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All Journal Precise: Journal of Economic Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi
Indra Heri Rukmana
Institut Ilmu Hukum dan Ekonomi Lamaddukelleng
Humanities Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Produk, Kualitas Pelayanan dan Persepsi Harga Terhadap Kepuasaan Pelanggan Larut Coffe Indra Heri Rukmana
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 1: Desember 2023
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i1.2730

Abstract

The purpose of this study was to determine the effect of product quality, service quality and price perception partially and simultaneously on customer satisfaction at Larut Coffe. This research uses quantitative methods. The population in this study were the customers of Larut Coffe. The sample used in this study was 100 respondents who were customers of Larut Coffe. In this study, purposive sampling was used, namely a technique with certain criteria, which in this study were buyers who came to Larut Coffe two or more times. The data collection method used is by distributing questionnaires to consumers to get 100 respondents according to predetermined criteria. Then the researcher conducted a survey after first testing the validity and reliability. The data analysis method used in this study is regression analysis. The results of the study prove that partially product quality has a significant and significant effect on customer satisfaction, the service quality variable has a significant effect on customer satisfaction and the price perception variable has a significant effect on customer satisfaction at Larut Coffe.
Pengaruh Suku Bunga dan Inflasi Terhadap Harga Saham Pada Perusahaan Manufaktur Di Bursa Efek Indonesia Indra Heri Rukmana; Fuji Pratiwi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 5: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i5.4266

Abstract

Penelitian ini memiliki tujuan dapat mengetahui bagaimana inflasi dan suku bunga berdampak pada harga saham perusahaan manufaktur pada BEI. Studi yang dilakukan dengan metode kuantitatif. Dokumentasi atau studi kepustakaan adalah teknik pengumpuan data. Analisis ini bermaksud untuk memahami dampak interest rates dan penurunan daya beli uang kepada nilai saham industri manufacture terdapat di Bursa Efek Indonesia. Hasilnya menyatakan walaupun suku bunga serta inflasi berdampak secara partial dan bersamaan akan harga saham perusahaan manufaktur di BEI. Riset yang dilakukan menerapkan pendekatan kuantitatif bersama dengan teknik pengumpulan data dokumentasi. Sejumlah 174 perusahaan pada BEI yang menjadi subjek studi. Metode pengambilan sampel non-profitabilitas digunakan untuk memilih ilustrasi penelitian dari sepuluh bisnis. Kedua faktor ini merupakan variabel bebas, sementara nilai saham merupakan variabel terikat. Hasil penelitian menunjukkan bahwa nilai saham pada industri manufaktur di BEI tidak terpengaruh dengan relevan oleh suku bunga dan inflasi, baik secara parsial maupun simultan, menurut teknik analisis data regresi berganda.
Pengaruh Gaji Terhadap Kepuasan Kerja Karyawan di Lesehan Jetpur Sengkang Syahida; Muria Maulana; Indra Heri Rukmana
Precise Journal of Economic Vol 4 No 2 (2025): Edisi Oktober 2025
Publisher : Yayasan Pengembangan Sumber Daya Insani Lamaddukelleng

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Abstract

Human resources are an important asset in the service industry, including the culinary sector, where employee job satisfaction is a determining factor in service quality and business sustainability. This study aims to analyze the effect of salary on employee job satisfaction at Lesehan Jetpur Sengkang. The research method used is quantitative with a survey approach, where primary data was obtained through distributing questionnaires to 30 respondents and analyzed using validity and reliability tests, simple linear regression, t-test, F-test, and coefficient of determination. The results show that salary has a positive and significant effect on employee job satisfaction, indicated by a regression coefficient value of 0.172 and a significance level of 0.000 (<0.05). The coefficient of determination (R²) of 0.57 indicates that 57% of the variation in job satisfaction is explained by salary factors, while the rest is influenced by other variables outside the model. These findings confirm that a fair, transparent, and workload-appropriate salary system can increase employee motivation, loyalty, and performance. The practical implication of this study is the importance of evaluating compensation policies to create a more productive and sustainable work environment in the culinary industry
Optimalisasi Manajemen Produksi Layanan Digital Bank Syariah Studi Kasus Pada Mobile Banking BSI Andi Yuniarti; Fuji Pratiwi; Indra Heri Rukmana; Muh Yasir; Dewi
Precise Journal of Economic Vol 4 No 1 (2025): Edisi April 2025
Publisher : Yayasan Pengembangan Sumber Daya Insani Lamaddukelleng

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Abstract

Digital transformation in the Islamic banking sector has prompted Bank Syariah Indonesia (BSI) to develop the Byond BSI mobile banking service as an effort to improve efficiency and customer convenience. This study aims to analyze how digital service production management is implemented in the application and identify challenges and optimization efforts. The method used is descriptive qualitative based on literature review. The study results indicate that although Byond BSI has experienced significant growth, obstacles remain such as technical glitches, slow login processes, incomplete features, and the need for enhanced security. BSI has undertaken various improvement efforts, including system updates, digital education, and the development of Sharia-based features. Service optimization is carried out based on the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. If these dimensions are optimally implemented, service efficiency and convenience can be achieved, which ultimately impacts customer loyalty to BSI's digital services.
Co-Authors Andi Yuniarti Dewi Fuji Pratiwi Muh Yasir Muria Maulana Syahida