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All Journal Nuansa Informatika Journal of Information System, Applied, Management, Accounting and Research Jurnal Scientia ATRABIS: Jurnal Administrasi Bisnis (e-Journal) Jurnal Ilmiah Wahana Pendidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Administrasi Kantor AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Study & Management Research Jurnal Ekonomika dan Manajemen International Journal Of Economics Social And Technology Jurnal Entrepreneur dan Manajemen Sains Mandiri: Jurnal Akuntansi dan Keuangan Innovative: Journal Of Social Science Research TEKNO : Jurnal Penelitian Teknologi dan Peradilan Green Economics: International Journal of Islamic and Economic Education Jurnal Publikasi Ekonomi dan Akuntansi
Lies Anggi Puspita Dewi
Universitas Teknologi Digital
Religion Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Analisis Kualitas Pelayanan Terhadap Tingkat Kepuasan Pasien di Rumah Sakit Muhammadiyah Bandung Maulidda, Yusti; Puspita Dewi, Lies Anggi
Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 3 (2025): Oktober: Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimbik.v5i3.1467

Abstract

This study aims to analyze service quality, measure patient satisfaction, and examine the influence of service quality on patient satisfaction at Muhammadiyah Hospital Bandung. The research method used is quantitative, with data collected through a Google Form questionnaire distributed to 83 respondents. The results show that the overall service quality is categorized as good, with an average score of 3.06 on a 4-point scale. The Responsiveness dimension received the highest score (3.15), while the Tangible dimension had the lowest (3.01). Patient satisfaction was in the satisfied category with an average score of 3.10, where 78.3% of respondents reported being satisfied to very satisfied. Statistical analysis revealed that service quality has a positive and significant effect on patient satisfaction, with a correlation coefficient of 0.648 and a coefficient of determination (R²) of 0.420. The t-test result showed a t-count of 7.652 > t-table 1.984 (significance value 0.000), confirming that service quality significantly affects patient satisfaction. Therefore, improving service quality can significantly enhance patient satisfaction at Muhammadiyah Hospital Bandung.
Analisis Tingkat Kepuasan Kerja Pegawai pada PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung Fadilah, Bunga Sri; Dewi, Lies Anggi Puspita
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 4 No. 2 (2024): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v4i2.827

Abstract

This study aims to analyze the level of employee job satisfaction at PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung. The method used in this research is qualitative descriptive method, namely the method of analyzing and classifying or compiling data in such a way that the results of measuring variables are operationalized using numbers so that they can be examined based on theories that are closely related to the problems discussed. The respondents in this study were all employees of PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung. From the results of research that has been done by the author obtained the answer that employee job satisfaction at PT. Kereta Api Indonesia (Persero) Unit Sarana Depo Kereta Bandung is in the sufficient category. Where from the respondent’s part assess indicators such as the job itself, salary, cowokers, superiors, promorions and a supportive work environment and can increase effectiveness and job satisfaction.
Kualitas Sumber Daya Manusia Sebagai Faktor Pendorong Kinerja Karyawan Pada Kantor Desa Singajaya Kecamatan Cihampelas Ihsan Burhanudin; Lies Anggi Puspita Dewi
ATRABIS Jurnal Administrasi Bisnis (e-Journal) Vol. 10 No. 1 (2024): ATRABIS: Jurnal Administrasi Bisnis (e-Journal)-Juni 2024
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/atrabis.v10i1.1873

Abstract

Untuk operasi dan pelayanan di level desa, kualitas sumber daya manusia sangat penting. Studi ini bertujuan untuk melihat bagaimana peran kualitas SDM memengaruhi kinerja karyawan di Kantor Desa Singajaya, yang terletak di Kecamatan Cihampelas, Kabupaten Bandung Barat. Studi ini menganalisis kualitas SDM terhadap efisiensi operasional dan kinerja karyawan di kantor. Hasilnya menunjukkan bahwa kualitas SDM sangat berpengaruh terhadap produktivitas, layanan publik, dan efisiensi operasional. Namun, masalah kualitas sumber daya manusia termasuk keterbatasan akses ke pendidikan formal dan pendidikan lanjutan. Oleh karena itu, untuk meningkatkan kinerja karyawan dan efektivitas secara keseluruhan di Kantor Desa Singajaya, sangat penting untuk mengembangkan sumber daya manusia yang terampil, berpengetahuan luas, dan sangat berdedikasi. Hasil ini memberikan fondasi untuk kebijakan dan strategi operasional yang bertujuan untuk meningkatkan kualitas sumber daya manusia. Meningkatkan kualitas sumber daya manusia pada gilirannya akan menghasilkan peningkatan kinerja karyawan dan pelayanan di tingkat desa. Kata Kunci : Kualitas sumber daya manusia, kinerja karyawan, kantor desa Singajaya.
Optimalisasi Strategi Digital Marketing Terhadap Penjualan Produk Garam (Studi Kasus pada CV Alpha Adi Pratama) Adha Ashari, Rizahra; Anggi Puspita Dewi, Lies
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 5 No. 2 (2025): Mei: Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v5i2.3868

Abstract

This study aims to examine the implementation of digital marketing strategies that can increase the competitiveness of salt products from MSMEs in Indonesia. The method used is descriptive qualitative with a case study approach on one of the MSME salt actors in the coastal area. Data were collected through observation, interviews, and documentation of digital promotional activities carried out by business actors. The results of the study indicate that the use of social media, marketplaces, and SEO techniques can increase product visibility and sales. In addition, obstacles were found in the form of limited digital literacy and price competition. This study suggests the importance of digital marketing training and mentoring so that MSMEs can develop sustainably in the digital era.
Pengaruh Penggunaan Influencer Dalam Sosial Media Marketing Terhadap Kepercayaan Konsumen Pada Produk Coklat Xiujank Dwi Ananda, Rizal; Anggi Puspita Dewi, Lies
Jurnal Ilmiah Wahana Pendidikan Vol 12 No 3.A (2026): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh penggunaan influencer dalam sosial media marketing terhadap kepercayaan konsumen pada produk coklat Xiujank. Di era digital saat ini, media sosial menjadi salah satu platform pemasaran yang efektif, terutama dengan keterlibatan influencer yang memiliki kekuatan dalam membentuk opini publik dan memengaruhi keputusan pembelian. Penelitian ini menggunakan metode kuantitatif deskriptif dengan penyebaran kuesioner kepada 100 responden yang merupakan pengikut akun media sosial Xiujank Chocolate. Data dianalisis menggunakan uji validitas, reliabilitas, regresi linear berganda, uji t dan uji F, serta koefisien determinasi. Hasil penelitian menunjukkan bahwa penggunaan influencer memiliki pengaruh positif dan signifikan terhadap kepercayaan konsumen. Faktor-faktor seperti kredibilitas, daya tarik, dan kesesuaian antara influencer dan merek berperan penting dalam membentuk persepsi dan keyakinan konsumen terhadap produk yang dipromosikan. Temuan ini menunjukkan bahwa strategi pemasaran melalui influencer mampu meningkatkan kepercayaan konsumen terhadap produk Xiujank Chocolate, yang berdampak pada peningkatan loyalitas dan potensi pembelian ulang.
Dinamika Beban Kerja dan Manajemen Kinerja: Studi Kualitatif Terhadap Efektivitas Pegawai di Lembaga Peradilan Lies Anggi Puspita Dewi; Mamok Andri Senubekti
Mandiri : Jurnal Akuntansi dan Keuangan Vol. 5 No. 1 (2026): Februari 2026
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jak.v5i1.1572

Abstract

Penelitian ini bertujuan menganalisis dinamika beban kerja dan implementasi manajemen kinerja serta dampaknya terhadap efektivitas pegawai pada lembaga peradilan tingkat pertama di Indonesia. Studi ini mengisi kesenjangan penelitian terkait penerapan teori Job Demands-Resources (JD-R) dalam konteks manajemen sumber daya manusia peradilan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus tunggal. Data dikumpulkan melalui wawancara semi-terstruktur terhadap 18 partisipan, observasi partisipatif selama 30 hari kerja, dan analisis dokumen resmi, kemudian dianalisis menggunakan analisis tematik refleksif berbantuan NVivo 14. Hasil penelitian menunjukkan tiga temuan utama, yaitu beban kerja berlebih dengan rasio perkara 1:180 per hakim per tahun yang melampaui standar ideal 1:120 dan memicu stres kerja, kompetensi e-court yang mampu mempercepat penyelesaian perkara hingga 30% namun didukung pelatihan formal yang masih terbatas, serta miskoordinasi antarseksi yang memperburuk akumulasi beban kerja. Penelitian ini menghasilkan model konseptual yang mengintegrasikan beban kerja, manajemen kinerja, dan komunikasi organisasi sebagai determinan efektivitas lembaga peradilan serta memberikan implikasi bagi reformasi alokasi SDM dan penguatan pelatihan digital.   This study aims to analyze workload dynamics and performance management implementation and their impact on employee effectiveness in first-level courts in Indonesia. The study addresses a research gap regarding the application of the Job Demands-Resources (JD-R) theory within the context of judicial human resource management. A descriptive qualitative approach with a single case study design was employed. Data were collected through semi-structured interviews with 18 participants, 30 working days of participant observation, and official document analysis, and were analyzed using reflective thematic analysis supported by NVivo 14. The findings reveal three main themes: excessive workload, indicated by a case-to-judge ratio of 1:180 per year exceeding the ideal standard of 1:120 and contributing to work-related stress; e-court competency, which accelerates case resolution by up to 30% but is constrained by limited formal training opportunities; and structural interdepartmental miscoordination, which intensifies cumulative workload pressures. The study proposes a conceptual model integrating workload, performance management, and organizational communication as key determinants of court effectiveness. The findings provide practical implications for workload-based human resource allocation and the strengthening of digital competency training in judicial institutions.
The Role of Cash Waqf in Financing Renewable Energy Projects for Sustainable Islamic Economic Development Lies Anggi Puspita Dewi; Agus Purnomo; Tomas G. Belano
Green Economics: International Journal of Islamic and Economic Education No. 1 (2024): January: Green Economics: International Journal of Islamic and Economic Education
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greeneconomics.v1i1.408

Abstract

This study examines the significant role of cash waqf in financing renewable energy projects for sustainable Islamic economic development. Using a descriptive qualitative approach, the research collects data through case analysis of Islamic social finance institutions involved in renewable energy funding, along with interviews with key informants such as waqf managers and Islamic finance practitioners. The data were analyzed using thematic analysis to identify recurring patterns and key themes related to cash waqf’s application in renewable energy projects. The findings show that cash waqf offers a more sustainable funding model compared to conventional charity. By preserving the principal and only utilizing the income, cash waqf provides long-term resources for clean energy projects. The study also highlights cash waqf’s advantages in terms of accountability and transparency, as waqf institutions are required to provide auditable financial reports. In contrast, conventional charity is often short-term and lacks structured oversight, making cash waqf a more efficient model for financing ongoing projects like renewable energy. The research also identifies challenges in implementing cash waqf, such as regulatory issues and lack of awareness. However, there are significant opportunities to address these challenges through collaborations with Islamic banks and sustainable financial institutions. This study proposes integrating cash waqf with Islamic finance principles and ESG criteria to increase its impact on renewable energy projects. With appropriate regulation and increased awareness, cash waqf can play a crucial role in driving the transition to a sustainable green economy.
Analisis Pengaruh Teknologi Informasi Terhadap Kinerja Karyawan Pada Departemen Kualitas di PT Gelindo Garmentama Selly Yulianty; Lies Anggi Puspita Dewi
JURNAL ADMINISTRASI KANTOR Vol 12 No 2 (2024): Jurnal Administrasi Kantor (Desember 2024)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v12i2.2838

Abstract

This study aims to determine the effect of information technology on employee performance. This study focuses on examining the effect of information technology on employee performance in the quality department at PT Gelindo Garmentama. The data collected in this study is through distributing questionnaires to all employees in the Quality Department who are directly affected by the use of information technology and are thoroughly sampled. The author will analyze data such as the system used and system users. The author analyzes the data using a simple linear regression test to prove the influence between information technology on employee performance. Based on the research results, information technology significantly affects employee performance in the Quality Department at PT Gelindo Garmentama Keywords: Information Technology, Employee Performance, Quality Deppartment
Predicting Customer Dropout from Early Behavioral Data in a Vocational EdTech Platform Lies Anggi Puspita Dewi; Novita Anggraini; Mamok Andri Senubekti
International Journal Of Economics Social And Technology Vol. 5 No. 3 (2026): September 2026
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/ijest.v5i3.2127

Abstract

Customer retention is a strategic concern for enrollment-based educational technology (EdTech) firms, where acquiring a new customer costs far more than retaining an existing one. Churn research in education, however, rests on an unresolved measurement premise: models routinely treat any post-onboarding inactivity as churn, conflating genuine dropouts with fast completers who finish and leave, and they typically require full-course data that arrive too late for intervention. Addressing both gaps, this study develops and validates an early-warning model of customer dropout in a vocational, competency-based EdTech platform in Indonesia aligned with the national work competency standards (SKKNI), using only behavioral data from each customer’s first 14 days. The novelty is at once conceptual and methodological: a completer-aware dropout label requiring both sustained inactivity and the absence of an earned certificate combined with a uniform outcome window that removes censoring bias. Analyzing an operational database snapshot (11 February–28 July 2026) of the SertifiTech.id platform, a cohort of 177 paying customers was studied. Nine behavioral features were engineered under an adapted Recency–Frequency–Intensity framework, and logistic regression, random forest, and gradient boosting were compared through 5-fold stratified cross-validation with odds ratios, SHAP, and permutation importance. Dropout reached 23.2%. Early engagement persistence was the single dominant protective factor, robust across every model family and interpretation method (OR = 0.094), whereas activity breadth proved protective rather than harmful reversing the ‘skimming’ effect obtained under a naive label. The best model attained AUC 0.794 (95% CI 0.718–0.864), and targeting the highest-risk 20% of customers captured 46% of all dropouts (2.3× lift), evidencing a practical two-week early-warning system.
Co-Authors Adha Ashari, Rizahra Agus Purnomo Alzura, Nazira Arif Budiman Dewi, Neng Tina Apriyani Dwi Ananda, Rizal Fadilah, Bunga Sri Gusmiawati, Gusmiawati Handayani, Dede Resti Hendra Sopandi Ihsan Burhanudin Mahardika Agus Setiono Mamok Andri Senubekti Maulidda, Yusti Nina Anita Noor Rahman, Noor Novianti, Nela Novita Anggraini Nurdin, Nurdin Latif padil, muhamad padil Reza Widjaya Risa Rosyidah, Ghina Sani Sopian Selly Yulianty Sudrajat Tanti Tresnawati Tomas G. Belano Widiastutie, Riska