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All Journal Techno.Com: Jurnal Teknologi Informasi Jurnal Teknologi dan Manajemen Informatika Jurnal Simantec Jurnal Informatika Jurnas Nasional Teknologi dan Sistem Informasi Journal of Geoscience, Engineering, Environment, and Technology Sinkron : Jurnal dan Penelitian Teknik Informatika JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Techno Nusa Mandiri : Journal of Computing and Information Technology Jurnal Teknoinfo Systemic: Information System and Informatics Journal Jurnal Tekno Kompak JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Gestalt : Jurnal Desain Komunikasi Visual Tematik : Jurnal Teknologi Informasi Komunikasi Jurnal Teknik Informatika (JUTIF) Teknika Jurnal AbdiMas Nusa Mandiri Mavis : Jurnal Desain Komunikasi Visual Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) SWADIMAS: JURNAL PENGABDIAN KEPADA MASYARAKAT KOPEMAS
Addin Aditya
Sekolah Tinggi Informatika & Komputer Indonesia
Arts Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Physics Social Sciences Other

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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

 1 
Analyzing e-Service Quality and e-Satisfaction Effects on Customer Loyalty at An Indonesian Digital Marketplace Koko Wahyu Prasetyo; Rizky Putra Pratamal; Addin Aditya
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol 6, No 1 (2022): Issues July 2022
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i1.7265

Abstract

Indonesia is listed as one of the countries with the most population in the world as well as one of the countries with the most internet users. With this fact, Indonesia is one of the largest potential markets in the digital trade sector. Many Indonesian people use the internet and marketplace platforms to shop and fulfill their daily needs. Indonesia is also the base of operations for several marketplace platforms with significant transaction values, one of which is Tokopedia. Tokopedia is one of the Indonesian marketplace platforms that consistently ranks in the top 3 for the category of online buying and selling sites that people are interested in. Some studies have stated that the quality of business services affects customer satisfaction and loyalty. This quality is one of the indicators that determine customer satisfaction with the company's products and services. This study analyzes the influence of the dimensions of electronic service quality and the aspects of customer satisfaction on customer loyalty in the Tokopedia marketplace. It analyzes the effect of the dimensions in the ES-Qual model on overall ES-Qual, e-satisfaction, and e-loyalty on consumers. The data obtained were analyzed using the variant-based Partial Least Square Structural Equation Model (PLS-SEM) equation model which can simultaneously test the measurement model, as well as the structural model. The results also show that online service quality and overall service quality affect online user satisfaction and online user loyalty.
Development of Decision Support Applications for Granting Mortgages using the Fuzzy-Weighted Product method Nadiva Ramandani; Addin Aditya; Febry Eka Purwiantono
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 6 No. 2 (2023): Issues January 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i2.8474

Abstract

Kredit Pemilikan Rumah adalah salah satu fasilitas yang diberikan bank atau Lembaga keuangan lainnya. Kredit pemilikan rumah ini biasanya diperuntukkan bagi masyarakat yang kesulitan dalam membeli rumah. Maka dari itu adanya fasilitas ini diharapkan dapat membantu masyarakat dalam membeli rumah secara kredit. Permasalahan yang terjadi adalah seleksi yang dilakukan oleh analis kredit masih dilakukan secara subyektif sehingga terkadang analis kredit masih kesulitan dalam menentukan layak atau tidaknya nasabah tersebut menerima kredit. Tujuan dari penelitian ini adalah membangun sebuah system informasi pendukung keputusan dengan metode Fuzzy-WP guna membantu analis kredit dalam memutuskan pemberian kredit kepemilikan rumah. Hasil implementasi algoritma menunjukkan bahwa Fuzzy-WP yang diterapkan pada sistem telah sesuai dengan perhitungan aslinya serta program aplikasi dapat menampilkan hasil rekomendasi sesuai dengan kriteria yang telah ditetapkan untuk pemberian kredit bagi calon debitur. Home Ownership Credit (KPR) is one of the facilities provided by banks or other financial institutions. These home ownership loans are usually reserved for people who have difficulty buying a home. Therefore, the existence of this facility is expected to assist people in buying houses on credit. The problem that occurs is that the selection made by credit analysts is still carried out subjectively so that sometimes credit analysts still have difficulty determining whether a customer is eligible to receive credit or not. The purpose of this study is to build a decision support information system using the Fuzzy-WP method to assist credit analysts in deciding whether to grant housing loans. The results of the implementation of the algorithm show that the Fuzzy-WP applied to the system is in accordance with the initial calculations and the application program can display recommendation results according to predetermined criteria for granting credit to prospective borrowers.
Design and Development an e-Lapor Application to Support Public Complaint Services in Tunjungtirto Village Fikriansyah Dava Agustyar; Addin Aditya; Siti Aminah; Arif Tirtana
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 1 (2023): Issues July 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i1.9762

Abstract

The process of public complaints is carried out in a structured manner starting from the central government level to the village government level. In practice, the problem in the public complaint process is when the community as the service user is dissatisfied with the services provided because the complaints submitted are not properly managed or responded to by the complaint officer. The business process for public complaint services in Tunjungtirto village is still carried out conventionally, where people who wish to submit complaints must go to the Village Consultative Body (BPD) office and fill in complaints or aspirations in the community aspirations data book. This is prone to conditions where public complaints are not followed up because they are not properly recorded. This study aims to build a website-based information system with features for complaints, aspirations, and requests for information. The system development method used in this study is the waterfall method where the method is sequential-based software development. The results of application development will be tested at the Tunjungtirto Village BPD office. Based on black box testing, the test results are obtained with a maximum score of 2 for each feature. This shows that in terms of functionality, the application is running according to its purpose. The existence of main features such as displaying complaint data and automatic notifications on the application can assist village officials in managing community complaints and responding to and following up on complaints to the service or escalating complaints to the local government so that community complaints can be managed properly.
Co-Authors ABDUL AZIZ, MUHAMMAD Abdurrohman Abdurrohman Adi Dharma Putra Adita Ayu Kusumasari Albert Christopher Arif Tirtana Arif Tirtana Arif Tirtana Auliya, Niken Arra Ilma Ayu Kusumasari, Adita Darwanza, Muhammad Alif Nur Decya Windri Sukmawati Susanto Diah Arifah Diah Arifah P. Diah Arifah P. Dian Sudiono Putri Erma Suryani Febry Eka Purwiantono Fikri Hamidy Fikriansyah Dava Agustyar Geraldo James Sahertian Hilman Nuril Hadi Hilman Nuril Hadi Koko Wahyu Prasetyo Luluk Maslukhah Maulana, Fatih Meivi Kartikasari Muhammad Sofwan Romli Mujiarso, Firda Rosa Olivia Nadiva Ramandani Oppi Anda Resta Rahmat Kurniawan Restu Ilham Firmansyah Rina Nurfitri Rizky Putra Pratamal Septi Oktafia Efendi Setiabudi Sakaria Siti Aminah Siti Aminah Stefano Zaghallo Sandah Sugeng Widodo Sujatmiko, Fransiskus Deo Immanuel Syntia Widyayuningtias Putri Listio Tirtana, Arif Victoria Luna Terang Lotussa Wahyu Adi Utomo Yekti Asmoro Kanthi Yusan Abid Janitra Zakiy Ramadhan, Ahmad