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All Journal Jurnal Keperawatan Priority Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Triwikrama: Jurnal Ilmu Sosial
Sitti Subaedah
Program Studi Pemnas, FIP, Universitas Negeri Medan
Humanities Dentistry Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL TOWARDS COMMUNITY HEALTH CENTER HEALTH SERVICES Ndruru, Efranita Somasi Crownlina; Asriwati, Asriwati; Subaedah, Sitti
Jurnal Keperawatan Priority Vol. 7 No. 2 (2024)
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jukep.v7i2.5546

Abstract

High patient satisfaction will indicate how well the health center is able to provide high-quality medical care. The Service Quality Approach (SERVQUAL) can be used to measure the level of patient satisfaction consisting of fitness, assurance, physical evidence, empathy, and responsiveness. This study examines how satisfied BPJS patients are with medical services. This study was conducted at the Bawomataluo Health Center in Fanayama District. Sampling was carried out using the Accidental Sampling method totaling 99 people. The results of the study showed the influence of reliability, assurance), real evidence, empathy, and no influence of responsiveness to health services. The conclusion of this study is that there is no influence when viewed from the five dimensions in terms of performance level, but there is an influence when viewed from the aspects of completeness, assurance, physical evidence, empathy, and responsibility on the level of BPJS patient satisfaction with health services. It is hoped that the Health Center can improve patient happiness, including attention from health workers who are very important in meeting patient needs to get special care.
ANALISIS FENOMENA PENGEMIS DI KOTA MEDAN SEBAGAI CERMIN PATOLOGI SOSIAL: ANALISIS FAKTOR LINGKUNGAN SOSIAL Susanti, Sani; Subaedah, Sitti; Ridoansih, Thomas; Br. Sinuhaji, Ester Mega Rani; Br. Nadeak, Sonya Febiola; Siregar, Tri Oktavia; Tamba, Maria
Triwikrama: Jurnal Ilmu Sosial Vol. 5 No. 8 (2024): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v5i8.7361

Abstract

Fenomena pengemis boneka di Kota Medan mencerminkan disfungsi sosial yang kompleks akibat pengaruh faktor ekonomi, sosial, dan budaya. Penelitian ini bertujuan untuk menganalisis fenomena tersebut melalui perspektif patologi sosial dengan menggunakan metode deskriptif kualitatif. Hasil penelitian menunjukkan bahwa keterbatasan pendidikan, tekanan ekonomi, dan budaya kerja informal menjadi faktor dominan yang mendorong individu untuk menjadi pengemis boneka. Fenomena ini juga mencerminkan kemiskinan struktural dan kegagalan institusi sosial dalam melindungi kelompok rentan, khususnya anak-anak. Dengan memahami dinamika sosial-ekonomi ini, penelitian ini memberikan wawasan penting untuk merancang kebijakan intervensi yang lebih efektif dalam mengatasi patologi sosial di Kota Medan. The doll beggar phenomenon in Medan City reflects complex social dysfunction caused by economic, social, and cultural factors. This study aims to analyze the phenomenon through the lens of social pathology using a descriptive qualitative method. The findings reveal that limited education, economic pressure, and an informal work culture are the dominant factors driving individuals to become doll beggars. This phenomenon also reflects structural poverty and the failure of social institutions to protect vulnerable groups, particularly children. By understanding these socio-economic dynamics, the study provides critical insights for designing more effective intervention policies to address social pathology in Medan City.
Analysis of the Implementation of the First Level Outpatient Referral for Bpjs Kesehatan Participants at the Medan City Exemplary Health Center in 2023 Lubis, Anisah; Asriwati, Asriwati; Subaedah, Sitti
PROMOTOR Vol. 8 No. 1 (2025): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i1.1030

Abstract

The Social Security Administration Agency or BPJS Kesehatan recorded a total of 267.31 million participants as of December 31, 2023. If they need follow-up services by a specialist doctor, BPJS Kesehatan participants can be referred to second-level health facilities or secondary-level health facilities. The causes of the high number of referrals at the Teladan Health Center are due to: inadequate availability of doctors, delays in the availability of drugs and frequent vacancies in drug stocks, lack of availability of medical facilities and medical equipment and the implementation of the FKTP function as a gatekeeper does not follow the established rules. This research is a qualitative descriptive research, which is a research method that is carried out with the main purpose of making an overview or description of a situation objectively, with a semi-structured interview method, which is a type of interview that includes the category of in-depth interviews recorded using a tape recorder where in its implementation it is freer when compared to structured interviews. The results of the study obtained from this study are that there are still many referrals on their own request because patients do not trust the health center, resulting in a high number of referrals. The number of health workers at the Teladan Health Center has met the standards, but neurologists and cardiologists are needed because many of the patients referred have internal diseases. Medicines, medical devices, medical device facilities and infrastructure facilities at the Teladan Health Center are incomplete and there is a lack of public knowledge about the gatekeeper concept so that there are frequent APS referrals. It is hoped that the Exemplary Health Center to the Head of the Health Center will propose the addition of Specialist Doctors to the Medan City Health Office, re-evaluate drug planning, provide socialization to the public about JKN, especially the tiered referral system and about the gatekeeper concept. The Medan City Health Office is also expected to collaborate with health centers in completing medical equipment and medicine facilities.
Co-Authors Abdul Hakim Daulae Anisah Lubis Asriwati, Asriwati Br. Nadeak, Sonya Febiola Br. Sinuhaji, Ester Mega Rani CICIK SURIANI Didi Febrian Fauziyah Harahap MANSUR AS Ndruru, Efranita Somasi Crownlina Rehlitna Fransiska Sitepu Ridoansih, Thomas SANI SUSANTI Siregar, Tri Oktavia Syahmi Edi Tamba, Maria