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All Journal Dinamika Pendidikan "Indonesian Journal of Devotion and Empowerment (IJDE) "
Aan Ikhsananto
Universitas Negeri Semarang
Economics, Econometrics & Finance Other

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Model for Sustainability Improvement of Student Satisfaction Based on Service Quality: Testing the American Customer Satisfaction Model in Higher Education Teguh Hardi Raharjo; Ismiyati Ismiyati; Aan Ikhsananto
Dinamika Pendidikan Vol. 19 No. 1 (2024): Dinamika Pendidikan
Publisher : Economics Education Department Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/dp.v19i1.7995

Abstract

This research aims to empirically investigate the antecedents and consequences of student satisfaction with programs provided by higher education institutions and identify service quality attributes that need to be improved. This research uses the American Customer Satisfaction Model (ACSM) as an analytical lens. The unit of analysis in this research concentrates on students who are studying at Semarang City Universities. Partial Least Squares (PLS) estimation is used to test measurement models, estimate the predictive power of theoretical models, and obtain the SSI score. Although student satisfaction is a complex concept, this model has proven to be an accurate estimator. The research results show that student satisfaction is entirely satisfactory, with an SSI score of 68.75. Through the Structural Measurement Method, it was found that perceived benefits and interactions in the process had the most significant influence on satisfaction. This research contributes to discussions about service quality by highlighting the role of perceived usefulness and aspects of the interaction process as factors shaping service quality. Apart from that, this research also reinforces the discussion regarding the relationship between student satisfaction and complaints by showing that this relationship is negative if managed by producing graduates loyal to the university.
Strengthening The Competence of Writing Scientific Articles for Indonesian School Teachers in Bangkok to Improve The Quality of Education Kuat Waluyo Jati; Indah Anisykurlillah; Richatul Jannah; Aan Ikhsananto; Tiara Dwi Lestari
Indonesian Journal of Devotion and Empowerment Vol. 6 No. 2 (2024): December
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/2a4jeg09

Abstract

One of the complaints faced by teachers at the Indonesian school of Bangkok was writing scientific articles and then publishing them in academic journals. The complaint was based on various considerations faced by teachers at the Indonesian school of Bangkok, namely (1) the absence of a socialization program for publishing articles from research activities; (2) lack of understanding related to the procedures, techniques, and methods of publishing scientific articles in reputable national and international journals; (3) lack of motivation, self-confidence, and experience to publish in reputable national and international journals. Participants in this community service activity were academics at the Indonesian School of Bangkok. This service was carried out using a participatory training model through socialization and training. After that, it continues with assistance in writing and publishing scientific articles. The socialization and training materials covered the basics of writing scientific articles until the publication process; methods, techniques, and methods of scientific publication. The success of the training process and results were measured using questionnaires and evaluation sheets from the participants. The results of this community service were an increase in the teacher competence of Indonesian school of Bangkok in the skills and understanding of writing until the publication of scientific articles in reputable national and international journals.
Improving Writing Skills of Santri Through English Training Program at Pondok Pesantren Fahrur Rozi; Aan Ikhsananto; Ayesha Shifa Nazira; Septiani Kartika Sari; Elisa Oktafiani
Indonesian Journal of Devotion and Empowerment Vol. 6 No. 2 (2024): December
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/xfdt1t04

Abstract

There are four aspects of English skills: reading skills, writing skills, listening skills, and speaking skills. Writing skills are often also called the art of writing because strategies must be made to get a good response from the readers.  This community service aims to assist santri at Pondok Pesantren Putra Putri as Salafy Al Asror Patemon Gunungpati Semarang to improve their writing skills to prepare for employment through English Language Training. It is the right solution to help them learn how to write application letters, prepare for interviews, and develop strategies for answering interview questions in English. This training is accompanied by experienced English and Economics lecturers who create a positive and supportive environment and increase consistency in sharpening the santri' skills. This community service is implemented offline (outside the network) at Pondok Pesantren Putra Putri as Salafy Al Asror Patemon Gunungpati Semarang for one day. Santri can write application letter and have good interview skill in English. Then, the community service results a video and other documents. The expected output targets are publishing articles in journals and mass media publications.
Co-Authors Ayesha Shifa Nazira Elisa Oktafiani Fahrur Rozi Indah Anisykurlillah Ismiyati, Ismiyati Jati, Kuat Waluyo Richatul Jannah Septiani Kartika Sari Teguh Hardi Raharjo Tiara Dwi Lestari