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All Journal JURNAL EKONOMI DAN BISNIS AIRLANGGA Falah : Jurnal Ekonomi Syariah Al Tijarah Jurnal Ekonomi & Keuangan Islam El-Barka: Journal of Islamic Economics and Business Jurnal Baabu Al-ilmi : Ekonomi dan Perbankan Syariah Jurnal Ekonomi dan Perbankan Syariah Disclosure: Journal of Accounting and Finance Islamiconomic: Jurnal Ekonomi Islam EKOBIS SYARIAH JURNAL ABDIMAS PLJ HIKMATUNA: Journal for Integrative Islamic Studies Al-Tasyree: Jurnal Bisnis, Keuangan dan Ekonomi Syariah Hikmatuna Review of Islamic Social Finance and Entrepreneurship Tathawwur: Jurnal Ekonomi Pembangunan dan Keuangan Islam BAABU AL-ILMI: Ekonomi dan Perbankan Syariah
Muhammad Abdul Ghoni
Universitas Al Azhar Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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PENGUATAN KOMPETENSI PENGELOLA DESA WISATA MELALUI PELATIHAN PELAYANAN PRIMA DI DESA WISATA BANTARAAGUNG Muhammad Abdul Ghoni; Joel Faruk Sofyan; Arian Zikri; Ina Sawitri; Irman Ramdhan Fauzi
JURNAL ABDIMAS PLJ Vol. 6 No. 1 (2026): JURNAL ABDIMAS PLJ, Juli 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v6i1.2357

Abstract

This Community Service Program (Pengabdian  kepada Masyarakat/PkM) aimed to enhance the  competencies  of  human  resources   managing   the  Bantaragung   Tourism  Village, Majalengka, through service excellence training.  The main problems faced by the partners included limited understanding  of professional tourism services, inadequate communication skills with tourists, and the lack of optimal service orientation toward visitor satisfaction. The implementation  method  employed a  participatory  approach  through  observation,  needs identification, training sessions, service simulations (role play), interactive discussions, and mentoring  activities.  The training  materials  covered  the  concepts  of service  excellence, tourism  service  ethics,   effective  communication,  tourist  complaint  handling,  and  the development  of  professional  attitudes  in  tourism  services.  The  results  of  the  program indicated  improvements in participants’  knowledge, skills, and  awareness  regarding  the importance  of  service  quality  in  supporting  tourism  village  development.  Participants demonstrated   enhanced   communication  skills,  better  service  attitudes,   and  improved understanding  of professional  and  tourist-friendly  service  standards.  The program  also increased  the motivation of tourism village managers  to  consistently implement excellent service  practices  in  daily  tourism  activities.  With  the  improvement of human  resource competencies,   Bantaragung   Tourism  Village   is   expected  to  provide   better   tourism experiences  for  visitors  and  support  the  development  of  competitive  and  sustainable community-based tourism.
Co-Authors Ade Wirman Syafei Amelia, Shinta Kintarani Arian Zikri Ariza, Kemal Beyti, Nurul Emiroh Arsyina Ahimsa Heri Sudarsono Ina Sawitri Irman Ramdhan Fauzi Jaelani, Abdul Qadir Kemal Ariza Lidia Sjarief Maksum, Asep Muammar Muammar Ramadhan Muchammad Taufiq Affandi Muhammad Istan, Muhammad Muhammad Taufik Affandi Muhammad Taufiq Affandi Muslich Shabir Muslich Shabir Mutiara, Rahma Permata, Citra Puspa Sofyan, Joel Faruk Syafei, Ade Wirman Yosita Nur Wirdayanti Yunus, Noor’ain Mohamad