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All Journal The Asian Journal of Technology Management (AJTM) JSKK (Jurnal Sains Keolahragaan dan Kesehatan) ACCRUALS (Accounting Research Journal of Sutaatmadja) International Journal of Research in Community Services International Journal of Quantitative Research and Modeling Jurnal Abdimas Kartika Wijayakusuma Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Journal of Trends Economics and Accounting Research
Septiarini, Eka
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Pengaruh Service Experience dan Service Quality terhadap Loyalitas Pelanggan yang Dimoderasi oleh Kepuasan Pelanggan di Fitness Center Khusus Wanita di Kota Bandung Septiarini, Eka
JSKK (Jurnal Sains Keolahragaan dan Kesehatan) Vol 8 No 1 (2023)
Publisher : Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/jskk.2023.8.1.1

Abstract

People now realize the importance of health as an investment for the future. This is marked by the development of a fitness center in Bandung. Women are quite selective in choosing a place to do their physical activity. Not all women are comfortable exercising in places mixed with the opposite sex. Service experience and service quality are two strategic variables that are important in increasing competitiveness. The objective  of this research is to observe the moderating effect of customer satisfaction of service experience and service quality on customer loyalty. This research was obtained by distributing questionnaires to 253 respondents (customers) who are actively doing sports at a women's fitness center. The process of quantitative analysis using simple regression method, multiple linear regression and MRA (Moderated Regression Analysis) analysis. The results show that the variable customer satisfaction moderates service experience and service quality on customer loyalty by 27.8% and 34.8%, respectively. Results of  this study showed customer satisfaction is moderating variabel on service experience and service quality to customer loyalty. Keywords: service experience, service quality, customer satisfaction, customer loyalty, fitness center
Kampanye Kesadaran Lingkungan: Strategi Mengenalkan dan Menjual Produk Daur Ulang atau Jasa Pengelolaan Sampah di Kelurahan Melong Kecamatan Cimahi Septiarini, Eka; Ernawadi, Yadi; Herawati, Siti; Adialita, Tania; Nurtjahjadi, Edi; Sigarlaki, Faizal Fardhani; Nurmansyah, Abdul Ahmad Hafidh; Dhameria, Vita; Putra, Hariyadi Triwahyu; Ahmad, Lukni Burhanudin; Supriyadi, Cecep
Jurnal Abdimas Kartika Wijayakusuma Vol 6 No 4 (2025): Jurnal Abdimas Kartika Wijayakusuma
Publisher : LPPM Universitas Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/jakw.v6i4.1065

Abstract

Kota Cimahi menghasilkan sampah sekitar 230 ton per hari, sementara kuota yang ditetapkan oleh TPA Sarimukti tidak lebih dari 100 ton per hari. Salah satu wilayah di Kota Cimahi yang turut berkontribusi memproduksi sampah adalah Kelurahan Melong Kecamatan Cimahi, tepatnya berada di RT 9, RT 10, dan RT 11. Masyarakat di lingkungan ini belum membiasakan membatasi timbulnya sampah, melakukan daur ulang sampah, dan/atau memanfaatkan kembali sampah sehingga memiliki nilai ekonomi. Oleh karena itu, tim pengabdian kepada masyarakat turut berpartisipasi membantu Pemerintah Kota Cimahi dalam program akselerasi mewujudkan masyarakat sejahtera di wilayah Melong melalui kampanye reduce, reuse, dan recycle (3R). Metode yang digunakan adalah pendekatan diseminasi berbasis edukasi singkat dalam durasi 2–3 jam. Secara keseluruhan, hasil kegiatan menunjukkan bahwa intervensi berupa edukasi dan pelatihan terbukti efektif dalam meningkatkan pengetahuan, kesadaran, dan motivasi masyarakat terkait pengelolaan sampah berbasis reduce, reuse, dan recycle (3R). Temuan ini mempertegas pentingnya strategi edukasi berbasis partisipasi dan motivasi kolektif dalam mewujudkan lingkungan yang bersih dan berkelanjutan.
Co-Authors Aas, Raihan Elian Abdullah, Riono Aulia Adialita, Tania Ahmad, Lukni Burhanudin Arief Prayitno Dewi Rahmi Dhameria, Vita DIAN LESTARI Dudung Juhana Hardiningtya, Kishanty Hariyadi Triwahyu Putra Herawati, Siti Horas Djulius Irsyadi, Faiz Karamang, Ezra LIA SITI HALIMAH Lukni Burhanuddin Ahmad M. Yogi Riyantama Isjoni Muthiah, Ceha Mutiah, Ceha Natita, Rendi Kusuma Nurmansyah, Abdul Ahmad Hafidh Nurtjahjadi, Edi Rahardianto, Rahardianto Ratnamurni, Elis Dwiana Sari, Charlina Satriawan, Dhennies Ariel Aru Sigarlaki, Faizal Fardhani Sukirman Sukirman Supriyadi, Cecep Tania Adialita Yadi Ernawadi