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All Journal utile: Jurnal Kependidikan ALSYS : Jurnal Keislaman dan Ilmu Pendidikan
Prasietyawan, Ruben Diaz
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Religion Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Customer Focus Berbasis Total Quality Management (TQM) di SMA Muhammadiyah 1 Taman Darmawan, Diki; Prasietyawan, Ruben Diaz; Hazin, Mufarrihul; Murtadlo, Murtadlo; Cindy, Agustin Hanivia
utile: Jurnal Kependidikan Vol. 10 No. 1 (2024): utile: Jurnal Kependidikan
Publisher : FKIP Universitas Muhammadiyah Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37150/jut.v10i1.2385

Abstract

In the world of education, Total Quality Management (TQM) is the main weapon in improving the overall quality of education. One of the principles of Total Quality Management (TQM) is customer satisfaction. Customer satisfaction is the most important priority in an organization, so organizations must focus on customers. The purpose of this research is to find out how SMA Muhammadiyah 1 Taman satisfies customers. This research uses a qualitative approach with data collection methods using interviews with the director of SMA Muhammadiyah 1 Taman. Based on the results of research that has been carried out, SMA Muhammadiyah 1 Taman has a very good way of implementing Total Quality Management (TQM) based on customer satisfaction. This is proven by the fact that SMA Muhammadiyah 1 Taman really minimizes free hours in subjects. SMA Muhammadiyah 1 Taman also facilitates students to study outside of class hours with their teaching staff in preparation for taking part in Olympics or competitions. In cultivating discipline, teaching staff and educational staff display behavior that shows a disciplined attitude towards time. When accepting new students (PPDB) at the initial stage, accepted students will be given a psychological test first. This is aimed at understanding the needs of students. Apart from that, SMA Muhammadiyah 1 Taman public relations always conveys information quickly when there is new news, policies and regulations.
Analisis Kesiapan Guru dalam Menerapkan Media Pembelajaran Kurikulum Merdeka di SMPN 28 Surabaya Hidayah, Fitri; Diantari, Shevia Dwi; Prasietyawan, Ruben Diaz
ALSYS Vol 3 No 6 (2023): NOVEMBER
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/alsys.v3i6.1964

Abstract

Curriculum changes in Indonesia, especially the independent learning curriculum, emphasize the independence of students and the readiness of teachers in learning. The purpose of this study is to analyze the readiness of teachers at SMPN 28 Surabaya in implementing the independent curriculum teaching media. The type of research used is a qualitative approach by conducting interviews with the deputy head of the curriculum as a respondent. The data collection technique used is descriptive analytics resulting from interviews. The results show that teachers' understanding has reached an adequate level, some things need improvement, especially in providing further training to teachers who need to improve their response to curriculum changes. The role of the students involved in designing teaching media, the use of technology which is one of the helpers in using teaching media, and the obstacles encountered when designing teaching media for this independent curriculum. This conclusion is based on the empirical findings contained in the main text of this study, providing a comprehensive picture of the readiness to adopt the independent curriculum at SMPN 28 Surabaya.
Customer Focus Berbasis Total Quality Management (TQM) di SMA Muhammadiyah 1 Taman Darmawan, Diki; Prasietyawan, Ruben Diaz; Hazin, Mufarrihul; Murtadlo, Murtadlo; Cindy, Agustin Hanivia
utile: Jurnal Kependidikan Vol. 10 No. 1 (2024): utile: Jurnal Kependidikan
Publisher : FKIP Universitas Muhammadiyah Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37150/jut.v10i1.2385

Abstract

In the world of education, Total Quality Management (TQM) is the main weapon in improving the overall quality of education. One of the principles of Total Quality Management (TQM) is customer satisfaction. Customer satisfaction is the most important priority in an organization, so organizations must focus on customers. The purpose of this research is to find out how SMA Muhammadiyah 1 Taman satisfies customers. This research uses a qualitative approach with data collection methods using interviews with the director of SMA Muhammadiyah 1 Taman. Based on the results of research that has been carried out, SMA Muhammadiyah 1 Taman has a very good way of implementing Total Quality Management (TQM) based on customer satisfaction. This is proven by the fact that SMA Muhammadiyah 1 Taman really minimizes free hours in subjects. SMA Muhammadiyah 1 Taman also facilitates students to study outside of class hours with their teaching staff in preparation for taking part in Olympics or competitions. In cultivating discipline, teaching staff and educational staff display behavior that shows a disciplined attitude towards time. When accepting new students (PPDB) at the initial stage, accepted students will be given a psychological test first. This is aimed at understanding the needs of students. Apart from that, SMA Muhammadiyah 1 Taman public relations always conveys information quickly when there is new news, policies and regulations.
Co-Authors Cindy, Agustin Hanivia Darmawan, Diki Diantari, Shevia Dwi Hidayah, Fitri Mufarrihul Hazin Murtadlo Murtadlo