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Komunikasi Efektif dengan Workshop Penggiat Pencegahan, Pemberantasan Penyalahgunaan, dan Peredaran Gelap Narkoba (P4GN) di Masyarakat Syahferi Anwar; Balqis Nurmauli Damanik; Cut Roza Asminanda; Linawati Togatorop; Hely Hely
Jurnal Pengabdian Masyarakat Waradin Vol. 5 No. 1 (2025): Jurnal Pengabdian Masyarakat Waradin
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/wrd.v5i1.410

Abstract

The training for Activists in Prevention, Eradication of Abuse, and Control of Narcotics Trafficking (P4GN) in the Community with an Effective Communication Management Approach aims to enhance the capacity of activists in addressing narcotics issues through precise and effective communication techniques. This event was organized by BNN Langkat Regency on August 22, 2024, and attended by 15 participants, including members of community organizations, youth organizations, and local leaders from Desa Bersinar, Langkat Regency. The training featured lecturers from the Faculty of Health at Universitas Haji Sumatera Utara and the Public Health Study Program at Sekolah Tinggi Ilmu Kesehatan Columbia Asia as the academic speakers. The training methods included delivering materials in several sessions, with a focus on effective communication management following a break. The primary goal of this training is to equip participants with knowledge about P4GN and communication skills necessary for effectively disseminating anti-narcotics messages in a persuasive and informative manner. The expected outcomes of the training include enhanced participant capabilities in prevention, eradication, and control of narcotics trafficking within their communities and strengthened collaboration among various stakeholders.
Factors Associated with BPJS Participant Patient Satisfaction with the Quality of Inpatient Services at Malahayati Hospital in 2023 Cut Roza Asminanda
The International Science of Health Journal Vol. 2 No. 2 (2024): June : The International Science of Health Journal
Publisher : Sekolah Tinggi Ilmu Kesehatan Kesdam IV, Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/ishel.v2i2.1085

Abstract

This study aims to analyze factors related to BPJS participant patient satisfaction with the quality of inpatient services at Malahayati Hospital Medan in 2023. The results of the study show that the quality of service provided by Malahayati Hospital Medan is considered good by respondents, with tangibles, quality of service. responsiveness, reliability, assurance, and empathy received good to very good ratings. Research also shows that there has been an increase in services provided by Malahayati Hospital Medan in preparation for hospital accreditation. However, it is recommended that Malahayati Hospital Medan continue to improve service quality, especially in the aspects of reliability and tangibles, while maintaining consistent service quality which is already good in the aspects of responsiveness, assurance and empathy. For further research, it is recommended to conduct more in-depth research regarding service quality, responsiveness, assurance, and empathy using the structural equation model test to identify the smallest variables that influence respondent satisfaction.
Counseling About Hospital Health Promotion For Employees In Malahayati Islamic Hospital Cut Roza Asminanda; Balqis Nurmauli Damanik; Syahferi Anwar; Tasya Aurelia; Amandha Asri Sirait; Emmy Ramadhani; Ilham Habibi; Hafiz Muamar; Siska Siska; Nurdina Fitri
International Journal of Community Engagement and Development Vol. 2 No. 2 (2024): June : International Journal of Community Engagement and Development
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/ijced.v2i2.30

Abstract

Hospitals as health service institutions have a strategic role in providing quality services to the community. Fulfilling the accreditation standards set by the Ministry of Health is an inevitable effort to ensure that the services provided by hospitals meet high criteria. In facing the era of development of health science and technology, it is important for hospital employees to not only understand, but also be able to implement health promotion concepts in accordance with the latest accreditation standards.
Utilization Of Social Media As A Health Promotion Tool For Hospitals in Indonesia: Literature Review Cut Roza Asminanda; Solihin Solihin; Murni Noviani; Balqis Nurmauli Damanik
International Journal of Health and Social Behavior Vol. 1 No. 4 (2024): November : International Journal of Health and Social Behavior
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhsb.v1i4.157

Abstract

The use of social media in various aspects including health has increased in recent years. The effectiveness and efficiency of the use of social media in health promotion efforts by hospitals are advantages compared to using conventional media. This study aims to obtain information about the use of social media by hospitals in efforts to organize hospital health promotion from the perspective of: 1) types of social media used, 2) program effectiveness, 3) level of involvement, and 4) efforts to increase the level of involvement. From a search of 62 articles (time span 2017-2022) using the Google Scholar and Garuda databases and the keywords media, social, hospital, promotion, and health, researchers found 3 articles that were appropriate based on the title, abstract, content and purpose of the study. This literature study revealed that social media has high effectiveness and efficiency in organizing health promotion programs by hospitals. Another finding is that Instagram is the most widely used social media platform with the highest level of involvement compared to other social media platforms. Interesting and unique efforts and strategies can further increase the level of public involvement in hospital social media accounts so that there is an increase in awareness of healthy living in Indonesian society.
Optimization of Hospital Patient Management through a Combined RFM and Fuzzy C-Means Approach: Enhancing Service Efficiency and Quality Cut Roza Asminanda; Widiya Nisa; Iswandi Idris; Ruri Aditya Sari; Rizaldy Khair
Journal of Science and Education (JSE) Vol. 5 No. 2 (2025): Journal of Science and Education (JSE)
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/jse.v5i2.408

Abstract

Healthcare services in Indonesia are considered inadequate, particularly in patient management at hospitals, which face significant challenges related to operational efficiency and service quality. With underlying issues such as limited capacity and resources, the variability of patient needs, and difficulties in predicting visit patterns, this research highlights the urgency of optimizing patient management through an innovative approach. This study aims to develop an effective patient management model by combining the RFM (Recency, Frequency, Monetary) method with Fuzzy C-Means. This approach is expected to provide a more accurate understanding of patient behavior and needs, enabling more effective resource allocation and improved service quality. The research methodology involves a literature review, data collection and preprocessing, clustering using the Fuzzy C-Means algorithm, cluster validation, patient characteristic analysis, and report preparation. Transaction and registration data from patients at Malahayati Hospital Medan, covering the period from January 2023 to March 2024, serve as the basis for the analysis