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Analysis of Waiting Time for Patient Service Using Lean Concept in Outstanding Installations Stella Maris Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla
International Journal of Medicine and Health Vol. 4 No. 1 (2025): International Journal of Medicine and Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijmh.v4i1.5469

Abstract

Hospitals worldwide are increasingly concerned about the performance of outpatient services, which contribute significantly to their revenue and are projected to surpass inpatient services in importance. As the demand for medical care continues to grow, outpatient services could generate even greater financial returns for hospitals. This study aims to evaluate patient service wait times at Stella Maris Hospital Makassar's outpatient department using the lean methodology. A mixed-methods approach was employed, involving the measurement of wait times for 100 patients and interviews with eight informants, including the head of the outpatient department (1 person), admission officers (3 individuals), the hospital director (1 person), and nurses (3 individuals). The interview data were analyzed through processes of data reduction, visualization, and conclusion formulation. A patient care process flowchart was created to assess data quality. Findings indicate the absence of an integrated hospital information system (SIMRS), leading to issues such as long queues at the pick-up counter, delays in doctor availability, and inefficiencies in order processing. Recommendations include integrating SIMRS across the hospital, implementing system improvements, and quantifying outcomes for effective decision-making.
Sosialisasi Pentingnya Perilaku Bersih dan Hidup Sehat (PHBS) Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani; Mene Paradilla
Jurnal Inovasi Pengabdian Masyarakat Vol 2 No 1 (2025): JIPMAS : Journal Inovasi Pengabdian Masyarakat
Publisher : Journal Inovasi Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Community service aims to provide an understanding of clean and healthy living behavior to the community. Through socialization that has been carried out well, participants are given knowledge about the steps for healthy living so that personal awareness is formed, the family and all its members are able to help themselves in the health sector and have an active role in community activities. Interactive and participatory counseling methods are used to invite participants to be actively involved in learning. Before the socialization, participants filled out a questionnaire to measure their understanding and attitudes regarding clean living. The results of the questionnaire are the basis for an initial evaluation to determine the level of knowledge and awareness of participants before socialization is carried out. After socialization, participants were asked to fill out the same questionnaire to evaluate changes in their understanding, attitude and readiness towards clean living. The evaluation results showed a significant increase in participants' understanding of the steps for living a life that maintains cleanliness and meets health standards. This evaluation provides an indication that the PHBS socialization has had a positive impact on participants in increasing their awareness and preparedness for fires. As a further step, it is necessary to carry out regular monitoring and evaluation to ensure the continuity of the understanding and attitudes that have been improved by participants. Collaboration with related parties such as village or sub-district officials and health services can also strengthen efforts to improve the level of public health.
The Influence Of Quality Of Work Life On The Performance Of Nurses At Majene Regency General Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla; Iqbal Mochtar
International Journal of Health and Medicine Vol. 1 No. 3 (2024): July : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v1i3.30

Abstract

One thing that hospitals must consider is the performance of nurses. Performance is the achievement or result in terms of quality and quantity of an employee for their work in accordance with the directions and responsibilities given by their superiors. The aim of this research is to analyze the influence of Quality of Work Life on the Performance of Inpatient Installation Nurses at Majene Regency General Hospital. The research method uses a quantitative approach using an analytical observational design with a cross sectional approach, sampling was carried out using random sampling of 85 respondents. The population in this study were all nurses with employee status who provided services and were on duty in the Inpatient Room at Majene Regency General Hospital, namely 134 people. The results of the research show that there is an influence on the variable quality of work life based on the work life dimension with a p value of 0.008 < 0.05, work world with a p value of 0.001 < 0.05, work context with a p value of 0.004 < 0.05, and work design with a p value 0.013<0.05. It is recommended that hospital management improve the Quality of Work Life for nurses by revising the system for distributing compensation for medical services, improving and the work environment security system.
Korelasi Beban Kerja Dengan Kinerja Perawat Andi Niartiningsih; Noviani Munsir; Nurul Hidayah Nur; Nur Miftahul Jannah; Mene Paradilla; Nurfitriani
Jurnal Olahraga dan Kesehatan Indonesia (JOKI) Vol 3 No 2 (2023): Jurnal Olahraga dan Kesehatan Indonesia (JOKI)
Publisher : Sekolah Tinggi Olahraga dan Kesehatan Bina Guna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55081/joki.v3i2.874

Abstract

Kinerja adalah kuantitas atau kualitas sesuatu yang dihasilkan atau jasa yang diberikan oleh seseorang yang melakukan pekerjaan. Penelitian ini bertujuan untuk menganalisis hubungan beban kerja dengan kinerja perawat di RSUP Dr. Tadjuddin Chalid Makassar. Jenis penelitian yang dilakukan adalah penelitian kuantitatif menggunakan studi observasional dengan desain cross sectional study. Sampel pada penelitian ini adalah perawat Instalasi Rawat Inap di RSUP Dr. Tadjuddin Chalid Makassar dengan proporsional random sampling yang berjumlah 73 responden. Analisis penelitian menggunakan Uji Chi Square dengan taraf signifikan 0.05. Hasil penelitian menunjukkan beban kerja tinggi berhubungan dengan rendahnya kinerja perawat, maka semakin tinggi beban kerja maka kinerja perawat tersebut akan menjadi rendah karena perawat melaksanakan tugas keperawatan yang tidak sesuai dengan tanggung jawabnya sehingga pelayanan yang diberikan akan kurang maksimal. Disarankan untuk beban kerja sebaiknya, meningkatkan pengetahuan dan keterampilan yang dimiliki perawat sehingga mampu mengimbangi sulitnya pekerjaan melalui pemberian pelatihan-pelatihan, perlunya meningkatkan manajemen keperawatan dengan membuat SOP khususnya pembagian tugas dan waktu bekerja perawat sehingga dapat disesuaikan dengan beban kerja perawat.
Analisis Aktivitas Value Added dan Non Value Added Menggunakan Value Stream Mapping di Apotek Rawat Jalan Niartiningsih, Andi; Paradilla, Mene; Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Takwa, Muhammad
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.47602

Abstract

Value stream mapping is a tool in lean management used to identify activities that provide added value to customers and activities that do not provide added value (non value added) that can cause waste. The purpose of this study was to analyze value added and non value added activities using value stream mapping in the outpatient pharmacy of Haji Regional Hospital, Labuang Baji Regional Hospital and Makassar City Regional Hospital. This type of research is quantitative research using a sequential explanatory approach. The sample in this study used 110 prescription samples at the pharmacy. Data analysis in this study used univariate tests. The results showed that based on value stream mapping, the value added (VA) guarantee for finished drug prescriptions was 14.06 minutes (24.58%) and non value added (NVA) was 43.13 minutes (75.42%). Cash-based drug prescriptions VA 32.45 minutes (59.10%) and NVA 22.45 minutes (40.90%). Mixed drug prescriptions guaranteed VA 40.59 minutes (57.87%) and NVA 29.54 minutes (42.13%). The drug prescription became a cash mixture of VA 37.9 minutes (24.98%) and NVA 113.8 minutes (75.02%). The calculation of the ratio of value added to non-value added exceeded 30%, meaning it is not a lean enterprise. It is recommended that hospital management reduce waiting time, optimize drug stock, and train human resources to speed up the service process.
Patient Experience Terhadap Kepuasan Pasien Pengguna Mobile JKN RSUD Majene Sulawesi Barat Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Niartiningsih, Andi; Paradilla, Mene; Takwa, Muhammad
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.49208

Abstract

Eksplorasi “a new model of care” dalam penyelenggaraan pelayanan rumah sakit saat ini untuk meningkatan kualitas dan mutu pelayanan sangatlah penting dan dibutuhkan. Salah satunya dengan pengembangan kualitas yang berfokus pada pasien yaitu patient experience karena memberikan kesempatan kepada penyedia pelayanan untuk meningkatkan strategi pembuatan keputusan, dan untuk memenuhi harapan pasien. Mobile JKN, sebagai aplikasi layanan kesehatan yang digunakan oleh jutaan peserta, sering kali mendapat keluhan terkait keterlambatan sistem dalam memproses permintaan pengguna. Hal ini berdampak langsung pada kepuasan, terutama ketika pengguna memerlukan layanan cepat dalam situasi darurat atau mendesak.Tujuan dari penelitian ini adalah menganalisis hubungan patient experience terhadap kepuasan pasien pengguna Mobile JKN di RSUD Majene Sulawesi Barat. Metode yang digunakan adalah metode kuantitatif dengan pendekatan cross sectional study, dengan sampel sebanyak 150 responden. Hasil penelitian menujukkan terdapah hubungan yang signifikan antara patient experience terhadap kepuasan pengguna mobile JKN di RSUD Majene Sulawesi Barat. Keberhasilan penggunaan aplikasi Mobile JKN dalam meningkatkan kepuasan pengguna akan memperkuat citra rumah sakit dan mempercepat pencapaian universal health coverage secara digital. Oleh karena itu, peningkatan kualitas layanan digital bukan sekadar perbaikan teknis, tetapi juga bagian dari kebijakan strategis jangka panjang dalam pelayanan publik yang berkeadilan.