh Grindle yang berfokus pada pengembangan sumber daya manusia. Hasil penelitian menunjukkan bahwa pengembangan sumber daya manusia sebagai salah satu bentuk dari pelaksanaan capacity building telah dilaksanakan dengan baik dalam proses rekrutmen pegawai, tetapi terdapat beberapa pelaksanaan yang belum optimal meliputi pelatihan untuk pegawai mengalami ketimpangan karena diprioritaskan untuk pegawai negeri sipil dan operator sistem, penggajian yang belum maksimal mampu meningkatkan motivasi pegawai dalam bekerja, dan kondisi kerja utamanya sarana pada alat-alat perekam di tingkat kecamatan sudah mulai rusak sehingga dibutuhkan perbaikan.
Komitmen Bersama Para Aktor dalam Proses Kolaborasi Pelaksanaan Kebijakan Pungutan Wisatawan Asing sebagai Bentuk Bersama Membangun Bali Ni Putu Yosinta Dewi; Ni Putu Anik Prabawati
Socio-political Communication and Policy Review Vol. 2 No. 4 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.260

Abstract

This study aims to explain the shared commitment of actors in the collaborative governance process in implementing the policy of foreign tourist levy apllied in Bali Province based on the theory of Ansell & Gash. The research method adopted is a literature study using various reference sources to obtain information about the involvement of government, private, non-government, and the community in the implementation of the policy. The results show that the shared commitment among actors is still not optimal because the amount of levy revenue is very different from the number of foreign tourist arrivals. These are caused by challenges faced by the actors, such as incomplete inspection implementation, less strategic locations of payment counter, uneven dissemination of socialization results, limited availability of international payment systems, cyber threat, and concerns about the end point. Through this commitment, intermediate outcomes has been obtained in the form of levy revenue exceeding 318 billion rupiahs, which has been utilized and planned for custmary villages, subak management, temple management, and art activist performing at the 47th Bali Arts Festival (PKB) as a form of cultural and enviromental protection in Bali Province. For better results, each actors needs to improve in fulfilling their commitments.
Pelayanan Website Aku Online-NG dalam Peningkatan Pelayanan Administrasi Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Buleleng Ananda Wahyu Muditha; I Dewa Ayu Putri Wirantari; Ni Putu Anik Prabawati
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i1.186

Abstract

The aim of this research is to find out how to improve population administration services in Buleleng Regency through the use of the Aku Online-NG website which will be implemented in 2022, where in its implementation there are still several obstacles. Using qualitative descriptive research. Data sources are primary data and secondary data. The data collection techniques used were interviews, documentation and observation. Data analysis techniques are data reduction, data presentation and drawing conclusions. The problem in this research is in the form of public complaints about the variety of features and performance of the Aku Online-NG website. The theory used is e-government with a service quality measurement method called egovqual. Guided by the Presidential Regulation of the Republic of Indonesia Number 95 of 2018 concerning Electronic-Based Government Systems. Based on the research results, it can be concluded that in the ease of use dimension, the department has provided very good convenience and the community has also made things easier with this innovation. The reliability dimension shows good results which can be seen from the opinions of the public who feel this website is very reliable. The trust dimension has been implemented well, where the security of public data is guaranteed with the JSON Web Token (JWT) security system. The content & appearance of information dimensions have not been running optimally due to the lack of service features related to the movement of families from outside the district to within the district. In the dimension of functionality of the interaction environment, it is not yet fully maximized because some people still feel that filling out forms is rather difficult through online-based services. Then the last dimension, namely citizen support, has gone quite well, but there are still shortcomings, namely the lack of outreach carried out by the department to the community. It is hoped that the results of this research can be utilized as needed by relevant agencies and for further research.
Co-Authors Ananda Wahyu Muditha Dayanti, Putri Kusuma I Dewa Ayu Putri Wirantari I Ketut Winaya I Nyoman Subanda I Putu Dharmanu Yudartha Ida Ayu Anika Mahayani Jci Submit, Sang Ayu Nyoman Sinta Dewi Kadek Wiwin Dwi Wismayanti Komang Adi Sastra Wijaya Komang Maitha Gauri Cahyani Ni Kadek Sri Ayu Juniari Ni Luh Putu Noviartini Ni Putu Yosinta Dewi Ni Wayan Supriliyani Sade Devita Purnama Dewi