Articles
Penerapan Metode Korelasi Dalam Mengukur Hubungan Antara Customer Relationship Dengan Customer Loyality
I Putu Artaya, ;
I Gede Arimbawa,
Bisnis dan Manajemen Vol 1, No 1 (2008)
Publisher : Bisnis dan Manajemen
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This research focus on application of customer relationship management in relation with customer loyality. Object of this research is PT Antika Raya Surabaya, because this company had appropriate characteristic with this method.Data is base on quesioner, with 30 respondance who live in Surabaya and customer of his company.According to result of signification test , correlation between all customer variables of customer relationship management with customer loyality has real relation or signification between customer variable relationship with customer loyality .
Pengaruh Sikap Dan Keyakinan Konsumen Dalam Keputusan Pembelian Tepung Terigu Merek Gunung Bromo Produk PT. Bogasari Flour Mils Surabaya
I Putu Artaya,
Bisnis dan Manajemen Vol 1, No 1 (2008)
Publisher : Bisnis dan Manajemen
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This research aim to know, the influence of customer believe n and customer attitude toward customer buying decision during choice raw material of wheat flour for making noodle and bread. Object of this research is noodle manufacture in Surabaya which is PT Bogasari Flour Mills. In the same way, this research using dependence and independence variables. Dependence variable is buying decision and independence variabels are customer believe ( x1) and customer attitude (x2) . Model of analysis aproach is linear multiple regresion with 30 respondance which is a customer of PT Bogasari Flour Mills Surabaya. Sample using random sampling with samples take without any selection between respondance . Answer alternatif using ordinal approach with likert scale method. Validation test using correction item total and shown that all item are valid because value of corrected item total correlation biger than valu of r tabel. Its mean quetion items can be uses to show something .In the other hand for reliable test using Alpha Cronbachs trough cronbach alpha item test and the result is reliable because result of all items bigger than 0.7 (standart correlation) its mean if items of question will be use continously will give respond or result consistatly or never change .Furher more, multiple regresion result shown that customer believe (X1) and customer attitude (X2) has influence to customer buying decision (Y) with partial hypotesa test and simultaneously has significan result. Between both variable independence , customer believe (X1) has dominant influence trough customer buying decision (Y). Value corelation between idependent and dependent variable with partial and simultanous indicator together has strong value above 0.7 . Further more, according this research can show that PT Bogasari Flour Mills Surabaya should increase and growing positive perception of customer during build attitude image and believe image trough customer buying decison
Persepsi Nasabah Tentang Ketanggapan, Keramahan, Kehandalan, Komunikasi, Dan Mengerti Nasabah Terhadap Pelayanan Bagian Prioritas PT. Bank Central Asia Surabaya
Arasy Alimudin, ;
I Putu Artaya,
Bisnis dan Manajemen Vol 1, No 2 (2009)
Publisher : Bisnis dan Manajemen
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Object of this research in one of famous bank in Surabaya which is PT Bank Central Asia, with qualitative research type, cause to know how customer bank perception about service that Bank Central Asia give to customer which is service a main point of customer satisfaction. Perception that tray to measurement using qualitative approachs: responsiveness, communication, durability, hospitality, and understanding customer has satisfaction ones each other during servicing customer. All populations are 1030 customer, take a sample 40 customer which is customer who has deposit 500million rupias
Influence of Conditions on Early Warning in Lowering Levels of Infant Mortality and Health Disorders
Purworusmiardi, Tubagus;
Kamisutara, Made;
Artaya, I Putu;
Sukoco, Agus
Journal of Applied Science, Engineering, Technology, and Education Vol. 1 No. 1 (2019)
Publisher : Yayasan Ahmar Cendekia Indonesia
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DOI: 10.35877/454RI.asci1168
The process of the development of the world of digital technology has affected many areas. One of the central areas experiences penetration of digitization technology is in the area of health. One of the influences that add to the health field is medium with a large number of emerging health applications that can be easily accessed via a smartphone or tablet device. For example, in developed countries currently, examination process health the ear or hearing children have can be done using your smartphone. Through this tool, the doctor can diagnose the infection and prepare the proper treatment for patients. Growing number of mobile applications in the health field will certainly ease the course of patient care. There are currently a lot of digital health applications. For that we researchers designed a program shaped application that can be run over the web and sms gateway, to monitor the health conditions of babies from a variety of disorders. The information disseminated through the web and sms gateway can be accessed easily by the mothers who are nurturing her baby, so that a mother will get the right information on how to care for a baby with healthy and avoid distractions endanger the health of infants. this application may be applied in health centers, posyandu, or hospital.
The Influence of Communication, Team Work, and Organizational Commitment on Improving Employee Performance at PT Seroja Lukindo Lestari Surabaya
Cahya Dewi Anisah;
I Putu Artaya
Journal of World Conference (JWC) Vol. 1 No. 1 (2019): March 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia
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DOI: 10.29138/prd.v1i1.23
The purpose of this research is to determine the relationship between communication, team work, and organizational commitment to the performance of employees at PT Seroja Lukindo Lestari Surabaya. This research is using quantitative method. The population and sample based on questionnaires to employees of PT Seroja Lukindo Lestari Surabaya of 67 respondents. The method of data collection uses interviews, observations and questionnaires. Analysis of the data used validity test, reliability test, classic assumption test and multiple linear analysis test. The results of the research showed Communication (X1), Team Work (X2), and Organizational Commitment (X3) had a significant relationship to employee performance (Y) which have a significant value <0.05.
The Influence of Communication, Team Work, and Organizational Commitment on Improving Employee Performance at PT Seroja Lukindo Lestari Surabaya
Cahya Dewi Anisah;
I Putu Artaya
Journal of World Conference (JWC) Vol. 1 No. 1 (2019): March 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia
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DOI: 10.29138/prd.v1i1.23
The purpose of this research is to determine the relationship between communication, team work, and organizational commitment to the performance of employees at PT Seroja Lukindo Lestari Surabaya. This research is using quantitative method. The population and sample based on questionnaires to employees of PT Seroja Lukindo Lestari Surabaya of 67 respondents. The method of data collection uses interviews, observations and questionnaires. Analysis of the data used validity test, reliability test, classic assumption test and multiple linear analysis test. The results of the research showed Communication (X1), Team Work (X2), and Organizational Commitment (X3) had a significant relationship to employee performance (Y) which have a significant value <0.05.
The Influence of Training, Work Experience, and Competence on Employee Performance at Surabaya Husada Utama Hospital
Hyrnanda Era Dewanti;
I Putu Artaya
Journal of World Conference (JWC) Vol. 1 No. 1 (2019): March 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia
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DOI: 10.29138/prd.v1i1.27
The purpose of this research are for known as training, work experience, and competence towards improving employee performance in Surabaya Rs Husada Utama. This research is a quantitave. The population and samples are based upon questionnaire that had been given to 56 respondesnts of Rs Husada Utama nurse in Surabaya. Data retrieval techniques by interview, observation and questionnaire. Data analysis that had been use are validity test, reability test, classic assumption test, and multiple linier analysis test. The research shows that training (x1) and work experience (x2) and competence (x3) has a significant correlation towards employee performance (Y) the value is < 0,05.
The Influence of Training, Work Experience, and Competence on Employee Performance at Surabaya Husada Utama Hospital
Hyrnanda Era Dewanti;
I Putu Artaya
Journal of World Conference (JWC) Vol. 1 No. 1 (2019): March 2019
Publisher : NAROTAMA UNIVERSITY, Indonesia
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DOI: 10.29138/prd.v1i1.27
The purpose of this research are for known as training, work experience, and competence towards improving employee performance in Surabaya Rs Husada Utama. This research is a quantitave. The population and samples are based upon questionnaire that had been given to 56 respondesnts of Rs Husada Utama nurse in Surabaya. Data retrieval techniques by interview, observation and questionnaire. Data analysis that had been use are validity test, reability test, classic assumption test, and multiple linier analysis test. The research shows that training (x1) and work experience (x2) and competence (x3) has a significant correlation towards employee performance (Y) the value is < 0,05.
Effect of Service Quality, Price, and Facilities on Customer Loyalty to Uniqlo Surabaya
Haris Nur Mutazayid;
Qausya Faviandhani;
I Putu Artaya;
Joko Suyono
Journal of World Conference (JWC) Vol. 3 No. 6 (2021): November 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia
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Financial performance is used as a benchmark for the company to see how far the company can continue to survive and develop, and also to see the overall financial health of the company during a certain period. This research basically aims to measure the financial performance of PT. Garuda Indonesia for the 2019-2020 period by applying a profitability analysis using the Dupont method which is based on a return on equity analysis model. The Dupont method is used to analyze a company's profitability and return on equity by dividing performance into four components: net profit margin, total asset turnover, equity multiplier, and return on investment. PT. Garuda Indonesia is the number one and largest national airline in Indonesia with services and facilities that meet world standards. In 2019, airlines were affected by the Covid-19 Pandemic era which caused a global financial crisis. The results found that the financial performance of PT. Garuda Indonesia in 2019-2020 tends to decline in net profit margin, equity multiplier, and return on investment. Meanwhile, the return on equity showed a figure of -7.65% and in the last year it jumped high by 127.46% where the company was at a loss due to low equity due to excessive debt.
Effect of Service Quality, Price, and Facilities on Customer Loyalty to Uniqlo Surabaya
Haris Nur Mutazayid;
Qausya Faviandhani;
I Putu Artaya;
Joko Suyono
Journal of World Conference (JWC) Vol. 3 No. 6 (2021): November 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia
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Financial performance is used as a benchmark for the company to see how far the company can continue to survive and develop, and also to see the overall financial health of the company during a certain period. This research basically aims to measure the financial performance of PT. Garuda Indonesia for the 2019-2020 period by applying a profitability analysis using the Dupont method which is based on a return on equity analysis model. The Dupont method is used to analyze a company's profitability and return on equity by dividing performance into four components: net profit margin, total asset turnover, equity multiplier, and return on investment. PT. Garuda Indonesia is the number one and largest national airline in Indonesia with services and facilities that meet world standards. In 2019, airlines were affected by the Covid-19 Pandemic era which caused a global financial crisis. The results found that the financial performance of PT. Garuda Indonesia in 2019-2020 tends to decline in net profit margin, equity multiplier, and return on investment. Meanwhile, the return on equity showed a figure of -7.65% and in the last year it jumped high by 127.46% where the company was at a loss due to low equity due to excessive debt.