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All Journal Journal on Education Jurnal Ekonomi Pembangunan West Science Journal Economic and Entrepreneurship Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Bhinneka Multidisiplin Journal Nemui Nyimah Jurnal Sumbangsih IJEMA
Dian Fajarini
Universitas Lampung
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Strengthening MSME Performance Management through Balanced Scorecard-Based KPI Development in Tarahan Village, South Lampung Luthfi Firdaus; Fajrin Satria Dwi Kesumah; Rialdi Azhar; Angga Febrian; Dian Fajarini
ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Vol. 4 No. 6 (2026): November : ASPIRASI : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/aspirasi.v4i6.3067

Abstract

This community service activity aims to strengthen performance management governance in the Sanggar Tapis Rakata Group, a micro, small, and medium enterprise (MSME) producing traditional woven crafts in Tarahan Village, South Lampung. The main problem faced by the partner was the absence of a written strategic business plan and an objective performance evaluation system, relying solely on intuitive daily sales estimates. To solve these issues, a participatory-collaborative approach was implemented through needs assessment, strategic planning workshops, hands-on training in Key Performance Indicators (KPI) formulation based on four Balanced Scorecard (BSC) perspectives (financial, customer, internal business processes, learning and growth), and intensive mentoring. Evaluated using a pre-test and post-test design among 18 key managers and craftspeople, the results showed a significant increase in managerial comprehension by 71.7%, elevating the average score from 48.06 (pre-test) to 82.50 (post-test). The highest comprehension gain occurred in the internal business process perspective (+40.0 points), followed by financial (+36.7 points), customer (+32.2 points), and learning and growth (+28.9 points). The project produced tangible outcomes: a written strategic vision-mission document, 10 tailored KPI matrices, and an operational daily worksheet. Program sustainability is secured through SOP integration and Plan-Do-Check-Act (PDCA) evaluation cycles, contributing to SDGs 8, 9, and 17.
Co-Authors Ananda Marco Ramadhan Sialagan Andrian, Thomas Angga Febrian Aryan Danil Mirza. BR Bintang Rachmainie Poetri Setiawan Dhea Khansa Ariqah Dimas Aji Purnama Emi Maimunah Fajrin Satria Dwi Kesumah Fazle Mawla Farhandhanu Ghania Lutfiya Fazila Harsono Edwin Puspita Ida Budiarty DA Imam Awaluddin Jihan Tsabitha Nur'Azimi Masykur lies maria hamzah Lilla Ananta Maulana Adi Kusuma Mega Mariska Muhammad Mufti Hudani Nindya Eka Sobita Nurbetty Herlina Sitorus Rialdi Azhar Rizka Malia Salsa Olivia Tiara Nirmala Vitriyani Tri Purwaningsih