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All Journal Publik (Jurnal Ilmu Administrasi) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Journal La Sociale JSAP : Journal Syariah and Accounting Public Winter Journal: IMWI Student Research Journal COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Indonesian Journal of Spatial Planning Journal of Management and Administration Provision Jurnal Penelitian Pendidikan Indonesia
Suprapto, Srihandayani
Program Studi Administrasi Publik Universitas Muhammadiyah Gorontalo
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Management and Administration Provision

 1 
The Effectiveness of Application of the Confins System in Consumer Service at BFI Gorontalo Srihandayani Suprapto; Bunga Ratna Deu
Journal of Management and Administration Provision Vol. 1 No. 2 (2021): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (318.607 KB) | DOI: 10.55885/jmap.v1i2.91

Abstract

The research was conducted at BFI Finance of Gorontalo. The type of research was descriptive. Technique collecting data used observation, interview, and documentation. Technique of analysis data used descriptive qualitative. The research aims to examine the application of Confins System at BFI Finance of Gorontalo. The result show that a multi-finance company as a whole from the determination process to control payments to vehicle owners must be appropriate, because ERP Confins which have an operational reporting application, which is useful for producing reports in various forms tailored to the needs of the company, have not been effective in accordance with standards BFI Finance work. BFI Finance of Gorontalo experiences obstacles in terms of content, as well as in the format of the report with the suitability of the vehicle owner, in this case the consumer is different from the name listed in the Certificate of Ownership of Motor Vehicles (BPKB), thus hampering the effectiveness of the running of the compony. Human resources are also an important reason for BFI Finance of Gorontalo for company development that is not only seen from a physical, mental and moral point of view, but from a work productivity perspective.
Application of Good Governance Principles in Digital-Based Services in the Department of Capital Investment and One-Door Integrated Services of Gorontalo City Botutihe, Nuzlan; Suprapto, Srihandayani; Pahrun, Dina Saputri
Journal of Management and Administration Provision Vol. 3 No. 2 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i2.298

Abstract

This research aims to discover the principles of good governance in digital-based services at the Gorontalo City Investment and One-Stop Integrated Service Office. The method uses descriptive research with a qualitative approach and data collection techniques through observation, interviews, and documentation derived from primary and secondary data. This research uses data analysis techniques through data collection techniques, data reduction, data presentation and conclusion drawing. The results showed that the principles of Good Goverance in the One-Stop Integrated Service Investment Office of Gorontalo City, seen from the indicators of transparency, equality/justice, and community participation, have yet to be achieved. This is due to unclear requirements and periods for permit completion, nepotism in the service, and lack of public participation in socialization held by the agency. It is suggested that the government provide appropriate and proper intensive services to all people who come to the Gorontalo City Investment and One-Stop Integrated Service Office and improve the SICANTIK service system so that the purpose of holding SICANTIK can be achieved following what is expected by bathubs, govemment and the community
Co-Authors Ayuba, Maharani Botutihe, Nuzlan Bunga Ratna Deu Dian Fitriani Karim Hulalata, Sandra Irma B. Lolo Kadir, Septian Koto, Arthur Gani Lia Nurhayati Muh. Firyal Akbar, Muh. Firyal Nuzlan Botutihe Pahrun, Dina Saputri Pakaya, Abdul Kadir Priyanti Karia Puhi, Rahmawati Robin Pakudu Sartika Moha, Sartika Sujarwoko Sujarwoko, Sujarwoko Sunarty Suly Eraku Surati Surati Umar Sako, Umar Verawaty Harmain