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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Manajemen dan Ekonomi Kreatif Jurnal bintang manajemen Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Journal of Management and Social Sciences Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Riset Ilmu Manajemen Bisnis dan Akuntansi Pusat Publikasi Ilmu Manajemen Maslahah: Jurnal Manajemen dan Ekonomi Syariah Ebisnis Manajemen Journal Economic Excellence Ibnu Sina Jurnal Manajemen Kewirausahaan dan Teknologi Pajak dan Manajemen Keuangan Jurnal Manajemen Bisnis Digital Terkini
Ferey Herman
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Pajak dan Manajemen Keuangan

 1 
Pengaruh Kualitas Pelayanan Perawat Dan Fasilitas Paramedis Terhadap Kepuasan Pasien : (Studi pada Ruang Rawat Inap Badan Layanan Umum Daerah Rumah Sakit Umum Kota Banjar) Wadi Wadi; Ading Rahman Sukmara; Ferey Herman
Pajak dan Manajemen Keuangan Vol. 1 No. 2 (2024): April: Pajak dan Manajemen Keuangan
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/pajamkeu.v1i2.787

Abstract

The problems faced in this study include (1) How does the quality of nurse services affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital? (2) How do paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? (3) How does the quality of nurse services and paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? This study aims to study, know, and analyze (1) The effect of nurse service quality on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (2) The effect of paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (3) The effect of the quality of nurse services and paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital.The method used in this study is an explanatory survey, while the data analysis techniques, namely validity tests, reliability tests, descriptive statistics, Inferential Statistical Analysis with Multiple Regression. The results of the study inform that (1) The quality of nurse services has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if the quality of service is improved, then patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (2) Paramedic facilities have a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if paramedic facilities are improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (3) The quality of nurse services and paramedic facilities has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. This means that if the quality of nurse services and paramedic facilities is improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase.
Co-Authors Ading Rahman Sukmara Aef Kusyanto Aga Yogasara Agus Riyadi Aini Kusniawati Aka Bonanza Apri Budianto Dian Nugraha Enas Enas Fajar Firmansyah Fanny Fauziyanti Faridah Siti Luthfiana Firman Sunarya Heni Ajeng Wijayanti Hery Widijanto Ima Rahmawati Intan Gatty Nugraha Irma Bastaman Iwan Hermawan Joni Kurniawan Nana Darna Nanda Nurpriyana Peri Herdiyana S. Nailul Muna Aljamaliah Sri Hamidahningrum Wadi Wadi Yulian Nisa