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All Journal JURNAL ECONOMIA Journal of Economics, Business, & Accountancy Ventura Competence : Journal of Management Studies (Kompetensi : Jurnal Studi Manajemen) Ekspektra: Jurnal Bisnis & Manajemen The Spirit of Society Journal : International Journal of Society Development and Engagement IJEBD (International Journal Of Entrepreneurship And Business Development) EKUITAS (Jurnal Ekonomi dan Keuangan) IJEEIT : International Journal of Electrical Engineering and Information Technology IJIEEB : International Journal of Integrated Education, Engineering and Business Proceeding of World Conference Jurnal Ilmiah Tata Sejuta STIA Mataram JURNAL EKONOMI (JE) Quantitative Economics and Management Studies Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Ilmu Manajemen Advantage

Baktiono, Agus

Department Of Management Faculty Of Economics And Business Narotama University, Surabaya, Indonesia

Author-ID : 679805

Religion Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The influence of prices, facilities, and promotions on customer satisfaction at Grand Darmo Suite Surabaya Harun Alrasyid Oktabar Sutomo; Ec. R. Agus Baktiono
Journal of World Conference (JWC) Vol. 1 No. 1 (2019): March 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia

Grand Darmo Suite Surabaya Hotel has many determinants in customer satisfaction, these factors are Price, Facilities, and Promotion. And these factors will be examined statistically which aims to determine how much influence the price, facilities, and promotions on customer satisfaction Grand Darmo Suite Surabaya Hotel. The population in this study were guests of the Grand Darmo Suite Hotel Surabaya, who were staying at this hotel. While the determination of samples on customer satisfaction will use a purposive sampling technique, and the data used is primary data with a sample of 85 respondents. The analysis technique used is multiple linear regression analysis. Based on the results of the study indicate that the variables of price, facilities, and promotions have a significant effect on customer satisfaction. And in terms of the closeness between prices, facilities, and promotions on customer satisfaction, the Grand Darmo Suite Surabaya Hotel has a fairly high relationship.

ANALYSIS OF CUSTOMER SATISFACTION OF KINGKOIL MATTRESS PRODUCTS BASED ON CUSTOMER PERCEPTION USING IMPORTANCE PERFORMANCE ANALYSIS (IPA) Chusnul Chotimah; Agus Baktiono; Elok Damayanti
Journal of World Conference (JWC) Vol. 1 No. 2 (2019): November 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia

This study aims to analyze customer satisfaction based on perceptions of brand image, product quality, price, promotion, and distribution. This research was conducted at KingKoil Mattress Boutique Tunjungan Plaza Surabaya. Data collection was carried out to support this study using convenience sampling techniques for 50 respondents and fill out questionnaires. The method used in this study is Importance Performance Analysis (IPA). Based on the results of Importance Performance Analysis, the level of performance and the customer satisfaction are very satisfactory with an average value above 93.75%. This means customers are very satisfied.

The Influence of Product Quality, Service Quality, and Location on Loyalty Customers of Lontong Balap Pak Gendut Surabaya Angga Widi Kristianto; Agus Baktiono
Journal of World Conference (JWC) Vol. 2 No. 3 (2020): May 2020
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/prd.v2i3.235

Customer loyalty is an important key to maintaining the position of the company in the market and creating efficiency and effectiveness of the company because if the company does not build customer loyalty then the possibility of companies having to spend more and more energy to find new customers Therefore this study aims to analyze whether product quality, service quality, and location can affect customer loyalty to make repurchases at that place. This research is quantitative research and multiple linear regression analysis with a sample of 160 respondents. Furthermore, there are four variables used in this study, namely product quality (X1), service quality (X2), location (X3), and customer loyalty (Y). Data collection was obtained from the distribution of questionnaires to customers of Lontong balap mr.Gendut at Surabaya. The results show that product quality variables (X1), service quality (X2), and location (X3) simultaneously have a significant effect on customer loyalty (Y). Then variable product quality (X1), service quality (X2), and location (X3) partially have a significant effect on customer loyalty (Y). Based on the results of this study, business owners of Lontong Balap should maintain product quality, service quality and location placement so that customers remain and always buy at that pleace.

Rentability Analysis of PT. Garuda Indonesia by Using Dupont Method period 2019-2020 Ismi Khoirunnisa; R. Agus Baktiono; Muchamad Arif
Journal of World Conference (JWC) Vol. 3 No. 6 (2021): November 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Financial performance is used as a benchmark for the company to see how far the company can continue to survive and develop, and also to see the overall financial health of the company during a certain period. This research basically aims to measure the financial performance of PT. Garuda Indonesia for the 2019-2020 period by applying a profitability analysis using the Dupont method which is based on a return on equity analysis model. The Dupont method is used to analyze a company's profitability and return on equity by dividing performance into four components: net profit margin, total asset turnover, equity multiplier, and return on investment. PT. Garuda Indonesia is the number one and largest national airline in Indonesia with services and facilities that meet world standards. In 2019, airlines were affected by the Covid-19 Pandemic era which caused a global financial crisis. The results found that the financial performance of PT. Garuda Indonesia in 2019-2020 tends to decline in net profit margin, equity multiplier, and return on investment. Meanwhile, the return on equity showed a figure of -7.65% and in the last year it jumped high by 127.46% where the company was at a loss due to low equity due to excessive debt.

Co-Authors Afrianti, Nadya Mei Amrun Rosyid Ananda Dwi Lestari Ananda Dwi Lestari, Ananda Dwi Anarki Bayu Sadewo Angga Widi Kristianto Ani Wulandari Antikasari, Romadini Arif Hidayat Albar Arimbawa, I Gede Ashari, Chriestine Ayu Budi Juliansyah Christian Rendy Pradana Chusnul Chotimah Damayanti, Elok Dharmani, I.G.A. Aju Nitya Dini Fatmawati Ego Dermawan Harun Alrasyid Oktabar Sutomo Hepy Octalia Elfa Kolina I Gede Arimbawa I Gede Arimbawa I Gedhe Arimbawa I Putu Artaya IGA Sri Deviyanti Intan Nur Aini Ismi Khoirunnisa Kamisutara, Made Lina Safitriani Muchamad Arif Nur Laili Safitri Romadini Antikasari Rossa Adinda Saputri Sadewo, Anarki Bayu Safitri, Nur Laili Sengguruh Nilowardono Setiawan, Eman Shella Yulmaniar Soebandhi, Santirianingrum Soebandi Soebandi Soekiman, JFX Susanto SRI HANDINI Sulistyani Eka Lestari Wahyudiono Wahyudiono Wahyudiono Wahyudiono Wulandari, Ani

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