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Ni Kadek Ayu Nirwana
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Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Electrical & Electronics Engineering Engineering Mechanical Engineering

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ANALISIS KUALITAS LAYANAN DAN PENGGUNA APLIKASI OVO TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN PIECES FRAMEWORK Ni Wayan Wardani; Ni Kadek Ayu Nirwana; Luh Putu Rara Ayu Ratnaningrum; Sita Haniyatus Salimah
Jurnal Manajemen dan Teknologi Informasi Vol. 13 No. 2 (2023): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v13i2.3205

Abstract

The OVO application is an application that provides payment system services that can provide convenience in non-cash transactions, besides that the OVO application also opens access to digital financial products and services. OVO application which is a payment system used by various users. The diversity of these users will be an important point in assessing customer satisfaction because each customer has a different level of satisfaction. Users of the OVO application will assess customer satisfaction satisfied or dissatisfied, so that the existing system, will require further development in the future. One of the methods used in measuring the level of customer satisfaction is the pieces framework method which method has variables of performance assessment, information, economy, control, efficiency, and service. Researchers use questionnaires on 103 respondents who use the OVO application, INSTIKI students class of 2019, dissemination of this questionnaire through the Google form platform. The research results on the level of customer satisfaction showed the results of PUAS, with an average value above 4.06.
ANALISA PROSES BISNIS SIMPAN PINJAM PADA KSU JAYA MARUTI MENGGUNAKAN BUSINESS PROCESS IMPROVEMENT Ni Kadek Ayu Nirwana; Ni Made Mila Rosa Desmayani; I Kadek Adiana Putra; Ni Wayan Wardani; Dewa Ayu Giovany Angga Indrya
Jurnal Manajemen dan Teknologi Informasi Vol. 14 No. 1 (2024): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v14i1.3752

Abstract

KSU Jaya Maruti is a form of all-business cooperative that runs various types of businesses, one of which is the savings and loan business. There are various problems and risks faced by KSU Jaya Maruti in carrying out the savings and loan business process. The problems that are often faced are in data management, such as the frequent occurrence of human errors when recording and unintentional changes to data, and difficulties in reconciling data at the time of closing the books and auditing. In this research, business process modeling (as-is) and (to-be) were created using Business Process Modeling Notation (BPMN) with the Business Process Improvement (BPI) method so that the KSU Jaya Maruti can be helped to face its problems. The results of this research recommendation are the modeling of ongoing business processes (as-is) and recommendations (to-be), as well as additional applications in the form of financial technology to carry out the recommended business processes. From the calculation of the distribution of questionnaires based on the results of the member questionnaire with respondents from 150 people, 76.89% of respondents stated that they agreed that the KSU Jaya Maruti implemented financial technology, and for the employee questionnaire with respondents from 18 people, 80.76% stated that they strongly agreed to implement financial technology.
Co-Authors Dewa Ayu Giovany Angga Indrya I Kadek Adiana Putra Luh Putu Rara Ayu Ratnaningrum Ni Made Mila Rosa Desmayani, Ni Made Mila Rosa Sita Haniyatus Salimah Wardani, Ni Wayan