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All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Kajian Ilmiah Mahasiswa Manajemen Jurnal Widya Manajemen & Akuntansi Jurnal Inovasi Bisnis (Inovbiz) JMM (Jurnal Masyarakat Mandiri) Distribusi Petra International journal of Business Studies (IJBS) Jurnal Entrepreneur dan Entrepreneurship Business and Finance Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Peka: Jurnal Pengabdian Kepada Masyarakat JWM (JURNAL WAWASAN MANAJEMEN) Indonesian Journal of Advanced Research (IJAR)
Widyarini, Lydia Ari
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal Widya Manajemen

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Pengendalian Kualitas Pelayanan melalui Analisis GAP dengan Instrumen Servqual (Studi di Unika Widya Mandala Surabaya) Widyarini, Lydia Ari; Supriharyanti, Elisabeth
Jurnal Widya Manajemen & Akuntansi Vol 3, No 2 (2003)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

The strong competitiveness in higher education make the Widya Mandala Surabaya Catholic University (WMSCU) has to evaluate the operational process. So it could take the information which used to control the operational process through the strategic for adapted itself with the fluctuatif changes. This research is descriptive-evaluative used the gap analysis (Parasuraman-et al, 19S6. 1he-re're Jive variables: tangtbte, reliability, responsiveness, assurance and empathy. Then umbero f to^pl"t are 477f rom the WMSCUs tudents,le cturers,e mployeesa nd management' \he resultst iere're gap I (froi employees ide), gap 2,3,4,A tt of the the Sapsc awe gap 5 which shows the dtlferences betwien studints perceive service quality with the services that student hqve. According this evaluation, we could meet the causes of problem and the solution.
Analisis Niat Perilaku Menggunakan Internet Banking di Kalangan Pengguna Internet di Surabaya Widyarini, Lydia Arie
Jurnal Widya Manajemen & Akuntansi Vol 5, No 1 (2005)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

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Abstract

This research describes internet user's acceptance to use internet banking by predicting their behavioral intention to use internet technologies for online banking transaction. Drawing upon both model Technology Acceptance Model and Theory of Planned Behavior (TPB).
Co-Authors Adi Candra, Adi Adi Kurniawan Yusup Agrippina, Yulika Rosita Aloysius Widyawan Louis Ananta, Titus Ogie Gazarda Charly Hongdiyanto Deatri Arumsari Agung Dellarosa, Ivana Elisabeth Supriharyanti Famdale, Christabel Cheryl Gunawan, Erick Theofilus Heriman, Angelyna Loen, Teofilus Christiawan Sanjaya, Jordy Kusuma Santosa, Hadi Sianadewi, Jessica Hani Suparjo Suparjo Wahyudi Wibowo Yuliati - Yulika Rosita Agrippina