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All Journal e-GIGI Journal of Indonesian Dental Association MDJ (Makassar Dental Journal) JURNAL ABDI MASYARAKAT INDONESIA (JAMIN) Jurnal Abdimas Kesehatan Terpadu Cakradonya Dental Journal
Juliawati, Mita
Department Of Dental Public Health And Preventive Dentistry, Faculty Of Dentistry, Universitas Trisakti, Jakarta, Indonesia
Dentistry Earth & Planetary Sciences Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Public Health Other

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Patient Satisfaction Level Concerning Dentistry Services during the COVID-19 Pandemic Sandy, Nicholaus; Juliawati, Mita; Andayani, Lia H.
e-GiGi Vol 10, No 1 (2022): e-GiGi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/eg.v10i1.39018

Abstract

Abstract: Patient satisfaction  is a comparison between the patient’s perception of the service received and their expectation before getting the service. The level of patient satisfaction is very important because it could be a measure of the success of a health care facility. The COVID-19 pandemic has an impact on patient satisfaction due to changes in the service flow. This study aimed to determine the level of patient satisfaction with dental services during the COVID-19 pandemic. This is an observational descriptive study with a cross sectional research design. The study was conducted by distributing the patient satisfaction questionnaire to 100 patients who received dental treatment at Puskesmas (Public Health Center) Kampung Sawah, Kecamatan Tanjung Karang Timur, Bandar Lampung. The results showed that 60.1% of patients had high level of satisfaction; 20.08% had moderate level of satisfaction; and 19.32% had low level of satisfaction. In conclusion, the majority of patients who received dental treatment at Puskesmas Kampung Sawah had high level of satisfaction of the services provided.Keywords: patient satisfaction; COVID-19; patient satisfaction questionnaire; dental services Abstrak: Kepuasan pasien merupakan suatu perbandingan antara persepsi pasien terhadap pelayanan yang diterima dengan harapan sebelum mendapatkan pelayanan. Tingkat kepuasan pasien sangat penting karena dapat menjadi tolak ukur keberhasilan suatu fasilitas pelayanan kesehatan. Pandemi COVID-19 memiliki dampak terhadap kepuasan pasien akibat adanya alur pelayanan yang berubah. Penelitian ini bertujuan untuk mengetahui gambaran tingkat kepuasan pasien terhadap pelayanan kedokteran gigi pada masa pandemi COVID-19. Jenis penelitian ialah observasional deskriptif dengan desain potong lintang. Penelitian ini dilakukan dengan menyebarkan patient satisfaction questionnaire kepada 100 pasien yang menerima perawatan kedokteran gigi di Puskesmas Kampung Sawah, Kecamatan Tanjung Karang Timur, Bandar Lampung. Hasil penelitian mendapatkan 60,01% pasien memiliki tingkat kepuasan tinggi; 20,08% memiliki tingkat kepuasan sedang; dan 19,32% memiliki tingkat kepuasan rendah. Simpulan penelitian ini ialah mayoritas pasien yang menerima perawatan kedokteran gigi di Puskesmas Kampung Sawah memiliki tingkat kepuasan yang tinggi terhadap pelayanan yang diberikan.Kata kunci: kepuasan pasien; COVID-19; patient satisfaction questionnaire; pelayanan kedokteran gigi
Pentingnya manajemen waktu untuk menunjang keberhasilan praktik dokter gigi: (The importance of time management in supporting successful dental practice) Mita Juliawati
Makassar Dental Journal Vol. 4 No. 5 (2015): Vol 4 No 5 Oktober 2015
Publisher : Makassar Dental Journal PDGI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (216.598 KB) | DOI: 10.35856/mdj.v4i5.229

Abstract

Pada era globalisasi dan Masyarakat Ekonomi Asia, terutama era persaingan dan kedokteran gigi moderen, dokter gigi perlu meningkatkan layanan guna mempertahankan dan meningkatkan kunjungan pasien, khususnya dengan permasalahan keluhan pasien akan layanan pada praktek dokter gigi; salah satu penyebabnya adalah faktor yang berkaitan dengan waktu, antara lain dokter gigi terlambat, antrean lama, ketidakefisienan mengatur waktu. Artikel ini ditujukan untuk menjelaskan pentingnya manajemen waktu untuk mendukung keberhasilan praktek. Manajemen waktu adalah proses perencanaan dan pengorganisasian waktu yang dihabiskan untuk kegiatan tertentu guna meningkatkan efektivitas, efisiensi dan produktivitas. Penerapan pada praktek kedokteran gigi meliputi perencanaan, penjadwalan, dan pengaturan waktu guna menghindari ketidakefisienan pengaturan waktu. Manajemen waktu yang tepat dan baik menghasilkan efisiensi dan produktivitas lebih besar, reputasi profesional, mengurangi stres dan akan meningkatkan citra layanan klinik. Evaluasi berkala diperlukan untuk meningkatkan kualitas manajemen waktu. Efisiensi manajemen waktu praktek dokter gigi meliputi pengaturan tugas, mengatur jadwal harian tenaga medis, non medis dan pasien, menganalisis tugas harian, menjadwal kegiatan utama, memberi tenggat waktu, dan mengorganisasi alur kerja termasuk mengatur jadwal pasien, mengatur antrian pasien sehingga waktu tunggu berkurang, menghindari keterlambatan dokter dan layanan di klinik. Pengaturan manajemen waktu yang baik akan membuat dokter gigi bekerja‘smarter not harder’ dengan memperoleh lebih banyak hasil dengan waktu yang terbatas. Disimpulkan bahwa seluruh tenaga medis maupun non medis perlu mendukung terlaksananya layanan prima pada praktek dokter gigi, yaitu layanan yang mementingkan kualitas, dalam hal ini manajemen waktu serta bertujuan untuk mencapai kepuasan pasien yang tujuan akhirnya adalah pasien yang loyal dan kembali berobat ke klinik kita.
Pengaruh Musik Instrumental terhadap Kecemasan Pasien pada Tindakan Perawatan Gigi dan Mulut Yunizar, Vania R.; Mita Juliawati; Andayani, Lia H.
e-GiGi Vol. 12 No. 2 (2024): e-GiGi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/eg.v12i2.50562

Abstract

Abstract: Dental anxiety is feeling of fear when visiting a dentist for a dental procedures. Dental anxiety can be caused by many factors such as previous traumatic experience at the dentist, lack of understanding of the dental and oral care procedures, and unpleasant experiences of those around him/her about dental and oral care. Indicators of anxiety can be evaluate with the modified dental anxiety scale (MDAS) and the patient's systemic reaction, namely blood pressure. Reducing anxiety and blood pressure can be overcome with pharmacological and non-pharmacological techniques, one of which is instrumental music. This study aimed to determine the effect of instrumental music on patient anxiety in dental and oral care procedures. This was an experimental study conducted on 63 adult patients. Subjects filled out the MDAS questionnaire to evaluate their level of anxiety and were checked their blood pressure before and after treatment. Data were analyzed using the Wilcoxon test and one-way ANOVA to determine the effect of instrumental music on anxiety. The results showed significant differences in patient anxiety before and after being given instrumental music based on the MDAS questionnaire (p=0.000), systolic blood pressure (p=0.000), and diastolic blood pressure (p=0.000). In conclusion, instrumental music can reduce the patient's anxiety level. Keywords: dental anxiety; blood pressure; instrumental music; modified dental anxiety scale   Abstrak: Kecemasan dental merupakan rasa takut ketika akan melakukan kunjungan ke dokter gigi untuk suatu tindakan kedokteran gigi. Kecemasan dental dapat disebabkan oleh berbagai faktor seperti pengalaman yang traumatik sebelumnya saat ke dokter gigi, kurangnya pemahaman tentang prosedur perawatan gigi dan mulut yang akan dilakukan, serta pengalaman orang di sekitarnya tentang perawatan gigi dan mulut yang tidak menyenangkan. Indikator kecemasan dapat dinilai dengan modified dental anxiety scale (MDAS) dan reaksi sistemik pasien yaitu tekanan darah. Untuk menurunkan kecemasan dan tekanan darah dapat diatasi dengan teknik farmakologi dan non-farmakologi, salah satunya dengan menggunakan musik instrumental. Penelitian ini bertujuan untuk mengetahui pengaruh musik instrumental terhadap kecemasan pasien pada tindakan perawatan gigi dan mulut. Jenis penelitian ialah eksperimental yang dilakukan pada 63 pasien dewasa dengan mengisi kuesioner MDAS untuk melihat tingkat kecemasan dan dilakukan pengecekan tekanan darah sebelum dan setelah perawatan. Data dianalisis menggunakan uji Wilcoxon dan one way ANOVA untuk mengetahui pengaruh musik instrumental terhadap kecemasan.  Hasil penelitian mendapatkan perbedaan bermakna pada kecemasan pasien sebelum dan setelah diberi musik instrumental berdasarkan kuesioner MDAS (p=0,000), tekanan darah sistolik (p=0,000), dan tekanan darah diastolik (p=0,000). Simpulan penelitian ini aialah musik instrumental dapat menurunkan tingkat kecemasan. Kata kunci: kecemasan dental; tekanan darah; musik instrumental; modified dental anxiety scale
Pemanfaatan Youtube sebagai Sumber Pembelajaran untuk Mahasiswa Damayanti, Ning T.; Juliawati, Mita
e-GiGi Vol. 13 No. 1 (2025): e-GiGi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/eg.v13i1.54311

Abstract

Abstract: Technological changes have significant impacts on the field of education. Education via YouTube has increased and has a high rating in the educational sector. Modification of the learning system through social media will become a source of student learning, including clinical tutorials. This study aimed to find out an overview of the utilization of YouTube as a learning resource for students at the Faculty of Dentistry. This was a descriptive and observational study with a cross-sectional design. Respondents were students at the Faculty of Dentistry, Universitas Trisakti class of 2020-2022. Data were obtained from 261 respondents using an online questionnaire through Google form media. Data analysis were presented descriptively with frequency distribution data in the form of tables and diagrams using SPSS. The results showed that the majority of respondents (84.29%) agreed with the statement that YouTube could be an accessible source of learning material with the largest number being the class of 2021 (39.1%), followed by class of 2020 (31.8%) and class of 2022 (29.1%). In conclusion, the utilization of YouTube is important as a source of student learning, one of which is in the clinical tutorial learning process. Keywords: YouTube; clinical tutorials; learning source; students    Abstrak: Perubahan teknologi memiliki dampak yang signifikan dalam bidang pendidikan. Edukasi melalui YouTube pada bidang pendidikan mengalami peningkatan dan menduduki rating yang tinggi. Modifikasi sistem pembelajaran melalui media sosial akan menjadi sumber pembelajaran mahasiswa antara lain tutorial klinik. Penelitian ini bertujuan untuk mengetahui gambaran penggunaan YouTube sebagai sumber pembelajaran mahasiswa Fakultas Kedokteran Gigi. Jenis penelitian ialah observasional deskriptif dengan desain potong lintang. Responden ialah mahasiswa/mahasiswi Fakultas Kedokteran Gigi Universitas Trisakti Angkatan 2020-2022. Pengambilan data diperoleh dari 261 responden menggunakan kuesioner secara online dengan media Google form. Analisis data disajikan secara deskriptif dengan data distribusi frekuensi dalam bentuk tabel dan diagram menggunakan SPSS. Hasil penelitian mendapatkan mayoritas responden (84,29%) menyatakan setuju pada pernyataan YouTube dapat menjadi akses untuk sumber materi pembelajaran dengan angkatan paling banyak ialah pada angkatan tahun 2021 (39,1%), diikuti angkatan 2020 (31,8%), dan angkatan 2022 (29,1%). Simpulan penelitian ini ialah penggunaan YouTube penting sebagai sumber pembelajaran mahasiswa salah satunya dalam proses pembelajaran tutorial klinik. Kata kunci: YouTube; tutorial klinik; media pembelajaran; mahasiswa
Edukasi Pertolongan Pertama Kasus Gawat Darurat Gigi pada Remaja Wilayah Kayu Mas Jakarta Timur Faudah Amin, Meiny; Yusra, Yohana; Juliawati, Mita; Kusnoto, Joko; Ie Elline
JURNAL ABDIMAS KESEHATAN TERPADU Vol. 2 No. 2 (2023): Jurnal Abdimas Kesehatan Terpadu
Publisher : Fakultas Kedokteran Gigi, Universitas Trisakti bekerjasama dengan Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jakt.v2i2.18737

Abstract

Emergency dental issues such as throbbing toothaches, dental trauma (fractures, dislodgment from the gums), teeth pierced by orthodontic wires, and wires from dental braces causing injuries by piercing the gums, are some of the health problems that can result in prolonged suffering for those experiencing them. Every case has a different level of emergency. Although for some people it is not considered a real emergency, it is still a condition that urgently requires proper action before going to the dentist. Therefore, there is a need for increased knowledge to provide first aid before visiting a dentist. Collaborative efforts between medical professionals, alumni, and professional students from the Faculty of Dentistry at Trisakti University conducted an activity involving education for the adolescent community at the Integrated Child-Friendly Public Space (RPTRA) in Kayu Mas, East Jakarta, on March 16, 2023. Before and after the distribution of education, pre and post-tests were conducted, showing significant improvements in knowledge regarding dental emergencies. The conclusion drawn from this activity underscores the importance of knowing the initial steps to handle dental emergencies in order to receive appropriate medical care.
Gambaran Persepsi Mahasiswa Profesi terhadap Budaya Keselamatan Pasien Nabila, Rossa; Juliawati, Mita
e-GiGi Vol. 13 No. 2 (2025): e-GiGi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/eg.v13i2.53452

Abstract

Abstract: Patient safety is a major thing of concern worldwide, particularly for medical personnel in preventing patient injuries during treatment. Patient safety incidents are also a concern for the government and the health community in Indonesia. This study aimed to obtain the perception of patient safety culture among professional students at the Faculty of Dentistry, Universitas Trisakti, specifically at RSGM-P FKG Usakti. This was a descriptive and observational stufy with a cross-sectional design conducted through online. The total number of respondents in this study was 250 professional students at RSGM-P Faculty of Dentistry, Universitas Trisakti. The results showed a response rate of 56.1%. Positive patient safety culture values were at 46.8%, while negative patient safety culture values were at 53.2%. Categorically, positive patient safety culture values were rated as very good (23.2%), good (23.6%), moderate (30.8%), and poor (22.4%). Meanwhile, negative patient safety culture values were rated as moderate (30.8%) and poor (22.4%). In conclusion, patient safety factors still dominate positive perceptions of professional students. Despite the slightly higher percentage of negative patient safety culture value compared to positive value. safety climate factor still dominates the perception of professional students. Keywords: perception; professional dentistry students; patient safety culture    Abstrak: Keselamatan pasien merupakan hal utama yang menjadi perhatian masyarakat dunia khususnya tenaga medis guna mencegah terjadinya cedera pasien selama perawatan. Insiden keselamatan pasien juga menjadi perhatian bagi pemerintah maupun masyarakat kesehatan di Indonesia. Penelitian ini bertujuan untuk mengetahui gambaran dan persepsi budaya keselamatan pasien (BKP) pada mahasiswa profesi di RSGM-P FKG Universitas Trisakti. Jenis penelitian ialah observasional deskriptif dengan desain potong lintang yang dilakukan secara daring. Jumlah responden penelitian ini sebanyak 250 mahasiswa profesi di RSGM-P FKG Usakti. Hasil penelitian mendapatkan response rate sebesar 56,1%. Nilai BKP positif sebesar 46,8%, nilai BKP negatif sebesar 53,2%. Kategori nilai BKP positif ialah nilai sangat baik (23,2%), baik (23,6%), sedang (30,8%), dan kurang (22,4%).Simpulan penelitian ini ialah faktor budaya keselamatan pasien masih mendominasi persepsi positif para mahasiswa profesi. Walaupun hasil nilai budaya keselamatan pasien menunjukan negatif sedikit lebih tinggi daripada positif tetapi faktor keselamatan atau safety climate masih mendominasi persepsi para mahasiswa profesi. Kata kunci: persepsi; mahasiswa profesi Kedokteran Gigi; budaya keselamatan pasien
PENYULUHAN GURU-GURU SEKOLAH MENENGAH TENTANG GANGGUAN MUSKULOSKELETAL PADA REMAJA Marpaung,SpPros.,PhD, Carolina Damayanti; Hanin, Isya; Anggraini, Wita; Juliawati, Mita; Ranggaini, Dewi; Krisna, Yohanes; Michelle, Michelle; Putri, Ni Luh
Jurnal Abdi Masyarakat Indonesia (JAMIN) Vol 6 No 2 (2024): JURNAL ABDI MASYARAKAT INDONESIA (JAMIN)
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jamin.v6i2.19187

Abstract

Musculoskeletal disorders are common issues that affect various age groups, including children and adolescents. In dentistry, a frequently encountered musculoskeletal disorder is temporomandibular disorder, which can significantly impact the quality of life of those affected. Schools play a crucial role in preventing and detecting musculoskeletal disorders among students. However, the literature indicates that teachers' knowledge regarding musculoskeletal disorders generally remains relatively low. Therefore, education and training programs must enhance teachers' understanding of these issues. As part of its commitment to health education, the Community Service Team (PkM) of Universitas Trisakti conducted an awareness program for 100 secondary school teachers at IPEKA Tomang. The program was carried out in two stages, focusing on general musculoskeletal and orofacial disorders. The evaluation results showed an improvement in teachers' understanding of both topics, which is expected to contribute to the prevention and early management of musculoskeletal disorders in schools. 
The Effect of Classical Music on Anxiety: A Pre-Post Design Annisa, Nisrina; Juliawati, Mita
Cakradonya Dental Journal Vol 17, No 2 (2025): Agustus 2025
Publisher : FKG Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/cdj.v17i2.44512

Abstract

Anxiety is a psychological response often experienced by university students when facing exams, which can affect academic performance. Various factors, such as the exam situation, personal experiences, and physical conditions, can worsen anxiety levels. One intervention that is believed to help reduce anxiety is classical music therapy. This study aims to examine the effect of classical music on the anxiety among students at the Faculty of Dentistry. A pre-experimental study was conducted with 165 students from the 2024 cohort of the Faculty of Dentistry at Universitas Trisakti. The research participants completed the ZSAS questionnaire before and after receiving the classical music intervention. The results showed that he Wilcoxon test yielded p=0.000 (p 0.001), indicating a statistically significant difference between scores before and after the classical music intervention, based on the ZSAS questionnaire. The limitation of this study lies in its participants, who were restricted to a single cohort of students, and in the study design. It can be concluded that classical music has the potential to reduce students anxiety levels.
Marketing Strategy in Dental Practices: A Scoping Review Study Juliawati, Mita; Juslily, Marta; Fathiah, Khalda; Emily, Laura; Aurelius, Thomas; Budiono, Jessica
Journal of Indonesian Dental Association Vol 6 No 2 (2023): October
Publisher : Indonesian Dental Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32793/jida.v6i2.1041

Abstract

Introduction: Knowledge and skills required for a dentist to be able to manage dan promote their dental practice are not only clinical skills but also managerial skills. One of which is the marketing and its strategy. Marketing need to be implemented in dental services. Objective: To determine the marketing strategies in dental services. Method: The research design used for this manuscript is literature the review. The selection criteria for the articles are experimental and cross-sectional studies. Articles were obtained using electronic databases Google Scholar with the keywords "dental services marketing" AND "marketing strategy" AND "advertising in dentistry" AND "dental practices" AND "dentist patient" AND "social marketing" AND "marketing platform" AND "social media or twitter or instagram or facebook or website”. Result: A total of 367 articles were identified after screening and removing duplicates, 11 journals met the inclusion criteria. These studies mainly covered the field of dental education and research on marketing strategies through social media in various countries. Conclusion: Social media is one effective marketing strategy in attracting patients to come to dental clinics. However, in some studies, social media is considered to have less influence on patients' considerations choosing a dentist. Social media platforms preferred by dentists as marketing platforms are LinkedIn, Facebook, Instagram, Twitter, and WhatsApp. One critical issue in the use of social media is related to ethical and privacy perspectives.
Co-Authors Andayani, Lia H. Annisa, Nisrina Aurelius, Thomas Budiono, Jessica Damayanti, Ning T. Elline, Elline Emily, Laura Fathiah, Khalda Isya Hanin Joko Kusnoto Juslily, Marta Krisna, Yohanes Marpaung,SpPros.,PhD, Carolina Damayanti Meiny Faudah Amin Michelle, Michelle Nabila, Rossa Ni Luh Putri Ranggaini, Dewi Sandy, Nicholaus Wita Anggraini Yohana Yusra Yunizar, Vania R.