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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Manajemen dan Ekonomi Kreatif Jurnal bintang manajemen Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Journal of Management and Social Sciences Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Riset Ilmu Manajemen Bisnis dan Akuntansi Pusat Publikasi Ilmu Manajemen Maslahah: Jurnal Manajemen dan Ekonomi Syariah Ebisnis Manajemen Journal Economic Excellence Ibnu Sina Jurnal Manajemen Kewirausahaan dan Teknologi Pajak dan Manajemen Keuangan Jurnal Manajemen Bisnis Digital Terkini
Ferey Herman
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce

 1 
Pengaruh Kualitas Pelayanan dan Disiplin Kerja Terhadap Kinerja Pegawai: Studi Kasus Pada Pegawai Kantor Desa Baregbeg Kecamatan Lakbok Intan Gatty Nugraha; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2650

Abstract

This research was motivated by the low work ethic and low quality of service provided by officers at the Baregbeg Village Office, Lakbok District, which was the driving force for this research. This can be seen from the many complaints from the public regarding various issues related to employee performance. Employees at the Baregbeg Village Office are able to operate optimally if a service is handled well. Employee performance is influenced by several factors, including service quality and work discipline. The purpose of this research is to be able to find out a problem formulation, namely whether or not service quality and work discipline influence employee performance. Service quality, which also considers how well the service is carried out, will determine the level of community satisfaction. Effective employee performance in the workplace is very dependent on work discipline. The following findings from this research use quantitative approach techniques and explanatory methods, with the following results: 1. Employee performance is significantly and partially influenced by service quality, this is indicated by the t test value of 4.259, 2. Employee performance is significantly and partially positively influenced by work discipline, with a t test value of 4.904, 3. Employee performance is influenced positively and significantly by service quality and work discipline as indicated by the F test result of 37.329.
Pengaruh Kualitas Pelayanan Kesehatan dan Kepercayaan Terhadap Kepuasan Pasien: Studi Kasus Pada Pasien UPTD Puskesmas Sadananya Faridah Siti Luthfiana; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2655

Abstract

This research aims to find out how patient satisfaction is influenced by service quality and trust. This research used a sample of 100 respondents. The sampling strategy utilized an unintentional sampling approach. Questionnaires were used in data collection. Using multiple linear regression analysis, F test, coefficient of determination, t test, validity and reliability tests, as well as other quantitative analytical techniques are used to analyze the data. Based on the t test, the relationship between patient satisfaction and the quality of health services partially produces a value of 7.968, while the relationship between patient satisfaction and trust produces a value of 5.350. Based on the F test results of 128.788, this means that the quality of health services and trust simultaneously influence patient satisfaction. This research found that patient satisfaction at UPTD Puskesmas Sadananya was influenced positively and significantly by service quality and trust, both partially and simultaneously. Recommendations for this research include, among others, that the UPTD director of the Sadananya Community Health Center carry out routine assessments to uphold services and warn medical personnel to provide a friendly and kind attitude.
Pengaruh Iklim Organisasi, Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik Terhadap Kinerja Pegawai: Studi Pada Pegawai Kantor KPU dan Bawaslu Kabupaten Ciamis Yulian Nisa; Enas Enas; Ferey Herman
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 2 (2024): Juni : Digital Bisnis : Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i2.2656

Abstract

In an organization, performance can be influenced by the work environment and organizational climate. Organizational performance is greatly influenced by the organizational climate and work environment, both physical and non-physical. To encourage employees to be more responsible and focused on their work, an organization must always pay attention to and be able to create a pleasant, comfortable and safe work atmosphere. Based on initial observations, the problems at the KPU and Bawaslu offices in Ciamis Regency are that there are still delays in completing work, inadequate infrastructure, and so on. This can result in hampered employee performance. The method used in this research is a quantitative method. The research results are as follows: 1). Employee performance is influenced positively and significantly by organizational climate. This means that the higher the employee's performance, the better the organizational climate will be. On the other hand, the performance of employees at the KPU and Bawaslu offices in Ciamis Regency will be disrupted if the organizational climate worsens. 2). Employee performance is influenced positively but not significantly by the physical work environment. 3). Employee performance is influenced positively and significantly by the non-physical work environment. 4). The physical and non-physical work environment, as well as the organizational climate, all influence employee performance positively and significantly.
Co-Authors Ading Rahman Sukmara Aef Kusyanto Aga Yogasara Agus Riyadi Aini Kusniawati Aka Bonanza Apri Budianto Dian Nugraha Enas Enas Fajar Firmansyah Fanny Fauziyanti Faridah Siti Luthfiana Firman Sunarya Heni Ajeng Wijayanti Hery Widijanto Ima Rahmawati Intan Gatty Nugraha Irma Bastaman Iwan Hermawan Joni Kurniawan Nana Darna Nanda Nurpriyana Peri Herdiyana S. Nailul Muna Aljamaliah Sri Hamidahningrum Wadi Wadi Yulian Nisa