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All Journal Voteteknika (Vocational Teknik Elektronika dan Informatika) JOIV : International Journal on Informatics Visualization International Journal of Artificial Intelligence Research JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Building of Informatics, Technology and Science Jurnal Mantik Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Informatika dan Sistem Informasi JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Pendidikan dan Teknologi Indonesia Journal of Information Technology (JIfoTech) Jurnal Abdimas Bina Bangsa COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Informatika Teknologi dan Sains (Jinteks) Malcom: Indonesian Journal of Machine Learning and Computer Science DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal INFOTEL SmartComp SAINTEK Infact: Jurnal Sains dan Komputer Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) UPGRADE: Jurnal Pendidikan Teknologi Informasi
Haeni Budiati
Universitas Kristen Immanuel
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Building of Informatics, Technology and Science

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Implementasi Library Textblob dan Metode Support Vector Machine Pada Analisis Sentimen Pelanggan Terhadap Jasa Transportasi Online Laia, Yardiana; Berutu, Sunneng Sandino; Sumihar, Yo’el Pieter; Budiati, Haeni
Building of Informatics, Technology and Science (BITS) Vol 6 No 1 (2024): June 2024
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i1.5090

Abstract

Online transportation services have become an inseparable part of human life today. This research aims to develop an effective sentiment analysis method to measure public opinion about the quality of online transportation services, which has a significant impact on company reputation and public acceptance of these services. In this research, we propose the use of TextBlob library to perform sentiment analysis of public opinion on online transportation services. This library allows to measure the positive, negative and neutral polarity and subjectivity of opinion text collected from Gojek, Maxim and Grab application reviews through Google Play Store. Sentiment analysis steps are carried out starting from data preparation, data pre-processing, data labeling using the Text Blob library. Furthermore, building a sentiment classification model based on the Support Vector Machine (SVM) algorithm through training and testing stages. Model testing results are evaluated with confusion matrix. The results of the analysis with textblob showed that online transportation received the highest positive sentiment of 40.1%, followed by neutral sentiment of 26.7% and negative sentiment of 25.2%. Meanwhile, the model performance measurement results show that the precision obtained the highest value in positive sentiment of 0.93. The recall parameter reaches the highest value in negative sentiment of 0.95 and f1-score in neutral and positive sentiment of 0.92. Thus, this research not only contributes to the development of sentiment analysis classification, but also has a significant practical impact in improving online transportation services and providing useful information to the public, thus encouraging innovation and continuous improvement in online transportation services.
Co-Authors Agustinus Rudatyo Himamunanto Antonius Bima Murti Wijaya Apriani, Apriani Barita Suci Vernando Zebua Bobby Girsang Bolo, Naomi Tena Budet, Vincensa Woytimena Delima Zai Emerita Setyowati Febe Maedjaja Febe Maedjaja Fornieli Gulo Gallu, Apliana Gogor Christmass Setyawan Gulo, Eniria Heri Wijayanto Hermas Rizzal Himamunanto, A. R. Himamunanto, AR Himamunanto, AR. Ina, Osmanila Tamo Jatmika Jatmika Jatmika Jatmika Jatmika Jatmika Juli Supriyanto Gea Kristian Juri Damai Lase Laia, Yardiana Lase, Anan Sosmita Lase, Kristian J.D. Liefson Jacobus, Liefson Lukas Agung Heriputranto Mendrofa, Milka Justine Nauli, Sumitta Nehe, Pius Hermanto Niasiska, Niasiska Olam, Enos Nikodemus P.Hurit, Lud Gerdus Peter1 Putri, Farelia Devi Julia Rudatyo Himamunanto, Agustinus Setiawan Matangkin, Jimmi Setyawan, Gogor C Sumihar, Yo'el Pieter Sumihar, Yo’el Pieter Sunneng Sandino Berutu Supriadi, Joseph Surjawirawan Dwiputranto Swasono, Natan Enggal Tasane, Elshaddai L Timothy Ageng Pracaya Veren, Yolanda Wanda, Melifan Yeong-Chin Chen Yo’el Pieter Sumihar Zalukhu, Talenta Teholi Zendrato, Agus Dirgahayu Ziliwu, Johni Revormasi