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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Multidisplin
Soemino Eko Saputro
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Increasing The Role of Rail-Based Public Transportation to Reduce Congestion in Jakarta Soemino Eko Saputro; Edi Abdurachman; Prasadja Ricardianto; Julison Arifin; Umar Gassing
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i3.2357

Abstract

Problems that cause public transport less desirable because the rail network is still minimal, public transport services still need to be improved, full integration can not be realized and the development of Transit Oriented Development can not be implemented as a whole. This study was conducted to determine whether the service model and public policy were successful, therefore the study used variables namely; Perceived Quality; Trust; Passenger Satisfaction; Perceived Value; Passenger Preference; Passenger Loyalty, Behavior Intention to Purchase, and Transit Oriented Development as moderation. The data analysis methods in this study include Importance and Performance Analysis (IPA), and Structural Equation Model (SEM) with the help of the SMART PLS program. This study used a sample of 400 respondents. Based on the results of the analysis perceived quality, Passenger satisfaction, trust, and Passenger loyalty can have a positive and significant effect on behavior intention to purchase but perceived value does not have a significant effect, so the development of transit-oriented development can have a significant effect on loyalty and behavior intention to purchase. Important performance analysis to improve service performance, namely train travel without obstacles, high reliability, and integrated and single ticket system.
Peran Modernisasi Sistem Ticketing dalam Subsidi Public Service Obligation (PSO) Tepat Sasaran Penumpang Kereta Rel Listrik Asdo Artriviyanto; Lira Agusinta; Edhie Budi Setiawan; Soemino Eko Saputro
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1726

Abstract

Modernisasi sistem ticketing pada layanan Kereta Rel Listrik (KRL) menjadi langkah strategis dalam memastikan efektivitas penyaluran subsidi Public Service Obligation (PSO) yang lebih tepat sasaran. Penelitian ini bertujuan untuk mengevaluasi sistem ticketing konvensional dan merancang sistem ticketing modern yang terintegrasi dengan data kependudukan serta teknologi digital. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan studi kasus pada operator KRL di wilayah Jabodetabek, dilengkapi dengan wawancara mendalam, observasi lapangan, dan studi literatur. Hasil penelitian menunjukkan bahwa sistem ticketing modern berbasis identitas digital dapat meningkatkan akurasi pendataan penumpang, mengurangi potensi penyalahgunaan subsidi, serta mendukung transparansi dan akuntabilitas dalam proses alokasi PSO. Rekomendasi dari studi ini mencakup pengembangan sistem ticketing berbasis NIK (Nomor Induk Kependudukan), integrasi dengan aplikasi digital, serta penerapan sistem evaluasi subsidi berbasis data real-time. Dengan implementasi yang tepat, modernisasi sistem ticketing berpotensi menjadi instrumen vital dalam transformasi layanan transportasi publik yang adil dan berkelanjutan.
Co-Authors Asdo Artriviyanto Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Julison Arifin Lira Agusinta Prasadja Ricardianto Umar Gassing