Garuda - Garba Rujukan Digital

Comparative Analysis of TopIndoku Resellers: Unveiling B2B Dynamics Between Kalimantan Barat and Beyond Seiko Manito; Nur Afifah; Erna Listiana; Barkah Barkah; Wenny Pebrianti
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i6.3955

This research discusses the influence of service quality, customer satisfaction on loyalty of Topindoku resellers in West Kalimantan and outside West Kalimantan. This research also compared the responses of Topindoku resellers in West Kalimantan and outside West Kalimantan. This research uses quantitative methods with a survey approach. Data will be collected through the use of a questionnaire which will be distributed to Topindoku resellers in West Kalimantan and outside West Kalimantan. Data analysis will involve statistical techniques such as difference tests and path analysis to test the relationship between the variables studied. The results of the research show that there are differences in Service Quality responses between Topindoku resellers in West Kalimantan and outside West Kalimantan. However, there was no difference in Customer Satisfaction and Loyalty responses to Topindoku resellers in West Kalimantan and outside West Kalimantan. The results of service quality have a positive and significant effect on loyalty towards Topindoku resellers in West Kalimantan and outside West Kalimantan. Service quality has a positive and significant effect on customer satisfaction with Topindoku resellers in West Kalimantan and outside West Kalimantan. Customer satisfaction has a positive and significant effect on loyalty towards Topindoku resellers in West Kalimantan and outside West Kalimantan. Apart from that, customer satisfaction can act as a mediator between service quality and loyalty towards Topindoku resellers in West Kalimantan and outside West Kalimantan.

The Influence of Performance Expectancy and Price Value on Favorable Behavioral Intentions Through Satisfaction With Viu Platform Anzil Saputri; Erna Listiana; Barkah Barkah; Ana Fitriana
eCo-Buss Vol. 7 No. 2 (2024): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v7i2.1782

The shift in video consumption from TV to online platforms is increasingly evident, especially among younger demographics who prefer streaming services such as Viu. The Viu platform's success is impacted by users' behavioural intention and perceived price value, which in turn influences user satisfaction and behavioural intention two essential characteristics Viu aims to attain and are critical to a technology's success. This research examines the impact of price value and performance expectancy on the behavioural intention and level of satisfaction of Viu users in Indonesia. This study employs quantitative data as its data type. This research is a causal associative study or cause and effect relationship. The data analysis approach used in this study is Structural Equation Modelling (SEM). Using quantitative methods and questionnaires as a medium for data collection, this study involved 206 respondents who are Viu users in Indonesia. The study's findings demonstrate the strong effect of price value and performance expectancy on satisfaction and favourable behavioural intentions. Satisfaction is a crucial mediator in strengthening the impact of price value and performance expectancy on favourable behavioural intentions.

ANALISIS PENGARUH PERSEPSI MANFAAT, PERSEPSI KEMUDAHAN TERHADAP KEPUASAN dan KEPERCAYAAN MENGGUNAKAN CUPK MOBILE (Studi Pada Anggota CUPK) Kasimun Kasimun; Erna Listiana; Barkah Barkah
Equator Journal of Management and Entrepreneurship (EJME) Vol 11, No 04 (2023): Equator Journal of Management and Entrepreneurship
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/ejme.v11i04.62270

AbstrakPenelitian ini dilatar belakangi oleh kondisi yang dialami oleh Lembaga Credit Union Pancur Kasih (CUPK) untuk meningkatkan kualitas pelayanan dan kepercayaan anggotanya melalui aplikasi CUPK Mobile. Peluncuran aplikasi ini dimulai tahun 2016, dan dikembangkan lagi sehingga ada perubahan fitur serta logo pada tahun 2018. Layanan mobile ini sangat bagus memberikan kemudahan, efektif dan efisien tetapi banyak anggota yang belum menggunakan aplikasi tersebut, dari jumlah anggota CUPK 182.478 orang (data CUPK tahun 2021) jumlah yang download 2042 orang dengan presentasi 1,21% jika dibandingkan dengan jumlah anggota. Dari jumlah pengguna 2042 yang aktif tahun 2018:659 orang dengan presentase 99,5%, 2019: 777 orang presentase 99,7%, 2020:550 orang presentase 98,6%, dan 2021:163 orang mengalami penurunan menjadi 8% pengguna aktif. Penelitian ini bertujuan: 1). Untuk menguji dan menganalisis pengaruh persepsi manfaat CUPK Mobile terhadap kepuasan anggota CUPK. 2). Untuk menguji dan menganalisis pengaruh persepsi kemudahaan CUPK Mobile terhadap kepuasan anggota CUPK. 3). Untuk menguji dan menganalisis pengaruh persepsi manfaat CUPK Mobile terhadap kepercayaan anggota CUPK. 4). Untuk menguji dan menganalisis pengaruh kemudahan CUPK Mobile terhadap kepercayaan anggota CUPK. 5). Untuk menguji dan menganalisis pengaruh kepuasan CUPK Mobile terhadap kepercayaan anggota CUPK. Metode penelitian yang digunakan adalah Analisis Jalur (path analysis) dengan menghitung metode koefisien jalur I dan II. Tempat penelitian, penelitian ini dilakukan pada Lembaga keuangan Credit Union Pancur Kasih, Sedangkan teknik pengumpulan data menggunakan penyebaran kuesioner, dengan populasi adalah anggota CUPK yang menggunakan aplikasi CUPK Mobile dengan sampel adalah anggota yang menggunakan CUPK Mobile, dan data yang memberi tanggapan berhasil dihimpun sebanyak 155. Hasil analisis path menunjukan bahwa variabel persepsi manfaat (X1) = 0.006, persepsi kemudahan (X2)=0.000, kepuasan (Y)=0,001, lebih kecil dari 0.05. Hasil penelitian ini memberikan kesimpulan bahwa variabel X1, X2, dan Y berpengaruh signifikan terhadap variabel Y. Kata kunci: persepsi manfaat, persepsi kemudahaan, kepuasan dan kepercayaan menggunakan CUPK Mobile.

The Influence of Co-branding, Fear of Missing Out (FoMO), and Brand Personality on Brand Preference and Purchase Intention Belinda Putri Widyaningrum; Helma Malini; Erna Listiana; Barkah Barkah; Ana Fitriana
eCo-Buss Vol. 7 No. 3 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v7i3.1783

Indonesia unresolved plastic waste problem has led to the emergence of more environmentally friendly products innovations, such as tumbler. One of the currently popular tumblers is Corkcicle, which is known for its quality and often collaborates with well-known brands. This study aims to understand how co-branding, FoMO, and brand personality jointly influence consumer purchase intention towards Corkcicle products. Brand preference is assumed to be a mediating variable, meaning that these three independent factors first influence brand preference, which then has an impact on consumers purchase intention. A quantitative methodology was employed, gathering data through questionnaires distributed to 220 qualified respondents. The analysis utilized Partial Least Squares Structural Equation Modelling (PLS-SEM) with SmartPLS v.4 software to evaluate the hypotheses based on the responses collected. Findings reveal that co-branding, FOMO, and brand personality have a significant effect on both brand preference and purchase intention for Corkcicle products, with co-branding exerting the most substantial influence.

Do Menu Variety, Service Quality, and Store Atmosphere Influence Customer Satisfaction and Revisit Intention? Bony Fasius; Ana Fitriana; Erna Listiana; Ahmadi Ahmadi
eCo-Buss Vol. 8 No. 1 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v8i1.2589

Coffee shops have grown to play a significant role in Indonesia's coffee-drinking culture. People used to just enjoy coffee at regular coffee shops, but these days, sipping coffee has become a more sophisticated pastime. One of the coffee businesses that is now drawing a sizable customer base is Titik Narasi Coffee. As the number of coffee lovers rises, more businesspeople are interested in starting coffee shops, which is making the sector more competitive. Effective client acquisition and retention strategies are required to handle this competition. Titik Narasi Coffee provides its customers with a range of cutting-edge services in addition to an enticing location idea. In the context of Titik Narasi Coffee, this study attempts to determine the degree to which customer pleasure acts as a mediating variable between service quality and store atmosphere and customer loyalty. A causal design method was used to test the hypotheses, and the SMART PLS statistical tool and structural equation modeling (SEM) were used to analyze the interactions between independent, dependent, and mediating factors. Questionnaires from a sample of 200 respondents were used to gather data.

Pengaruh Price promotion dan Interpersonal Interaction terhadap Online Purchase Intention Gen Z dengan Perceived risk sebagai Mediasi Markel Yosa; Erna Listiana; Irfani Hendri; Ana Fitriana; Ahmadi Ahmadi
eCo-Buss Vol. 8 No. 2 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v8i2.2611

Platform TikTok dengan fitur live streaming telah berkembang menjadi media pemasaran digital yang populer di kalangan Gen Z, karena menawarkan pengalaman belanja yang interaktif. Namun, di balik pengalaman tersebut, terdapat perceived risk yang memengaruhi keputusan pembelian konsumen. Penelitian ini bertujuan untuk mengkaji bagaimana price promotion dan Interpersonal Interaction memengaruhi online purchase intention, dengan perceived risk sebagai variabel mediasi, pada konsumen Gen Z pengguna TikTok dalam konteks produk kecantikan Glad2Glow. Penelitian dilakukan dengan pendekatan kuantitatif menggunakan metode Structural Equation Modeling (SEM) yang diolah melalui SmartPLS 4, dengan data dari 227 responden Gen Z yang pernah mengikuti live streaming TikTok terkait produk kecantikan. Hasil penelitian menunjukkan bahwa consumer-streamer interaction berpengaruh signifikan terhadap Online Purchase Intention (β = 0.264; T = 3.324; p = 0.001) dan consumer-consumer interaction berpengaruh negatif signifikan terhadap perceived risk (β = -0.314; T = 3.117; p = 0.002). Perceived risk sendiri terbukti menurunkan niat beli secara signifikan (β = -0.215; T = 2.727; p = 0.006). Uji mediasi juga menunjukkan bahwa price promotion (T = 2.006; p = 0.045) dan consumer-consumer interaction (T = 2.397; p = 0.017) secara tidak langsung meningkatkan Online Purchase Intention melalui penurunan perceived risk.

Credibility, Parasocial Interaction, and Informative Value: The Role of Trust in Stakeholders’ Decision Intention Roro Ayu Rahmadhani; Rizky Fauzan; Erna Listiana; Nur Afifah; Ahmadi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1922

The rapid growth of influencer marketing in Indonesia, particularly through social media platforms, has heightened the importance of influencer authenticity in shaping audience perceptions and decision-making. However, empirical studies examining the effectiveness of influencers who promote their own brands remain limited. This study aims to analyze the influence of credibility, parasocial interaction, and informative value on stakeholders’ decision intention, with trust serving as a mediating variable, within the context of educational brand management. Using a quantitative approach, data were collected through a questionnaire administered to 217 respondents and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 3. The findings reveal that parasocial interaction has a positive and significant direct effect on decision intention, while credibility, parasocial interaction, and informative value significantly influence trust. In contrast, credibility and informative value do not show a significant direct effect on decision intention. Furthermore, trust is found to significantly mediate the relationships between credibility, parasocial interaction, and informative value and stakeholders’ decision intention. These results imply that effective educational brand management in the digital era should prioritize trust-building strategies by enhancing authentic communication, meaningful engagement, and the quality of information delivered to stakeholders in order to strengthen decision-making outcomes.

Post-Adoption Determinants of Continuance Intention: The Mediating Role of Satisfaction among Indonesian Canva Pro Users Ima Kumala Safmi; Nurul Komari; Erna Listiana; Ana Fitriana; Ahmadi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1940

Cloud-based graphic design platforms have significantly expanded global creative accessibility; however, Canva’s market share in Indonesia has declined by 14.14% to 9.01% despite high digital penetration. This study aims to analyze the post-adoption determinants of continuance intention among Indonesian Canva Pro users by integrating the Expectation Confirmation Model (ECM) and the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). A quantitative approach was employed through a survey of 230 active Canva Pro subscribers, and the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings reveal that confirmation of expectation, perceived enjoyment, and price saving orientation positively and significantly influence satisfaction. Furthermore, satisfaction, confirmation of expectation, and price saving orientation have direct significant effects on continuance intention, while perceived enjoyment affects continuance intention indirectly through satisfaction. Mediation analysis confirms that satisfaction serves as a significant intervening variable linking cognitive, affective, and economic factors to continuance intention, with price saving orientation emerging as the most dominant determinant. These results imply that sustaining subscription-based digital services in utilitarian contexts requires not only fulfilling user expectations and delivering enjoyable experiences, but more importantly, ensuring strong perceived economic value to strengthen long-term user retention strategies.

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