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All Journal ABIDUMASY : Jurnal Pengabdian kepada Masyarakat Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Jurnal Pendidikan Dasar Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Akademik Pengabdian Masyarakat VISA: Journal of Vision and Ideas Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal Public Service And Governance Journal Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Manfaat: Jurnal Pengabdian Pada Masyarakat Indonesia
Binti Azizatun Nafi’ah
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Journal : Public Service And Governance Journal

 1 
Partisipasi Masyarakat Dalam Implementasi Kebijakan Roti 7 Lapis Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya Najwa Tsaniya Anjainah; Ajeng Dwi Larasati; Dewi Rahma Aprilia Paramita; Binti Azizatun Nafi’ah
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2970

Abstract

This study aims to analyze the level of community participation in the “Roti 7 Lapis” program (Response Time 7 Minutes of Free Fire Service) initiated by the Surabaya Fire and Rescue Department. Using a descriptive qualitative approach and Arnstein’s ladder of participation theory, the research explores citizen involvement in reporting, prevention, and early fire response. Data were collected through interviews and observations in two densely populated areas: Sidotopo Jaya and Kedung Rukem. The findings indicate that community participation has reached the "citizen control" level within the partnership stage, although it is not evenly distributed across regions. The main challenges include low public awareness, hoax reports to the 112 call center, and limited access for fire trucks due to environmental conditions. This study demonstrates that the success of the program relies not only on rapid response but also on efforts to foster meaningful community engagement. These findings contribute to the literature on participatory public policy within the context of urban emergency services.
Co-Authors Abiyyu Fawwaz Abrizam Adisty Della Firnanda Ahmad Bagus Rohim Ajeng Dwi Larasati Aldisa Raihan Fitrah Almeyda Ashfi Raihan Alvien Nosiko Amelia Novita Kartikasari Anggie Devitasari Anggraini Sofia Putri Aulia Najmi Laily Aurelia Selvira Oliviani Berlian Surya Maharani Berliana Putri, Prizalia Chesa, Nabilla Cyntya Dwi Permata Desnita Mazaya Choirunisa Dewi Rahma Aprilia Paramita Diana Hertati Diva Citra Irdyanti Diyanti Almira Brylyani Donald K. Monintja Dwi Retno Oktaviani Dzaki Syahriar Ahmad Eka Adinda Nawang Tirta Elmira Zachra Putri Hamidun Elvi Anggino Erzon Fadia Hana Khairani Fernanda Putri Jelita Firda Cahaya Fironika Gabriela Zera Theofani Ginting, Jannesia Evelin Giselia Br. Katerina Bataha Laras Ayu Maulida Zahra Luana Shiany Margareta M. Alghaniy Brilliantsyah Maulida Choirunnisa Minanti Dwi Setianingrum Mochammad David Hardiansyah Muhammad Raka Wibowo Muhammad Rizqi Raihan Bakir Najwa Tsaniya Anjainah Nila Nurlaily Fadhiyah Nisa Febriyanti Noor Abika Diva Ainura Noor Bagas Anggono Prizalia Berliana Putri Putri Hana Febrian Putri Pratami Susanti Rahma Sari Rangga Rasendriya Putra Arianto Reghita Priskilla Harlington Reiga El Rafif Reydiva Novia Hermawan Riesa Winanda Rika Amalia Nayoan Risti Dinar Larasati Rohadatul Sabila Romeo Putra Dirama Sahranafa, Karima Salisyah Salsabilah Salsabila Puspita Wulandari Satria Farras Athallansyah Shafira Zahra Almadea Shava Raysa Mirza Sisilia Srikandi Mukti Umi Sholihatu Marfu’atin Very Y. Londa Wisnu Abdullah Setiadarma Yosua Bambang Adji